Thank you all for the kind words! We appreciate the opportunity to earn your business!
Americas Tire has done four sets of tires on my Tesla, and last year, I got a nail in one (non-fixable) on a trip going through Los Angeles; I looked up a local branch online close to closing time. They accommodated me and actually had one tire in stock to replace. As they installed the original set, it was covered under warranty. One hour later, I was back on my way.
Yep. Amercia's tire knows what they're doing. all techs have done it the same way.
The manager there told me to email him pictures I took and the incident that occurred. He will talk to the corporate. However, he never emailed me back with any update or confirmation of receiving the emailā¦. I went and called their customer support. Their customer support submitted my claim to their corporate. Hopefully they will do something about it because they have so many Discount Tire service center chain here locallyā¦
I had the exact same experience at Americaās Tire here in California. I even brought my own pucks to be sure but they said theyāre an āauthorized Rivian tire shopā and they have their own pucks. When I saw it lifted, I already knew something was wrong coz Iām not seeing the jack point cover dangling. I talked to the service advisor to double check and he said it was in the right spot. Sure enough when I looked myself, it was in the wrong spot and it damaged the plastic trim. Had it checked at Rivian and luckily there was no battery/body damage. Americaās Tire covered the repair thru their insurance. Lesson learned, make sure to attach the magnetic pucks yourself before letting any non-RSC tech touch your wheels/tires.I had a nail on the driver-side front tire of my R1T and I didn't have the tools to fix it. So, I went to Discount Tire (DT) to get it patched up. At DT, they said they didn't have pucks but had an adapter to lift my truck, and the manager there assured me that it was okay to use it. They also mentioned that they were authorized by Rivian, which made me trust them even more. After they finished patching up the tire, they did not mention anything to me, and I had to inspect the truck myself. To my disappointment, I found that the underbody plastic panels on both the driver's side and passenger side were bent inward. I immediately went to talk to the manager, who told me to email the picture of the damage and the incident to the corporate. I want to know whether anyone else has faced a similar situation, and if DT covered the expense of replacing the plastic panels.
Iāve always wondered why anyone would be crazy enough to go to a brand dealer for tires.
Discount Tire just jacked mine in the same incorrect spot. Did you have Rivian replace the panel and then have Discount Tire reimburse you?I had the exact same experience at Americaās Tire here in California. I even brought my own pucks to be sure but they said theyāre an āauthorized Rivian tire shopā and they have their own pucks. When I saw it lifted, I already knew something was wrong coz Iām not seeing the jack point cover dangling. I talked to the service advisor to double check and he said it was in the right spot. Sure enough when I looked myself, it was in the wrong spot and it damaged the plastic trim. Had it checked at Rivian and luckily there was no battery/body damage. Americaās Tire covered the repair thru their insurance. Lesson learned, make sure to attach the magnetic pucks yourself before letting any non-RSC tech touch your wheels/tires.
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