Invited to Lunch w/ Sr. Director of Customer Engagement Center. Have Questions?

[Atlrivian]

You must ask these questions three.
What is your quest?
What is your favorite color?
What is the air-speed velocity of an unladen swallow?

African or European?

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[skyote]

The question I would add to the list is “what federal legislative/ lobbying actions is Rivian and it’s primary investors taking in order to preserve the federal tax credit for EVs?”

Rivian has a great policy team, and are all over this, in conjunction with other concerned parties in the industry.

 

[dleepnw]

Alright all...thank you for the participation and comments...this all really helps.

I believe that all of this can really be whittled down to one common theme; transparency. Transparency in the information that they do have to share, in the information that they dont have finalized quite yet, and maybe most important, transparency in a timeline when we can all expect information that doesnt involve the word "s00n".

My lunch is set for Monday afternoon and while I cannot commit to finding out the EPA numbers or the order that colors will be produced I can commit that I will communicate the passion (and at times frustration) of their rabid fan base/supporters.

I can also commit that people at Rivian are keeping tabs of forums like this one as this post was mentioned in his confirmation of our lunch.

My hope is to help Rivian understand what it's like from a consumer's view while also understanding/respecting that there is a method to the madness on the cadence and quality of information being passed along from their side.

Recap coming Monday afternoon...

There are spies amongst us! Good for you Rivian for participating and getting a sense of what's being discussed, how were feeling and what you can glean to improve on.

I think most of us are willing to go to bat for you, believe in your vision and love the vehicles (from what we know). Give us a way to brag and we will.

 

[Babbuino]

Even if they don't give us an exact EPA number, I'd love to get a percentage difference between the wheels, R1T vs R1S, max vs large pack and underbody protection vs none.

 

[PineTree503]

Rivian has a great policy team, and are all over this, in conjunction with other concerned parties in the industry.

Thanks. That would be my assumption as well. Just looking for some specifics they would like to point too.

 

[bradleykent]

Alright all...thank you for the participation and comments...this all really helps.

I believe that all of this can really be whittled down to one common theme; transparency. Transparency in the information that they do have to share, in the information that they dont have finalized quite yet, and maybe most important, transparency in a timeline when we can all expect information that doesnt involve the word "s00n".

My lunch is set for Monday afternoon and while I cannot commit to finding out the EPA numbers or the order that colors will be produced I can commit that I will communicate the passion (and at times frustration) of their rabid fan base/supporters.

I can also commit that people at Rivian are keeping tabs of forums like this one as this post was mentioned in his confirmation of our lunch.

My hope is to help Rivian understand what it's like from a consumer's view while also understanding/respecting that there is a method to the madness on the cadence and quality of information being passed along from their side.

Recap coming Monday afternoon...

Awesome stuff. First Monday I’ve looked forward to in months!

 

[DuckTruck]

I’d focus on building a relationship which will open the door to an ongoing dialogue. So I would approach it like @DuckTruck did - ask him about himself. Where’s he from. His family. What did he do before Rivian. How did he end up at Rivian. What’s his favorite thing about it. What’s been his biggest challenge there. Personally, if I were in your shoes I’d define success for this meeting as coming away with a relationship and great contact, not by how much information you can extract.

Greg and KW,

If it would shorten the intro, I already have most of those answers. ?

 

[michaelural]

Why not a seat configuration with captain chairs in the 2nd row + 3 seats in the 3rd row? As a father of 3 with friends this might be a deal killer. Thank you

 

[crashmtb]

Why not a seat configuration with captain chairs in the 2nd row + 3 seats in the 3rd row? As a father of 3 with friends this might be a deal killer. Thank you

Lack of 3rd row width, for one.
customer engagement guy seems like an unlikely person to answer questions about design choices.

 

[intimidator]

Only one question needs to be asked and answered:

When will I get my Max Pack R1T, living in the Washington DC area?

Follow up question:

What color do I have to spec to ensure getting it sooner?

 

[intimidator]

Even if they don't give us an exact EPA number, I'd love to get a percentage difference between the wheels, R1T vs R1S, max vs large pack and underbody protection vs none.

Those would be good questions to have answers to. I will buy which ever tires give me the longer range. And if the underbody protection improves aero and range, I might consider that as well. No one ever complains their EV has TOO much range.

 

[Driveout]

I don't know, a 1500 pound waddling somehow swaggering duck could do some serious damage with a 2 foot span webbed foot. Of course if we're reaching then... the feathers have a kevlar like quality resisting anything smaller than a 700 nitro express at point blank. Peking duck seems to be off the menu.
As for my question;
Does the cabin filter have activated charcoal as a component? My dog has terrible gas you see and I prefer to drive with the windows up.

 

[KWeimer711]

Had the pleasure to sit down with Rivian today and discuss lots of the topics that have come up on this post and on the forum overall.

First and foremost, this group is being heard and they are actively looking to address a large number of the open questions posted here. The main point that I tried to emphasize is the need/desire for more transparency and clarity. It's okay if they either do not have the final info to share on a particular topic or if they are just not ready to make their answer "official". But having some sort of view into when that will come is what is most desired, as what causes most of the debates here is due to lack of visibility which leads to assumptions being made. I believe this was heard loud and clear.

I was very impressed with the homework the team has done between monitoring the boards, monitoring Customer Service chat sessions, and documenting Guide conversations where those have started. This team gets a huge A+ when it comes to attention to details...and if they are taking this much effort on their customers I cannot wait to see the finished product when it rolls off the assembly lines.

More to come, but wanted to give you all a quick update.

 

[Mjhirsch78]

Thank you for your time and sharing with us!

 

[Canthoney]

Had the pleasure to sit down with Rivian today and discuss lots of the topics that have come up on this post and on the forum overall.

First and foremost, this group is being heard and they are actively looking to address a large number of the open questions posted here. The main point that I tried to emphasize is the need/desire for more transparency and clarity. It's okay if they either do not have the final info to share on a particular topic or if they are just not ready to make their answer "official". But having some sort of view into when that will come is what is most desired, as what causes most of the debates here is due to lack of visibility which leads to assumptions being made. I believe this was heard loud and clear.

I was very impressed with the homework the team has done between monitoring the boards, monitoring Customer Service chat sessions, and documenting Guide conversations where those have started. This team gets a huge A+ when it comes to attention to details...and if they are taking this much effort on their customers I cannot wait to see the finished product when it rolls off the assembly lines.

More to come, but wanted to give you all a quick update.

Thanks for the update! Look forward to learning more.

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