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kylealden

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This is one of the more heinous crimes against accessibility I've seen in a while.

Rivian R1T R1S Official: SOFTWARE SPOTLIGHT Version 2023.30.0 1692301261858
 

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kylealden

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But you are seeing it.
Even sighted users shouldn't be subjected to a JPG of pages of text ? But it's really disappointing to see them doing something so lazy and contrary to best practices for accessibility (and performance, and readability, and layout, and...). This is web 101 stuff.
 

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This is one of the more heinous crimes against accessibility I've seen in a while.

A screenshot of Rivian's release notes open in the browser devtools, showing that the release notes are a single .jpg picture of text, with only the alt text A photo in this store for the entire article.'s release notes open in the browser devtools, showing that the release notes are a single .jpg picture of text, with only the alt text A photo in this store for the entire article.
I agree that is absolutely unacceptable web design. But I would assume that the target audience contains very few blind people. How many blind people care about reading car user manuals?

Even if there are some blind Rivian enthusiasts, how much are you really losing out on by not being able to read instructions that you would never be able to follow? There is no way anyone who is thwarted by text in an image on a website is going to be able to climb into a Rivian and navigate to Settings -> Connect -> Garages on the car's touchscreen.

Again - Rivian should fix that; it is embarrassingly bad. But the odds that anyone is actually inconvenienced by this seems pretty low.
 

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JGard18

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In other news... I love this new garage door opener feature. It was never on my list of wants or needs, but now that it's here, I'm really enjoying it. Anything to give us more actual button controls and less screen controls is a good upgrade.
 

kylealden

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I agree that is absolutely unacceptable web design. But I would assume that the target audience contains very few blind people. How many blind people care about reading car user manuals?
I know you're not defending it but it's worth zooming out -

First, yes, it's true that blind or severely visually impaired people presumably should not be driving Rivians. But there are plenty of reasons they might be reading release notes -
  • They might be regular passengers (e.g. family members or loved ones) who want to know more about how the vehicle works and who might be the techie in the family who explains the latest updates to the sighted driver
  • They might be journalists or analysts who have a business (or hobbyist) need to know what Rivian is up to
  • They might be temporarily or situationally disabled (e.g. recovering from LASIK or forgot their glasses) and relying on assistive technology situationally, but still fully capable of driving outside of those circumstances
The list goes on. Beyond that, accessible web design is inclusive outside of disability - good, semantic, accessible content can be:
  • Copied and pasted (imagine that!) or machine-translated into other languages
  • Reflowed on different devices, so I could e.g. read this blog post on mobile without squinting and panning around a fuzzy .jpg
  • Automatically read aloud by various browsers and other tools, so I could listen to it while I cook or on my commute
  • Parsed and summarized by search engines and AI tools, so the page can be accurately indexed and future users can learn about what's new
Again, the list goes on.

I'm not really ranting at you, I know you repeatedly emphasized this is unacceptable. But I can't miss a chance to remind other readers that accessibility is not just about whether you think blind people are your direct customer. It's one of the greatest built-in features of the Web and it takes boneheaded regressive effort to ruin it - and in doing so, they not only exclude people, but break a lot of what makes the Web great.

(</opinionated browser PM rant>)
 
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diehlryan

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I agree that is absolutely unacceptable web design. But I would assume that the target audience contains very few blind people. How many blind people care about reading car user manuals?

Even if there are some blind Rivian enthusiasts, how much are you really losing out on by not being able to read instructions that you would never be able to follow? There is no way anyone who is thwarted by text in an image on a website is going to be able to climb into a Rivian and navigate to Settings -> Connect -> Garages on the car's touchscreen.

Again - Rivian should fix that; it is embarrassingly bad. But the odds that anyone is actually inconvenienced by this seems pretty low.
This is an absolutely awful take on the impact of this. Disability isn't blind only. Low vision is real. Magnification, color contract, etc. Mobility is real. Arthritis and you don't want to type instructions to someone asking for help who can't access manual for various reasons. Can't copy paste text from an image.

Just because "few" people might need it doesn't absolve you from doing it right and it doesn't minimize the impact.

26% of population identifies as with disability. 13% with severe disability.

10% of population is left handed. Maybe we should stop making left handed specific things. That would be less impactful than cutting out people with disabilities.
 

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Can we get back to the features and not get sidetracked. It is good they are highlighting the changes and keep making updates every four weeks.
 

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Dark-Fx

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I have absolutely no idea what you guys are talking about!!?? I presume its some techie thing?
Complaining about it being a big image with no backup flat text that is common for "accessibility". I only know of one person that would maybe have issues with it but their on-screen OCR reader would have no problems, so *shrug*
 

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Ok, I have a much less techy question. Why can't I get this update? Phone app states Vehicle Updates Version 2023.26.0 with no option to install new update. And my Rivian states software is up to date at 2023.26.0 What am I missing here?

Rivian R1T R1S Official: SOFTWARE SPOTLIGHT Version 2023.30.0 IMG-2175
 
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VSG

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their on-screen OCR reader would have no problems
Well, no. Screen readers in general won't "read" text that is in an image. This sort of thing violates many federal regulations, and yes a lot of sites get away with it - that doesn't mean it's "right". There's imminent legislation that will make web sites and web developers liable for this sort of thing. This is easy to fix/avoid, so there's really no reason NOT to attempt to comply with the law. Unless you just hate "gubment".
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