So, annoying, potentially dangerous, but seemingly nothing "critical" failed. Just a glitch. Not one that anyone should have to deal with, but the vehicle didn't "die". Nice find.
Kinda sounds like user error to me, maybe they accidentally put it into neutral and were too confused to notice it, but I wasn't there so...
Lifted their butt off the seat ?
Seems you were on to something there...
That's what I expect to have happened. I've never put my truck into neutral but I've seen the warning about holding the selector dozens of times. I think Rivian should put a warning and a chime after 2 seconds. "Entering Neutral in 2...1..."
Makes sense they would pull it as it reflects negatively on the product despite the later realization it was only a case of user error. Printing a retraction may have also been an idea.
Upon knowing the details, yeah, it's not a great look for them and also reflects badly on Rivian (unfairly as far as how it was written). It's fair to say - the UI/UX on that stalk and the features implemented there could be done better, but less so to imply it's some kind of nightmarish experience in the middle of freeway traffic because of some "unknown" bug or glitch - this was direct user error and the lack of just trying to actually put it back into drive to... you know see if it DRIVES again, is a little embarrassing. Heat of the moment and all, I get it, and I think they were somewhat new to the vehicle but that's why you don't immediately publish things before they can be verified
