Cary Hawk
Active Member
- Thread starter
- #1
Trying to be patient, BUT, not for much longer. Has anyone else had a similar experience with Customer Service?
Had R1T 2 weeks, and got a nail in the tire sidewall. I dont have a spare. Called CS day of incident and told they will expedite a replacement to me in 1-2days. Then nothing. Called next day, no info, no update. Told will provide update that day. then nothing, again. Next day I contact my guide, who says they'll get to the bottom of it. then nothing. Call CS again (3rd day in a row), and no info, no update. Told I'll get a call back....... nothing.
CS is polite and empathic but I need information and results! Why cant they tell me when they can get me a tire? 2 days or 2 weeks, either way just let me know so I can plan my transportation!
Had R1T 2 weeks, and got a nail in the tire sidewall. I dont have a spare. Called CS day of incident and told they will expedite a replacement to me in 1-2days. Then nothing. Called next day, no info, no update. Told will provide update that day. then nothing, again. Next day I contact my guide, who says they'll get to the bottom of it. then nothing. Call CS again (3rd day in a row), and no info, no update. Told I'll get a call back....... nothing.
CS is polite and empathic but I need information and results! Why cant they tell me when they can get me a tire? 2 days or 2 weeks, either way just let me know so I can plan my transportation!
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