So, not a day goes by without any new issues being reported. I do feel concerned when people are having to pay for independent shops to help them fix issues on their $90K brand new truck.....
I think since Rivian doesn't have a steering column lock system, it isn't easy for them to keep it centered. Maybe their alignment program needs to try to keep the steering centered during the whole process.I was so happy it wasn't pulling to the right like a freight train I didn't pay enough attention to the wheel being centered.......only on my drive home did I notice it.
Or for customer retention when there aren’t many service centers. These aren’t mobile service items. So how many days off are you willing to take, and hours of round trips before you’ve had enough?Not good for their reputation.
I was glad to find this thread. I thought maybe my problem was unusual. I didn't notice a pull to the right at first but I do now. It's not major but given what replacement tires cost I want to address it. Did the service center rotate anyone's tires along with an alignment.
I had this warning everytime I tried driver+ since delivery. The .47 update seemed to fix it and driver+ works now. Alignment still pulls right mainly under 40 mph and in all purpose. Steering wheel still about 4 degrees left. Hoping to get fixed at SC in couple of weeks. Been waiting on that appointment for almost 3 mosOr for customer retention when there aren’t many service centers. These aren’t mobile service items. So how many days off are you willing to take, and hours of round trips before you’ve had enough?
As for alignment, I had the same issue. My car eventually threw its hands up and agreed with me.
I had no idea the truck had the ability to detect this.
Thank you for posting the VIN so I don't accidentally order the truck via the R1 Shop!That, or Rivian may choose to resell it, or send to auction for a profit. As soon as the trade is done, I'll post the VIN for transparency.
I'm also searching for those alignment specs as well; good to have on hand.
You’re right their service will go down as they get more vehicles. They won’t be able to keep up at the rate they are doing. The hope is that while they increase quantity they also figure out all the areas where their design has quirks or their manufacturing process needs refinement.I believe in the beginning Tesla was also very good about making things right. Clearly they have gone the complete opposite direction now.
I wouldn't bank on Rivian maintaining this level of support either TBH. It's just the nature of the game. They have so few vehicles out there that they can and need to offer this kind of support. I hope I'm wrong but if Rivian really ramps up and delivers hundreds of thousands of vehicles, it's only a matter of time before their service starts slipping.