SunDevil2213
Well-Known Member
- Thread starter
- #1
On Monday, we emailed several updates to the Rivian community. After hearing from preorder holders throughout the week, we thought it’d be helpful to follow up on some of the questions we’ve received most frequently at our Customer Engagement Center.
Monday’s email mentions that you’ll be reaching out to see if I’m “flexible” on my configuration. To help me decide, when can I expect my updated delivery timing?
We’re excited to share some of our nearest build combinations and capture your flexibility and interest in the survey we mentioned previously. Right now, that outreach is planned for May. If you’re willing to shift certain options, you may be able to take delivery sooner. If you’d rather stick to your original configuration, then no action is required on your part — we’ll simply continue to update you on your estimated delivery timing.
And as a reminder, we plan to share refreshed delivery window estimates with all preorder holders via email in the coming weeks.
Why is Rivian prioritizing Black Mountain and Forest Edge interiors?
By simplifying production to focus on these two interiors, we can help mitigate supply chain pressure and simultaneously move faster on the assembly line. As shared earlier this week, prioritizing Black Mountain and Forest Edge interiors will allow us to produce and deliver the most vehicles as quickly as possible.
We also shared that the lighter wood trim of Ocean Coast is harder to process. Because we’re committed to consistency in quality across every step of our manufacturing, Ocean Coast will begin delivering in the Fall — we know how many of you are excited about this interior option and want to make sure what we deliver reflects what you saw and ordered in configurator.
I configured with Ocean Coast. Should I switch to Black Mountain or Forest Edge for an earlier delivery?
We encourage you to configure the exact R1T or R1S you want- but if speed of delivery is your priority, switching to Black Mountain or Forest Edge may improve your vehicle’s delivery window.
We now anticipate Ocean Coast deliveries to begin in the Fall.
Can I mix and match interior colors and wood trims?
We love the creative problem-solving from our community but, at this time, we are focused on removing complexity from our production sequence rather than adding it. By concentrating on the two interiors currently available and batching them in production, we can deliver more vehicles more quickly.
But as a reminder, we'll be reaching out in May to gauge your flexibility on other parts of your configuration in case there are opportunities to match you to a vehicle sooner.
If I switch from Ocean Coast to Forest Edge or Black Mountain, will I receive some sort of credit or discount?
We won’t be discounting the pricing for any of our interior options. Our hope is that sharing the revised timeline for Ocean Coast helps preorder holders make the best decisions for them. If speed of delivery is most important to you, consider switching to Black Mountain or Forest Edge. But if Ocean Coast is truly the interior you want, sit tight- the wait will be worth it.
I have a Launch Edition preorder. How do these production updates affect me?
Launch Edition preorder holders still enjoy the benefits that come with being our earliest customers. These orders include priority delivery, access to our exclusive Launch Green exterior color, and certain wheel upgrades offered at no additional cost.
When will I be able to see my delivery window on my Account Page?
To get you a refreshed delivery window estimate as soon as possible, we’ll be sharing the next round of updates via email. We're excited to launch the Account Page feature in the coming months, but until then, we’ll make sure you have the latest in your inbox.
Thank you all for sharing where you’re flexible, for your ideas and for letting us know where we can shed more light on what Rivian is up to!
Keep telling us know what’s on your mind — we're always here to support.
See you next week.
Tony Caravano
Head of Customer Engagement
Sponsored
Last edited: