Headlight Out

[Redline]

It may not be bad but it's stupid.

In the time it took you to come here, and make this stupid thread, you could have sent Rivian a dozen photos.

JFC Rivian owners are sad, entitled fucks....

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[Diddy123]

And thank you for proving my point. Why are you such an unhappy person?

I'm about as happy as they come. I hope you get it worked out to your satisfaction.

A wise person once told me that when my wife comes to me with a problem, the first thing I should do is find out if she wants a solution, or just some commiseration. Seems like we should have asked the same question here. Probably would have been a more useful conversation.

PS. That wise person was my wife, about 6 months into our marriage.

 

[ironpig]

In 45 years of playing with cars and participating in forums, I have never seen a more hostile forum than this one. Car forums have always been enthusiasts with similar interests supporting each other. I have passively watched this forum for a few years and 80% of the exchanges are hostile. Nice job.

Oh the is nothing compared to a Tesla forum!

 

[SANZC02]

Jut a thought here but the thread started out with people explaining the possible reasons for the picture requirement, then your frustration took over and had to double down on why it was a stupid requirement, maybe much of the lack of support and understanding was brought on by you just wanting to vent and not looking for suggestion or reasonable explanations for the requirement.

Just saying a headlight is out is not really a valid diagnosis. Is the low beam out? The high beam? As this picture indicates it appears the entire assembly as well as the left outer light bar has lost power. Does the turn signal work.

What makes it easier for the people responding to your thread is we have no preconceived analysis, like the service center, we have more questions than answers so we fully understand why they would want more information about the issue.

Sometimes it is better to loosen up on the frustration and try to see things from another perspective. Sure sometimes we have to comply with what seems like a silly requirement. Sometimes they are silly but more often we just may not see the value of it.

 

[SlaterGS]

Literally just took a service call on an issue that 9 times out of 10 is a blown fuse.
Asked the customer to check the fuse. They say hang on and there is some noise which I assumed was opening the fuse box, then they say it is good and not blown.
We move on to more troubleshooting and a few minutes later the customer says
"Hang on, what does a blown fuse look like" ?‍

I walk in to Best Buy knowing more about technology than 99% of their employees yet they treat me like I have no clue. That doesn't make them stupid, it just shows that they have to deal with the entire gambit and questions or pictures are essential in making sure you are on the same page.

 

[Dark-Fx]

Literally just took a service call on an issue that 9 times out of 10 is a blown fuse.

I already checked that it's plugged in! Usually means they can't be arsed and it must be something else.

 

[zefram47]

Literally just took a service call on an issue that 9 times out of 10 is a blown fuse.
Asked the customer to check the fuse. They say hang on and there is some noise which I assumed was opening the fuse box, then they say it is good and not blown.
We move on to more troubleshooting and a few minutes later the customer says
"Hang on, what does a blown fuse look like" ?‍

I walk in to Best Buy knowing more about technology than 99% of their employees yet they treat me like I have no clue. That doesn't make them stupid, it just shows that they have to deal with the entire gambit and questions or pictures are essential in making sure you are on the same page.

I used to work IT when I was in college. My absolute favorite story from my time there... I had a professor call in saying his computer wouldn't turn on. Of course I asked if it was plugged into a power strip and if the strip was turned on. The reaction I got from the prof was over the top...so insulted I'd even asked the question. Was told of course it was turned on. So I drive across campus to look at the machine. Sure enough the damn power strip was turned off and the computer was just fine. So the real problem here was PEBKAC...problem exists between keyboard and chair, but this prof was insulted that they were being questioned on something so simple by a student and wouldn't even bother to check what was being asked of them.

 

[1973LT]

This is completely off topic now. Thanks for all the help. I’m out.

 

[cohall]

This is a fun "Customer States" compilation if you get 20 spare minutes. I can't imagine what it's like being a service advisor some days.

 

[Dark-Fx]

This is completely off topic now. Thanks for all the help. I’m out.

Oh quick before you leave, what did Rivian say after sending that photo in to them?

 

[PappaBolt]

In 45 years of playing with cars and participating in forums, I have never seen a more hostile forum than this one. Car forums have always been enthusiasts with similar interests supporting each other. I have passively watched this forum for a few years and 80% of the exchanges are hostile. Nice job.

Online forums can be overly hostile, I agree. I’m not justifying the feedback from others. But I think you’ll get more sympathy if you approach these things with a dose of humility.

I appreciate the pain point with getting service scheduled. I had reported water intrusion on one of my doors and tired to add it to an existing service appointment. I was nagged daily for a video of the problem ahead of the appointment. I didn’t think it was necessary but understood their insistence on documenting the problem for a variety of reasons associated with quality improvement.

 

[1973LT]

Oh quick before you leave, what did Rivian say after sending that photo in to them?

What they should have done in the first place, they scheduled a service appointment.

 

[PappaBolt]

A wise person once told me that when my wife comes to me with a problem, the first thing I should do is find out if she wants a solution, or just some commiseration.

Learning when to sympathize and when to problem solve is next level advice

 

[Dark-Fx]

What they should have done in the first place, they scheduled a service appointment.

Anticlimactic answer for sure. Was hoping they might've told you what the problem could be. Good luck with your appointment, and see ya on the flip side.

 

[NY_Rob]

I used to work IT when I was in college. My absolute favorite story from my time there... I had a professor call in saying his computer wouldn't turn on. Of course I asked if it was plugged into a power strip and if the strip was turned on. The reaction I got from the prof was over the top...so insulted I'd even asked the question. Was told of course it was turned on. So I drive across campus to look at the machine. Sure enough the damn power strip was turned off and the computer was just fine. So the real problem here was PEBKAC...problem exists between keyboard and chair, but this prof was insulted that they were being questioned on something so simple by a student and wouldn't even bother to check what was being asked of them.

Unfortunately I can top that one...
I recently shipped a mini-PC to one of our remote employees. I personally prepped this PC at my house two days earlier and sent it directly to her so I knew it was working. Upon getting it she informed me it wouldn't start up? In the process of troubleshooting I asked if the AC adapter was plugged in to the wall outlet and the PC.. "of course it is" was the reply. After going through everything else with no result, I finally had her send me a photo of the connections on the back of the PC... It turns out she had simply laid the 5mm round 12V adapter power plug inside the square Ethernet port on the back of the PC instead of plugging it in to the female 5mm round port marked "12VDC" on the back of the PC. Even funnier because when I had asked her earlier if the blue Ethernet cable I sent her was plugged in the the Ethernet port on the PC she answered "yes it is" even though her photo showed it was nowhere in sight.

TLDR: sometimes one picture is worth a thousand words.

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