SACDFJC
Well-Known Member
- Thread starter
- #16
Thank you, in the last few days I put 300 miles on the truck and Im so glad I came back to an R1T.Congrats and welcome back! Having gone through early production battery and drive unit failures with your first truck, what clicked for you during your time away that made you realize the R1T was worth coming back to despite those initial prolems?
Im dealing with a bit of a dilemma rn. I currently drive an R1S, but I've been seriously wrestling with the idea of trading it in for an R1T because I miss the truck utility.
I knew going into my Gen 1 purchase that there was a high percentage chance of issues. My mindset was, problems are ok as long as Rivian's response to addressing issues is customer centric. Even with the issues I had, they had a very customer sat focused approach to handling the issues and taking care of me in the moment.
Rivian never made me regret my R1T purchase through the early period. My R1T was a 6000 range VIN and as I mentioned I would still have it if I didn't trade it for an R1S. I guess to specifically answer your question. Rivian's approach to customer service and being a customer centric company with a product I admire made it easy to come back.
Sponsored
Last edited: