Cascadian
Well-Known Member
- Thread starter
- #1
I had an unfortunate "adventure" after charging my R1S.
I was snowboarding with my family in Whistler over the MLK weekend. I arrived Friday with 24% left after traveling from Seattle with one fast charge adding 39kWh on the way. The extreme cold hit my range (separate thread in Seattle Area Club). My strategy to be charged up for the return trip on Monday was to overnight charge in Day Lot 4, which was 5 minutes walk from condo rental) on Saturday and Sunday nights. I plugged into a Chargepoint level 2 which gives about 6 kW ($1/hr with $5 cap).
As a no-overnight lot I had to take the S back to the condo parking at 3am to avoid a possible ticket. After I stopped the charging the charge door would not close when activating outside. I got in the car and tried to close the door from the center screen. It did not close still and the icon greyed out. I then noticed that there were messages on the driver's screen:
- On getting in the car it said "Charging unavailable until serviced"
- It switched to "Charger plug not fully connected - Unplug and try again" after about 5 seconds
I did a software reset and a vehicle reset. Afterwards the same messages popped up.
I attempted to drive the car, but it would not shift from Park, so I began a chat with Rivian Assistance.
They told me to do the resets and a few other things including a sleep cycle, but no success. Finally they decided that it needed a tow. Interestingly they told me that because it was a U.S. registered vehicle it would have to be towed to the Bellevue, WA service center. I questioned this decision, but at first they would not agree that the Vancouver SC should be an option. I also learned that they would not commit to declaring the issue as a warranty claim before inspection at SC and that I would be on the hook for the tow if not covered by warranty. I would later learn that a tow from Whistler to Bellevue costs $2,000.
Back at the condo I received an email with info that the tow driver would need for customs purposes. Being away from home and a Sunday it was going to be difficult to print the form and fill it in (blue ink required!) with lots of info that I did not have access to and getting photocopies of various documents. One example was the name of the person that would be receiving the vehicle in the U.S. and Rivian Support could not give me a name. They also told me this was the first time that they had asked an owner to do this customs declaration and decided it was too difficult to achieve and reversed their decision on the SC to send the S to. Apparently it was very difficult for them to find a tow company to assist on a Sunday in a timely fashion. The tow truck finally arrived at nearly 9pm, about 17 hours after my first contact with Rivian Roadside assistance.
Rivian offered an Enterprise rental car but a friend of mine was returning to Seattle on that Sunday so went with him and returned the next day with my Outback to bring my family home (after a day on the slopes ;-) ).
The S arrived at Vancouver SC on Monday morning. By the afternoon the service advisor informed me that they had diagnosed a failure of the wiring harness connected to the charging port. Replacement of this harness is difficult and needs the powertrain to be dropped down. He told me 3-4 days to repair. The repair was completed on Friday and yesterday I drove up to Vancouver with my wife to pick it up. The SC is not open on Saturdays, but they parked it outside plugged into a level 2 charger with the keycard in the armrest console. I used my phone to access. It was declared a warranty repair and no costs were charged.
Has anyone else had a failure of this wiring harness?
If the car has sufficient charge why is the owner not able to move the car with this fault? If it happened in my driveway at home the Rivian would have been blocking my other cars.
I was snowboarding with my family in Whistler over the MLK weekend. I arrived Friday with 24% left after traveling from Seattle with one fast charge adding 39kWh on the way. The extreme cold hit my range (separate thread in Seattle Area Club). My strategy to be charged up for the return trip on Monday was to overnight charge in Day Lot 4, which was 5 minutes walk from condo rental) on Saturday and Sunday nights. I plugged into a Chargepoint level 2 which gives about 6 kW ($1/hr with $5 cap).
As a no-overnight lot I had to take the S back to the condo parking at 3am to avoid a possible ticket. After I stopped the charging the charge door would not close when activating outside. I got in the car and tried to close the door from the center screen. It did not close still and the icon greyed out. I then noticed that there were messages on the driver's screen:
- On getting in the car it said "Charging unavailable until serviced"
- It switched to "Charger plug not fully connected - Unplug and try again" after about 5 seconds
I did a software reset and a vehicle reset. Afterwards the same messages popped up.
I attempted to drive the car, but it would not shift from Park, so I began a chat with Rivian Assistance.
They told me to do the resets and a few other things including a sleep cycle, but no success. Finally they decided that it needed a tow. Interestingly they told me that because it was a U.S. registered vehicle it would have to be towed to the Bellevue, WA service center. I questioned this decision, but at first they would not agree that the Vancouver SC should be an option. I also learned that they would not commit to declaring the issue as a warranty claim before inspection at SC and that I would be on the hook for the tow if not covered by warranty. I would later learn that a tow from Whistler to Bellevue costs $2,000.
Back at the condo I received an email with info that the tow driver would need for customs purposes. Being away from home and a Sunday it was going to be difficult to print the form and fill it in (blue ink required!) with lots of info that I did not have access to and getting photocopies of various documents. One example was the name of the person that would be receiving the vehicle in the U.S. and Rivian Support could not give me a name. They also told me this was the first time that they had asked an owner to do this customs declaration and decided it was too difficult to achieve and reversed their decision on the SC to send the S to. Apparently it was very difficult for them to find a tow company to assist on a Sunday in a timely fashion. The tow truck finally arrived at nearly 9pm, about 17 hours after my first contact with Rivian Roadside assistance.
Rivian offered an Enterprise rental car but a friend of mine was returning to Seattle on that Sunday so went with him and returned the next day with my Outback to bring my family home (after a day on the slopes ;-) ).
The S arrived at Vancouver SC on Monday morning. By the afternoon the service advisor informed me that they had diagnosed a failure of the wiring harness connected to the charging port. Replacement of this harness is difficult and needs the powertrain to be dropped down. He told me 3-4 days to repair. The repair was completed on Friday and yesterday I drove up to Vancouver with my wife to pick it up. The SC is not open on Saturdays, but they parked it outside plugged into a level 2 charger with the keycard in the armrest console. I used my phone to access. It was declared a warranty repair and no costs were charged.
Has anyone else had a failure of this wiring harness?
If the car has sufficient charge why is the owner not able to move the car with this fault? If it happened in my driveway at home the Rivian would have been blocking my other cars.
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