- Banned
- #46
Pretty self explanatory. I shouldn't have a guide yet.What don't you think is accurate?
Sponsored
Announcing our new "CLUBS" section where you can join or create a Rivian club or group! You can use this new feature to conveniently plan and discuss local events, gatherings or other club/group related topics.
So we encourage you to join (or start) special-interest and regional-based Rivian clubs at: https://www.rivianforums.com/forum/group-categories/clubs-groups.1/
Pretty self explanatory. I shouldn't have a guide yet.What don't you think is accurate?
If you see a guide assigned by clicking the question mark or trying to change your email address, then yes, it's pretty self explanatory - you have a guide assigned. But, I guess, deny it? To each their own. Most of us were happy to learn this.Pretty self explanatory. I shouldn't have a guide yet.
It's there, and I believe it to be a mistake. If it's not a mistake, I'm p sure there will be some angry people here. Thus I do not believe this to be an accurate representation of facts.If you see a guide assigned by clicking the question mark or trying to change your email address, then yes, it's pretty self explanatory - you have a guide assigned. But, I guess, deny it? To each their own. Most of us were happy to learn this.
I guess when your guide reaches out just tell them you don't believe they are actually assigned to you and to move along? Not sure what to tell you dude.It's there, and I believe it to be a mistake. If it's not a mistake, I'm p sure there will be some angry people here. Thus I do not believe this to be an accurate representation of facts.
They have certainly made it more explicit. Interesting to see they added this at the bottom of the Personal Info page “Edits to your name or email will not transfer a preorder/reservation. Preorders/reservations are valid for the original holders only. Transfers are subject to cancellation per the Preorder/Reservation Agreement (Canada).”I mean, I can't blame them for trying. Since the price roll back happened, a reservation transfers have been worth the difference in price....
When did you place your order?I'm sorry if someone else already figured this out and posted somewhere else (if so, I'll delete), but today, I was going in to my Rivian account to change my email address, and I received this message:
When I clicked the "support team" link, a popup appeared with a new tab that says "Rivian Guide", whereas before it just had the Customer Service option:
I fired up a chat with a CS agent as I didn't want to reach out to this "Guide" (whose name, email, and phone number I now have) before they have the opportunity to reach out to me first. The CS agent confirmed my guide has been assigned and my vehicle is getting close to production. I've not received any kind of email from Rivian yet to indicate that I've even been assigned a guide.
I just wanted to provide this bit of information if anyone still hasn't received a guide and wants to know if they are close.
**EDIT: You can get to this same window by simply tapping the ? (question mark) toward the bottom left of the screen when you log in to your Rivian account:
Where is everyone getting there delivery windows?I emailed my guide last night and he called me this morning to confirm my configuration and address and then sent me the PBA to sign. However, he said this doesn't mean my delivery window has been moved up from July-Sep.
What's your config? R1S?Where is everyone getting there delivery windows?
11/27/18 preorder and I have nothing to go on.
All R1T's!What's your config? R1S?
I am honestly shocked you dont have your truck in hand already, what's your full config?All R1T's!
I wonder if it’s the fact you have multiple orders. Although they may be at different times, they may not necessarily be looking to deliver at 3 different times.Here... My other orders are still Max Pack