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Any "March-April" delivery people contacted?

smiesguy

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You'll want to be in Edge or Chrome for these instructions - other browsers can do it but the steps may vary. Note - DevTools are safe but can be scary and intimidating.

Open a new window and hit the F12 key, or right-click on the page and select "inspect." A new pane or window should open up called DevTools or similar. You should see a row of tabs along the top. Click the "Network" tab. Check the "disable cache" box at the top. Should look something like this.

1651005465229.png


In the new tab, go to rivian.com and sign into your account, then navigate to the vehicle reservation (the icon that says "R1T 01" on the left).

Go back to DevTools, hit the magnifying glass icon, and type configurationStatus. The list below should filter to one or a few items. You want an entry or entries that start with "graphql". Click the text below graphql.

1651005633060.png


In the right-hand pane, click the "response" tab and then click the little {} button at the bottom to pretty-print this response so it is readable. You should see a structured JSON payload with the properties and values we're comparing here (and a bunch of personal data like your address, preordered accessories, configuration, etc.). The pertinent info should be under "orderSnapshots". If you don't see it, try clicking the other graphql responses in the left-hand pane.

1651005891020.png


Once you're done, close DevTools so it doesn't sit there recording network activity for no reason ?

Be careful sharing screenshots or copied text from this view - there's a lot of your personal information in there including various GUIDs, your name and address, etc.
Does anyone with an R1S reservation have anything other than "vehicleID": null? Seems like R1T res holders have a vehicle id. Could be a tell of how close they actually are to delivering the R1S.
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Matty J

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Does anyone with an R1S reservation have anything other than "vehicleID": null? Seems like R1T res holders have a vehicle id. Could be a tell of how close they actually are to delivering the R1S.
"state": "ORDERED",
"configurationStatus": "SOFT_LOCKED",
"currency": "USD",
"type": "VEHICLE",
"fulfillmentSummaryStatus": "PENDING_FULFILLMENT",
"vehicleId": null,
 

BoltEVowner

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Does anyone with an R1S reservation have anything other than "vehicleID": null? Seems like R1T res holders have a vehicle id. Could be a tell of how close they actually are to delivering the R1S.
R1T res holder, mine says vehicle ID: null.
 

Casper

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So I haven’t posted anything lately, but there has been some progress on my R1T delivery. I was finally contacted by my guide Jorge a few weeks ago and was told that we were close…and was sent the initial document (pre-purchase agreement?) for signing. I told my guide that I had hoped to go on a trip this spring that I had delayed until the end of April due to my delivery window being “March-April”. He assured me we could make it by the end of the month.

When I pressed him, he said it looked like my truck was at the Bellevue service center., and that the 8 step process should start within a few days. Then crickets for days and days…

Another week passed, and I sent him a message (Monday 4/18) asking for status, and he told me he had inquired about my truck and was waiting for a response. A while later he responded again saying my truck was in production that week (!) and should ship soon. Then Friday 4/22 he said it was built and scheduled for transport.

So nothing until I pinged him again yesterday, and he responded after awhile saying it was in Bellevue (where have I heard that before?) but had to go through inspection prior to starting the 8-step. This meant no chance for delivery until the first week of May at the earliest.

My takeaways - even the Guides don’t really have accurate information, the process is incredibly complex, and if they expect to continue this current cumbersome process there is no way they can ramp to the expected volume. I really have high hopes for this company and I’m excited about finally getting my truck, but very concerned as a shareholder that they can ever seriously ramp to become a contender in the electric vehicle space doing things the way they are now.

While I truly appreciate the SC initial inspection, and the final inspection just prior to delivery (which sets expectations incredibly high BTW) RJ has overthought this whole thing and needs immediate and significant process improvement in the delivery space, if not elsewhere! I’ve never purchased a new car that took more than a few hours to complete the process, a day or two at most after arrival if I had custom ordered it from the factory!

Sorry for the long post. Is my frustration showing yet?
 

BoltEVowner

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So I haven’t posted anything lately, but there has been some progress on my R1T delivery. I was finally contacted by my guide Jorge a few weeks ago and was told that we were close…and was sent the initial document (pre-purchase agreement?) for signing. I told my guide that I had hoped to go on a trip this spring that I had delayed until the end of April due to my delivery window being “March-April”. He assured me we could make it by the end of the month.

When I pressed him, he said it looked like my truck was at the Bellevue service center., and that the 8 step process should start within a few days. Then crickets for days and days…

Another week passed, and I sent him a message (Monday 4/18) asking for status, and he told me he had inquired about my truck and was waiting for a response. A while later he responded again saying my truck was in production that week (!) and should ship soon. Then Friday 4/22 he said it was built and scheduled for transport.

So nothing until I pinged him again yesterday, and he responded after awhile saying it was in Bellevue (where have I heard that before?) but had to go through inspection prior to starting the 8-step. This meant no chance for delivery until the first week of May at the earliest.

My takeaways - even the Guides don’t really have accurate information, the process is incredibly complex, and if they expect to continue this current cumbersome process there is no way they can ramp to the expected volume. I really have high hopes for this company and I’m excited about finally getting my truck, but very concerned as a shareholder that they can ever seriously ramp to become a contender in the electric vehicle space doing things the way they are now.

While I truly appreciate the SC initial inspection, and the final inspection just prior to delivery (which sets expectations incredibly high BTW) RJ has overthought this whole thing and needs immediate and significant process improvement in the delivery space, if not elsewhere! I’ve never purchased a new car that took more than a few hours to complete the process, a day or two at most after arrival if I had custom ordered it from the factory!

Sorry for the long post. Is my frustration showing yet?
With all the issues with panel gaps, wind noise due to poorly applied door gaskets, suspension issues, software issues, etc, am understanding why they might need a bit more time to evaluate at the SC inspection. Maybe this will improve both at the SC AND the factory in Normal, and the process will speed up with better quality control before leaving Normal.
 

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Scoiatael

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With 2 days left in my March/April delivery window estimate for an R1S and no update from my Guide...

descarga.php.gif
Have you checked your driveway?
 

Matty J

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Have you checked your driveway?
Yes, frequently... It's not there. But just got an update.

They plan to start customer deliveries end of May. They will refresh my delivery window within a few weeks (which is end of May).
 

kylealden

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But just got an update.

They plan to start customer deliveries end of May. They will refresh my delivery window within a few weeks (which is end of May).
Is this from a guide? Can you elaborate on the context at all?
 

Scoiatael

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Yes, frequently... It's not there. But just got an update.

They plan to start customer deliveries end of May. They will refresh my delivery window within a few weeks (which is end of May).
May 2022?
 

Matty J

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Is this from a guide? Can you elaborate on the context at all?
Yes, this is from my call with my Guide.

Others have also shared what their Guide said. "The earliest non-employee R1S deliveries are slated for the end of May."
 

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Matty J

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So I haven’t posted anything lately, but there has been some progress on my R1T delivery. I was finally contacted by my guide Jorge a few weeks ago and was told that we were close…and was sent the initial document (pre-purchase agreement?) for signing. I told my guide that I had hoped to go on a trip this spring that I had delayed until the end of April due to my delivery window being “March-April”. He assured me we could make it by the end of the month.

When I pressed him, he said it looked like my truck was at the Bellevue service center., and that the 8 step process should start within a few days. Then crickets for days and days…

Another week passed, and I sent him a message (Monday 4/18) asking for status, and he told me he had inquired about my truck and was waiting for a response. A while later he responded again saying my truck was in production that week (!) and should ship soon. Then Friday 4/22 he said it was built and scheduled for transport.

So nothing until I pinged him again yesterday, and he responded after awhile saying it was in Bellevue (where have I heard that before?) but had to go through inspection prior to starting the 8-step. This meant no chance for delivery until the first week of May at the earliest.

My takeaways - even the Guides don’t really have accurate information, the process is incredibly complex, and if they expect to continue this current cumbersome process there is no way they can ramp to the expected volume. I really have high hopes for this company and I’m excited about finally getting my truck, but very concerned as a shareholder that they can ever seriously ramp to become a contender in the electric vehicle space doing things the way they are now.

While I truly appreciate the SC initial inspection, and the final inspection just prior to delivery (which sets expectations incredibly high BTW) RJ has overthought this whole thing and needs immediate and significant process improvement in the delivery space, if not elsewhere! I’ve never purchased a new car that took more than a few hours to complete the process, a day or two at most after arrival if I had custom ordered it from the factory!

Sorry for the long post. Is my frustration showing yet?
I got my 8 step last Friday when I got a VIN. My car is at a SC in Brooklyn. I haven’t gotten an update on shipping yet. I DID get a tracking number for my wall charger.

Funny part: I live in the suburbs of Chicago, 90 mins from the plant.
 

Casper

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Chicago and your truck is in NY? That’s crazy! I’m happy to say that my charger arrived on Tuesday - so I’ll get it installed this weekend. But no VIN yet, so it still isn’t real AFAIC.
 
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Chicago and your truck is in NY? That’s crazy! I’m happy to say that my charger arrived on Tuesday - so I’ll get it installed this weekend. But no VIN yet, so it still isn’t real AFAIC.
Yeah weird. I attribute it to some kind of early stage automotive company fog of war. I remember Tesla was shipping cars with like four different wheels. It’s really hard to launch an automotive company from scratch. Pumped to have a VIN. Will look longingly at my charger after it’s installed.
 
 








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