SunDevil2213
Well-Known Member
- Thread starter
- #1
I'm sorry if someone else already figured this out and posted somewhere else (if so, I'll delete), but today, I was going in to my Rivian account to change my email address, and I received this message:
When I clicked the "support team" link, a popup appeared with a new tab that says "Rivian Guide", whereas before it just had the Customer Service option:
I fired up a chat with a CS agent as I didn't want to reach out to this "Guide" (whose name, email, and phone number I now have) before they have the opportunity to reach out to me first. The CS agent confirmed my guide has been assigned and my vehicle is getting close to production. I've not received any kind of email from Rivian yet to indicate that I've even been assigned a guide.
I just wanted to provide this bit of information if anyone still hasn't received a guide and wants to know if they are close.
**EDIT: You can get to this same window by simply tapping the ? (question mark) toward the bottom left of the screen when you log in to your Rivian account:
When I clicked the "support team" link, a popup appeared with a new tab that says "Rivian Guide", whereas before it just had the Customer Service option:
I fired up a chat with a CS agent as I didn't want to reach out to this "Guide" (whose name, email, and phone number I now have) before they have the opportunity to reach out to me first. The CS agent confirmed my guide has been assigned and my vehicle is getting close to production. I've not received any kind of email from Rivian yet to indicate that I've even been assigned a guide.
I just wanted to provide this bit of information if anyone still hasn't received a guide and wants to know if they are close.
**EDIT: You can get to this same window by simply tapping the ? (question mark) toward the bottom left of the screen when you log in to your Rivian account:
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