jjswan33
Well-Known Member
- Thread starter
- #1
Just got the following:
Hi Joshua,
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1S and R1T vehicles that may have been built with inadequate interference between the halfshaft splines and the wheel hubs.
This notice applies to your vehicle, VIN: XXXXXXXXX3192
What is the problem?
If there is inadequate interference between the halfshaft splines and the wheel hubs, this may result in a loss of torque of the halfshaft bolt and subsequent noise and/or separation of the bolt and wheel center cap. Without this bolt there may be additional movement of the components and/or noise but will not result in any changes in the performance of the vehicle.
What will Rivian do?
Your Rivian Mobile Service Technician or Rivian Service Center will replace the halfshaft bolts and torque them to a higher specification to improve interference and bolt retention. In addition, washers will be installed on the halfshafts to reduce potential noise, free of charge.
What should you do?
Please call (855) 748-4265 to schedule the service repair. The estimated service time will be approximately 3 hours, please plan accordingly.
If you have further questions, please call Rivian Service at 855-748-4265.
Thank you for your attention to this important matter. The quality and safety of your vehicle is of the utmost importance to us.
Hi Joshua,
Rivian is initiating a customer satisfaction campaign for some model year 2022 R1S and R1T vehicles that may have been built with inadequate interference between the halfshaft splines and the wheel hubs.
This notice applies to your vehicle, VIN: XXXXXXXXX3192
What is the problem?
If there is inadequate interference between the halfshaft splines and the wheel hubs, this may result in a loss of torque of the halfshaft bolt and subsequent noise and/or separation of the bolt and wheel center cap. Without this bolt there may be additional movement of the components and/or noise but will not result in any changes in the performance of the vehicle.
What will Rivian do?
Your Rivian Mobile Service Technician or Rivian Service Center will replace the halfshaft bolts and torque them to a higher specification to improve interference and bolt retention. In addition, washers will be installed on the halfshafts to reduce potential noise, free of charge.
What should you do?
Please call (855) 748-4265 to schedule the service repair. The estimated service time will be approximately 3 hours, please plan accordingly.
If you have further questions, please call Rivian Service at 855-748-4265.
Thank you for your attention to this important matter. The quality and safety of your vehicle is of the utmost importance to us.
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