Zeusy Zeus
Well-Known Member
- Thread starter
- #1
They need to seriously improve on the delivery process. Picking up at the Miami SC was a big disappointment. I went to pick up my R1S this last Friday and it had all kinds of marks, scratches, water spots you name it. Of course tons of gaps everywhere. Horrible quality control and the SC delivering the car in that condition seemed unreal to me. I didn’t leave with the vehicle as I refused to accept the car in that condition.
I offered them the chance to make things right because I believe in Rivian and it’s future. I told the SC lead that next time I come back if the vehicle isn’t at the condition it should be at pickup that I’m moving on from Rivian. Guide didn’t reach out the next day I had to reach out myself which felt really strange. The guide said it would take over a week to get the car where it needs to be. I told them both they are tarnishing the Rivian brand name and that these types of experiences are going to scare potential customers. They both agreed they dropped the ball here and admitted that the company is not where it needs to be in the delivery process but are doing everything in their power to improve.
Here’s a few pictures of the issues I encountered.
Update: I can’t believe the responses I’m reading on here… it’s really sad tbh. Everyone ganging up on me because I’m sharing my experience on delivery is just disappointing to say the least. As someone else mentioned on here there’s definitely too much drinking of the koolaid going on.
If you’re trying to push people away from this brand you’re doing a really good job at it. Like the saying goes “Thinking is difficult that’s why some people judge”
Bottom line this isn’t a cheap vehicle by any means no one should have to settle for an unfinished product or a product with defects. Just because some are content doesn’t mean others should be.
“In either case like @AlanP mentioned I definitely got my moneys worth on this post. Great to hear the different experiences and insights from others. Of course we are subject to hear more complaints than praises that’s just human nature but overall the consensus has been everyone loves the vehicles just understands SC’s need a lot of work to get where they need to be.”
UPDATE 12/4: After waiting 2 weeks after my first unsuccessful delivery experience I finally went in to take delivery of my second vehicle with a 29,000 VIN number (supposedly was one of the latest straight from the plant). The service center representative was atleast courteous enough to warn me ahead of time that the vehicle was not in the best condition. I thought he was exaggerating but when I saw the vehicle I knew why he had warned me I wouldn’t take delivery in its current state. There was a huge gap in the front bumper panel and so many bad misaligned panels. There were scratches on that metal car frame part that attaches from hood to roof that just made the gloss seem like a distraction. I think the worst part was the lack of communication from the guides as I received 2 text messages total and that took me going to the SC to receive because before that they were complete ghosts.
While I understand others have had a pleasant experience with their deliveries and Rivian as a whole what I’ve experienced is far from a pleasant one. I don’t understand how they think treating customers this way and delivering vehicles in these conditions is ok. They are clearly trying to pump out as many vehicles as they can and while they claim to be up to par with “delivery standards”, it’s clearly obvious they are rushing their QC. Right now the demand is high because the backlog of R1S orders but once those dry out and word of mouth spreads I believe that will be the coffin for this company. I have followed this company from day 1 IPO and have defended them any chance I got but they lost me as a supporter after what I just witnessed. They had a chance to make things right and instead they failed miserably. To everyone else who’s had a pleasant experience you’re very lucky and I wish you the best. As for me Rivian is not for me and I wish them all the luck in the world they’re going to need it.
I offered them the chance to make things right because I believe in Rivian and it’s future. I told the SC lead that next time I come back if the vehicle isn’t at the condition it should be at pickup that I’m moving on from Rivian. Guide didn’t reach out the next day I had to reach out myself which felt really strange. The guide said it would take over a week to get the car where it needs to be. I told them both they are tarnishing the Rivian brand name and that these types of experiences are going to scare potential customers. They both agreed they dropped the ball here and admitted that the company is not where it needs to be in the delivery process but are doing everything in their power to improve.
Here’s a few pictures of the issues I encountered.
Update: I can’t believe the responses I’m reading on here… it’s really sad tbh. Everyone ganging up on me because I’m sharing my experience on delivery is just disappointing to say the least. As someone else mentioned on here there’s definitely too much drinking of the koolaid going on.
If you’re trying to push people away from this brand you’re doing a really good job at it. Like the saying goes “Thinking is difficult that’s why some people judge”
Bottom line this isn’t a cheap vehicle by any means no one should have to settle for an unfinished product or a product with defects. Just because some are content doesn’t mean others should be.
“In either case like @AlanP mentioned I definitely got my moneys worth on this post. Great to hear the different experiences and insights from others. Of course we are subject to hear more complaints than praises that’s just human nature but overall the consensus has been everyone loves the vehicles just understands SC’s need a lot of work to get where they need to be.”
UPDATE 12/4: After waiting 2 weeks after my first unsuccessful delivery experience I finally went in to take delivery of my second vehicle with a 29,000 VIN number (supposedly was one of the latest straight from the plant). The service center representative was atleast courteous enough to warn me ahead of time that the vehicle was not in the best condition. I thought he was exaggerating but when I saw the vehicle I knew why he had warned me I wouldn’t take delivery in its current state. There was a huge gap in the front bumper panel and so many bad misaligned panels. There were scratches on that metal car frame part that attaches from hood to roof that just made the gloss seem like a distraction. I think the worst part was the lack of communication from the guides as I received 2 text messages total and that took me going to the SC to receive because before that they were complete ghosts.
While I understand others have had a pleasant experience with their deliveries and Rivian as a whole what I’ve experienced is far from a pleasant one. I don’t understand how they think treating customers this way and delivering vehicles in these conditions is ok. They are clearly trying to pump out as many vehicles as they can and while they claim to be up to par with “delivery standards”, it’s clearly obvious they are rushing their QC. Right now the demand is high because the backlog of R1S orders but once those dry out and word of mouth spreads I believe that will be the coffin for this company. I have followed this company from day 1 IPO and have defended them any chance I got but they lost me as a supporter after what I just witnessed. They had a chance to make things right and instead they failed miserably. To everyone else who’s had a pleasant experience you’re very lucky and I wish you the best. As for me Rivian is not for me and I wish them all the luck in the world they’re going to need it.
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