CGM55082
Well-Known Member
- Joined
- Nov 5, 2021
- Threads
- 29
- Messages
- 238
- Reaction score
- 418
- Location
- San Luis Obispo, CA
- Vehicles
- Tesla Model 3
- Occupation
- PR
Please report back once you've had the truck for a few days and can confirm that the issue is indeed fixed. After going through this same thing on my truck multiple times without a fix, I'm sort of in the believe-it-when-I-see-it camp, but I'm hopeful they resolved it for you. That means there's hope for the rest of us too.Update on my vehicle leaning situation.
Yesterday, I returned the vehicle to the service center for a third time. Now I'm dealing directly with the service manager. Very nice guy, he reviewed the service history on my vehicle prior to my arrival. He had prepared a service plan for my vehicle.
He said just by looking at it he could see there is definitely something wrong and he wanted to deep dive into it. I dropped the vehicle off at 9am and by 3pm he gave me a call. He said there was a leak in the Air System Unit. He said that unit is what distributes the air to the air ride suspension (individual air bags among other things). He didn't believe there was an issue with any of the 4 airbags or ride height sensors. He wanted to keep the vehicle over night to see how it looked the next morning.
This morning he called me at 8am. Said they swapped the air unit last night and the vehicle ride height on all four corners didn't change this morning. Now they need to recalibrate the system before its ready for pick up. He told me it should be ready around noon.
I won't be able to pick up the vehicle until after work. He said that will give them more time to confirm there isn't a small air leak as the vehicle sits and waits for my arrival.
I am overly grateful they were able to fix my vehicle. Drake has been more than accommodating and made sure they took the extra setup to fix my vehicle. I'm hoping this experience is a learning tool for the service center. Having to take a vehicle into service three times before they will actually investigate is ridicules. It's not only wasting my time but also their time and money.
My suggestion is if you own a Rivian and the suspension is leaning, create another support ticket. Don't let them give you the excuse it's in spec. Yes, my vehicle was in spec when the compressor kicks in and its fully pressurized but 20 minutes later it would be leaning again.
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