Headlight Out

[rbr19870445]

What they should have done in the first place, they scheduled a service appointment.

My dude. I'm not thrilled with scheduling service either but they try and triage problems as they come in. As many people have said, it's the headlight and then some. A picture is worth a thousand words at this point. You chose the wrong hill to die on.

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[dleepnw]

does it seem unnecessary to ask for a pic? probably. but its not unreasonable. they are dealing with a lot of service requests and while it seems logical to just take your word, i think its reasonable for them to try to follow a process.

 

[zefram47]

Unfortunately I can top that one...
I recently shipped a mini-PC to one of our remote employees. I personally prepped this PC at my house two days earlier and sent it directly to her so I knew it was working. Upon getting it she informed me it wouldn't start up? In the process of troubleshooting I asked if the AC adapter was plugged in to the wall outlet and the PC.. "of course it is" was the reply. After going through everything else with no result, I finally had her send me a photo of the connections on the back of the PC... It turns out she had simply laid the 5mm round 12V adapter power plug inside the square Ethernet port on the back of the PC instead of plugging it in to the female 5mm round port marked "12VDC" on the back of the PC. Even funnier because when I had asked her earlier if the blue Ethernet cable I sent her was plugged in the the Ethernet port on the PC she answered "yes it is" even though her photo showed it was nowhere in sight.

TLDR: sometimes one picture is worth a thousand words.

 

[PappaBolt]

Unfortunately I can top that one...
I recently shipped a mini-PC to one of our remote employees. I personally prepped this PC at my house two days earlier and sent it directly to her so I knew it was working. Upon getting it she informed me it wouldn't start up? In the process of troubleshooting I asked if the AC adapter was plugged in to the wall outlet and the PC.. "of course it is" was the reply. After going through everything else with no result, I finally had her send me a photo of the connections on the back of the PC... It turns out she had simply laid the 5mm round 12V adapter power plug inside the square Ethernet port on the back of the PC instead of plugging it in to the female 5mm round port marked "12VDC" on the back of the PC. Even funnier because when I had asked her earlier if the blue Ethernet cable I sent her was plugged in the the Ethernet port on the PC she answered "yes it is" even though her photo showed it was nowhere in sight.

TLDR: sometimes one picture is worth a thousand words.

I would be questioning my hiring decision

 

[NY_Rob]

I would be questioning my hiring decision

She won't be with us much longer due to her making really questionable decisions related to her job responsibilities.

 

[Redline]

So long ago I don't remember when
That's when they said I lost my only friend
Well they said she died easy of a broke heart disease
As I listened through the cemetery trees
I seen the sun comin' up at the funeral at dawn
With the long broken arm of human law
Now it always seemed such a waste
She always had a pretty face
I wondered why she hung around this place
Hey-ey-ey
Come on try a little
Nothing is forever
Got to be something better than in the middle
Me and Cinderella
We put it all together
We can drive it home
With one headlight

 

[Dark-Fx]

does it seem unnecessary to ask for a pic? probably. but its not unreasonable. they are dealing with a lot of service requests and while it seems logical to just take your word, i think its reasonable for them to try to follow a process.

Worst when they ask for a video and then tell you they can't tell what the noise is.

 

[cohall]

This is completely off topic now. Thanks for all the help. I’m out.

I know you checked out. But I'd suggest you re-read the post in the morning when you're less frustrated and with a more open frame of mind. The first 10+ responses were all helpful and provided reasonable explanations for why they request a photo, as well as tried to help you diagnose.

 

[AllInev]

Can you explain to me how me telling them that the light is out gives them less information than a picture of a light out? Pretty basic.

It doesn't take 30 seconds when you don't have the vehicle with you. It is going to take another 10 hours which will add at least another day to resolving this.

Send them a picture of any R1 headlamp --lots exist on the Internets.

 

[moosehead]

 

[bael]

The service friction and scheduling is real. But it’s easy to upload a photo from your phone to the service ticket.

Hope it gets sorted for you quickly

owners these days have it easy. Some of us old timers had to email pictures/video to a generic service inbox and hope it got attached to your ticket properly.

/up hill
//both ways
///in the snow

 

[Blueassassin]

Now I'm curious if the fuse was good or not...

 

[1973LT]

Now I'm curious if the fuse was good or not...

I’ll let you know. I’m checking it when I get home.

 

[Donald Stanfield]

Thanks for an actual helpful response NY Rob.

I fail to see a tantrum here. This is a simple commentary on a ridiculous service response. Obviously, I’m going to comply with the process because I need my vehicle fixed. And no, they won’t schedule the service till they have the picture.

For those of you who think a picture conveys more information than “Driver’s side stadium headlight inoperative”, I’m curious how this picture is more helpful?

Also shows that part of the light bar being out and I didn't think that was all one piece. TIL it is though. My money is on a wiring issue (or fuse, etc) but I suppose it could be something with the electronics.

I love how his picture proves the reason for the picture. Your light bar is out as it was pointed out to you. In your description, you didn't mention it at all. Hence, the picture prevents the service people from wasting their time over people who cannot accurately describe their issue, people like you in this instance. The irony of this exchange is palpable.

If you want a better reception here going forward bring a little bit of maturity to your posts and make sure your complaints are actually valid before making them. Honestly making a case out of taking a picture when the fact that they have a system for pictures is actually a good thing is the reason why you've gotten the hassle here.

 

[TollKeeper]

Moving past all the BS in this thread...

I would just suggest turning on your fog/driving lights until the service appt is made. At least at this point, you have 2 forward facing what lights on each side of the vehicle. This -can- stop the local constabulary from writing tickets.

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