Trandall
Well-Known Member
- First Name
- Travis
- Joined
- Jan 13, 2021
- Threads
- 2
- Messages
- 1,139
- Reaction score
- 2,084
- Location
- Upstate NY
- Vehicles
- Rivian R1T, 2023 Mach-E
- Occupation
- Construction Management
This is alarming. I am prepared for my LE R1T to have some flaws that need to get fixed but Rivian has stated that they will come to us for the repair and if required they will bring us a loaner (preferably same model they are picking up). For me this is very important for Rivian to get right. If they want people to take the leap from an established competitor they had better prove they can stand behind their product. News of leaving new customers stranded with bricked cars and no transport won't sit well in the media or with investors.They offered me ride share credit, like Uber, but I explained to them I have 3 kids and car seats and I can’t use Uber. They reserved a SUV for me at a local Enterprise but they were closed for the weekends. So they tried finding another Enterprise that was open, which they did, but it closed in 30 mins, so that was not happening. So now I have to wait until Monday for a rental.
I wish they offered me a R1T loaner or even a R1S….hahaha
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