Thinking about returning R1T, need some help.

[flimay2k]

I got my R1T this Saturday 01/07, upon inspection I noticed some panel gaps that looked pretty bad but I thought I could live with that. I Drove from Richmond SC to Raleigh, NC where I live.

The next day in the morning I noticed the driver's door is not closing properly, with the door closed, from inside I can put all my fingers between the door and body of the truck, and the rubber gaskets barely make contact. From the outside, I can see the rubber gaskets exposed and not sealing anything, how that go though their "inspection" I don't know.

I opened a ticket and the only time offered is 70 days away and I'll need to miss a day of work during over 5 hours back and forth, I'm not willing to wait 70 days to get this issue fixed and I can't sell a truck that I know has serious issues.

I know the return window is 7 days or 1000 miles which gives me until next Saturday to figure out what to do. Does anyone have any experience with returning a vehicle? I really want to keep it but the headache of driving 5 hours for any issues and waiting for God knows how many months now they are delivering more trucks is making me think that it's just not worth the trouble, maybe in another 2 or 3 years.

I'll take some pictures and post here.

Update with pictures:

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[av8or]

Holy moly!Wish I could help.

 

[mini2nut]

I’m with you. A 5-hour drive and waiting over 2-months is ridiculous. Ask for a refund.

I asked this exact question on delivery day and the Rivian rep. assured me that it would be a 100% refund of the purchase price, destination, DMV fees and taxes. They didn’t mention how long it would take however.

 

[flimay2k]

I just emailed my guide and asked for some help. I hope I don't have to, but I will if I can't find some other solution.

https://rivian.com/support/article/what-is-the-return-policy-on-a-rivian-vehicle

 

[RivianR1TinSFL]

I just emailed my guide and asked for some help. I hope I don't have to, but I will if I can't find some other solution.

https://rivian.com/support/article/what-is-the-return-policy-on-a-rivian-vehicle

Sorry to hear about your new vehicle. Glad you do have some great options (return policy).

 

[Isaiah Louis]

Return it and call it a day. Hopefully, Rivian notices a pattern. This is frickin ridiculous.

 

[TxBeachRivian]

This stinks. When built properly it is a great truck maybe you can get a different one.

 

[emoore]

Sucks that you are having these issues. I think that’s why Rivian will only deliver if you are close to a service center now.

 

[DaveA]

I got my R1T this Saturday 01/07, upon inspection I noticed some panel gaps that looked pretty bad but I thought I could live with that. I Drove from Richmond SC to Raleigh, NC where I live.

The next day in the morning I noticed the driver's door is not closing properly, with the door closed, from inside I can put all my fingers between the door and body of the truck, and the rubber gaskets barely make contact. From the outside, I can see the rubber gaskets exposed and not sealing anything, how that go though their "inspection" I don't know.

I opened a ticket and the only time offered is 70 days away and I'll need to miss a day of work during over 5 hours back and forth, I'm not willing to wait 70 days to get this issue fixed and I can't sell a truck that I know has serious issues.

I know the return window is 7 days or 1000 miles which gives me until next Saturday to figure out what to do. Does anyone have any experience with returning a vehicle? I really want to keep it but the headache of driving 5 hours for any issues and waiting for God knows how many months now they are delivering more trucks is making me think that it's just not worth the trouble, maybe in another 2 or 3 years.

I'll take some pictures and post here.

Have them come and get it and try to make it right. You shouldn’t need to drive it there if you are in the 7 day window. They should give you an extension to make sure that when it returns everything was fixed to your satisfaction. My two cents…

 

[computertom]

Return it. It’s that simple. No need to pay this much for a slapped together truck. Their QC needs definite work and this is how that feedback will get to them.

 

[rivian1800]

Return the truck. They have to pay attention to quality control! You didn’t purchase a Yugo!

 

[Thedude]

I’m with you. A 5-hour drive and waiting over 2-months is ridiculous. Ask for a refund.

The wait time is a bit long, though not too much longer than it takes to get appointments with other dealerships. The distance from/time to drive to the service center is entirely on the buyer and has nothing to do with Rivian. Buying a vehicle from a manufacturer with limited service centers carries the implicit acknowledgment that you will potentially drive several hundred miles for service appointments.

 

[astonius]

Definitely return it. They’ll give you the option to reorder (if you want to after this experience).

 

[CLC]

I’m with you. A 5-hour drive and waiting over 2-months is ridiculous. Ask for a refund.

I asked this exact question on delivery day and the Rivian rep. assured me that it would be a 100% refund of the purchase price, destination, DMV fees and taxes. They didn’t mention how long it would take however.

 

[CLC]

Don’t think twice about it. If they wont extend the return window send it back and get a new one if you’re still inclined. Perhaps you could have eyeballed the vehicle a little sharper while still at the SC and skipped this hassle.

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