My R1T was damaged "Discount tire service center" (not the national Discount Tire chain)

[RivianWonderer]

I had a nail on the driver-side front tire of my R1T and I didn't have the tools to fix it. So, I went to Discount Tire (DT) to get it patched up. At DT, they said they didn't have pucks but had an adapter to lift my truck, and the manager there assured me that it was okay to use it. They also mentioned that they were authorized by Rivian, which made me trust them even more. After they finished patching up the tire, they did not mention anything to me, and I had to inspect the truck myself. To my disappointment, I found that the underbody plastic panels on both the driver's side and passenger side were bent inward. I immediately went to talk to the manager, who told me to email the picture of the damage and the incident to the corporate. I want to know whether anyone else has faced a similar situation, and if DT covered the expense of replacing the plastic panels.

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[jjswan33]

Sounds like the team at your local @Discount Tire didn't pay that good of attention during the Rivian training. Sorry about your experience, probably going to cost a few hundred bucks to replace those panels.

Edit: Wrong discount tire.

 

[DuoRivians]

Take the money to replace those panels and buy some rock sliders to install in their place ?

 

[COdogman]

There are 2 Discount Tire chains in the US?

 

[RivianWonderer]

There are 2 Discount Tire chains in the US?

Was I at the wrong DT???!

 

[jjswan33]

Was I at the wrong DT???!

Yeah I think you want American Tire in California in some areas. Agree with @COdogman that is a different Discount Tire after looking at your invoice.

 

[zefram47]

Was I at the wrong DT???!

Yeah...looks like you went to Discount Tire Centers, not Discount Tire.

https://www.discounttire.com/

 

[COdogman]

Was I at the wrong DT???!

All the Discount Tires I’ve seen look like this and they don’t do oil changes, batteries, or shocks??‍

 

[RivianWonderer]

Yeah I think you want American Tire in California in some areas. Agree with @COdogman that is a different Discount Tire after looking at your invoice.

Nooooooooo!

 

[FooF]

I think Discount Tire is called America's Tire in California and you went to Discount Tire and Service Center
discounttire.com (redirects your to americastire.com in California)
Welcome to America's Tire
You're shopping in an area where our stores are called America's Tire.

 

[Electrified Outdoors]

I would have the panels removed and the vehicle inspected. Make sure there aren't more problems hiding underneath. That doesn't look like the correct adapter!

Slop artists!

 

[RivianWonderer]

I think Discount Tire is called America's Tire in California and you went to Discount Tire and Service Center
discounttire.com (redirects your to americastire.com in California)
Welcome to America's Tire
You're shopping in an area where our stores are called America's Tire.

The thing is they told me they were authorized by Rivian…. Which is like why even say that… Jesus… will be going to America tire.

 

[FooF]

The thing is they told me they were authorized by Rivian…. Which is like why even say that… Jesus… will be going to America tire.

If they were authorized by Rivian they would know you can remove the plastic covers to jack without the pucks. Considering they just jacked it on the plastic the damage does not look that bad.

 

[Riviot]

Nooooooooo!

May I suggest updating the title to reflect the correct offender? @Discount Tire is innocent of this err.

And definitely get it fully inspected by Rivian, quoted for replacement parts (including labor) and send them the bill... Then put that money towards rock sliders ??️

 

[Polar]

May I suggest updating the title to reflect the correct offender? @Discount Tire is innocent of this err.

And definitely get it fully inspected by Rivian, quoted for replacement parts (including labor) and send them the bill... Then put that money towards rock sliders ??

Yes - it wasn’t DiscountTire mate. Please update @RivianWonderer

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