Passenger side lower than driver side.

[ATL_Canes]

Thanks for the reminder. The truck got back later Wednesday than expected so I am only about a day and half into it. However, so far so good. It’s gone through several aero dynamic adjustments on the road as well as the auto-adjust a few times. Additionally I have manually adjusted the ride height a time or two from the screen and it seems to have held level as well. I would say, at least for now, that the bracket adjustment did in fact fix my issue. Time will tell if it is a permanent fix or not but I am very hopeful and optimistic at this point.

It may not be a silver bullet for everyone but for those that are experiencing the same issue and have had recalibrations done without positive results, it is absolutely worth checking into to see if it can fix yours.

I think there was a question or two in here around if the slope was potentially load dependent (passenger or cargo). Mine always exhibited the same behavior whether fully empty, one/more passengers and/or after exiting. It’s certainly possible that some could be affected in that manner but just sharing that mine was not as a data point.

Thanks - that is really helpful. My issue sounds exactly the same as yours, so I'm hopeful this will correct it. The passenger side sits about 1" lower no matter the load or location.

I assume this was at the KC service center? I want to mention that to the Atlanta service center, in the hopes/expectations that the service centers are talking to each other (or there's some central repository of issues and fixes).

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[acacia328]

Thanks - that is really helpful. My issue sounds exactly the same as yours, so I'm hopeful this will correct it. The passenger side sits about 1" lower no matter the load or location.

I assume this was at the KC service center? I want to mention that to the Atlanta service center, in the hopes/expectations that the service centers are talking to each other (or there's some central repository of issues and fixes).

It was at the Dallas service center.

 

[CGM55082]

Thanks for the reminder. The truck got back later Wednesday than expected so I am only about a day and half into it. However, so far so good. It’s gone through several aero dynamic adjustments on the road as well as the auto-adjust a few times. Additionally I have manually adjusted the ride height a time or two from the screen and it seems to have held level as well. I would say, at least for now, that the bracket adjustment did in fact fix my issue. Time will tell if it is a permanent fix or not but I am very hopeful and optimistic at this point.

It may not be a silver bullet for everyone but for those that are experiencing the same issue and have had recalibrations done without positive results, it is absolutely worth checking into to see if it can fix yours.

I think there was a question or two in here around if the slope was potentially load dependent (passenger or cargo). Mine always exhibited the same behavior whether fully empty, one/more passengers and/or after exiting. It’s certainly possible that some could be affected in that manner but just sharing that mine was not as a data point.

Mine isn't impacted in any way -- whether someone is in the driver's seat or not, it's still 3/4 higher than the passenger side.

 

[R1Tom]

Does anyone know what the fix ultimately is? Is it the front passenger side height sensor simply needing to be slightly adjusted so it tells computer that it is lower than it currently thinks it is? It looks easy enough to adjust by simply moving the lower bracket slightly upward. Seems that would tell computer then that it is too low and add some pressure. But I honestly don't know what I am talking about here....just trying to think it thru.

 

[rodhx]

I'm taking delivery next week. Thanks to this thread I added the sensors to a short checklist I have asked the SC to check. I have couched the request in with "just a few things I'd like you guys to check to avoid someone having to make a five hour roundtrip service call".

 

[Dark-Fx]

Do we know that to be true for the Rivians?

I only ask because the other vehicles I’ve driven with self-adjusting suspensions all attempted to keep the vehicle level relative to the ground / parallel to the flat surface or plane the vehicle sits on. So, if the surface is level (like a bubble level) then the vehicle should also be level (like a bubble level). On the other hand, if the flat surface is a 2 degree slope down towards the front of the vehicle then the vehicle will match that slope so it also appears to be down 2 degrees towards the front from the perspective of a bubble level.

Things get more complicated if the surface isn’t flat, though. Like if three of four tires sit on a flat surface and the fourth sits on a rock on the flat surface so it isn’t possible for all four tires to be on the same plane.

Campers and RVs, on the other hand, will self-level relative to a bubble level if they have a self-leveling jack system, provided the difference is within the mechanical limits of the jacks.

I can confirm the truck does NOT make itself relative to gravity for the purposes of an RTT. It might be better than no air suspension, but it's not really making a reasonable attempt at level for camping. There has to be an additional mode coming, eventually. Maybe that's why Rivian isn't shipping the camp kitchen and RTT yet, both depend on the vehicle itself being very level.

 

[R1Tom]

Is it attempting to level the vehicle relative to gravity period? Or is it simply attempting to maintain the same distance to ground from left to right? Meaning is it attempting to make the bottom stay parallel to ground, or gaps at tires to fenders should be same left to right? Also meaning thus that it is attempting to simply make the ride height sensor left to right, be equal? What I am getting at, is if my right is lower than left, can I simply move that lower pick up point up a little and it will then adjust that side higher?

 

[Jazzyjeff139]

I’ve done all of those things - it’s not the auto leveling feature (unless it’s malfunctioning). This issue is consistent in every parking lot/garage I’ve been in for 2+ months. It’s an issue with the truck.

Agreed. I had the tech look at it on what we believed was level at the top of a crest, then turned the truck around and put it in the same spot. It still leaned towards the pax side

 

[BCan]

Mine was doing the same thing. The first time I sent it into service, I was told that everything was within spec (which was annoying). I let it go for the time being. I just had to send me truck back for service again and while it was there I had them do a deep dive into it again as I didn’t think it was ok.

Ultimately, after a couple of weeks of troubleshooting, they found that a ride height sensor bracket was out of alignment on my passenger side. So while all normal diagnostics were showing in spec the misalignment of the bracket wasn’t properly being detected in standard troubleshooting.

I would send it back to service and have them check that. I am getting my truck back tomorrow and should be able to confirm the fix.

I’ve had this same issue since delivery 3 weeks ago. I located the height sensor & bracket; I don’t see how it’s misaligned as a bracket tab sits in a small hole on the frame. Did they install a new bracket? Without a service manual I’m stuck waiting on Rivian and they’ve been no help. If you have a contact at the Dallas service center, I’d really appreciate that info.

 

[acacia328]

I’ve had this same issue since delivery 3 weeks ago. I located the height sensor & bracket; I don’t see how it’s misaligned as a bracket tab sits in a small hole on the frame. Did they install a new bracket? Without a service manual I’m stuck waiting on Rivian and they’ve been no help. If you have a contact at the Dallas service center, I’d really appreciate that info.

The work order just says “performed adjustment to the front right ride height sensor bracket”. It’s possible that is was actually replaced but I don’t know. Justin was my advisor. The work order number is 19192 if you want to use it as a reference.

 

[BCan]

The work order just says “performed adjustment to the front right ride height sensor bracket”. It’s possible that is was actually replaced but I don’t know. Justin was my advisor. The work order number is 19192 if you want to use it as a reference.

I appreciate this. I can see how it works…pretty straight forward. If you could move that bracket…indeed the problem is solved. I took mine off…it has one hole with no adjustment to move up/down. I‘m really surprised it isn’t adjustable with software.

thanks again

 

[AltaTruck]

Mine goes in on Wednesday. That is one of the items I have a service ticket to fix. I sent it back to Michigan early on and it was not fixed. Now it is going to Cleveland. I will report back what they find / do to correct the problem.

 

[IRun]

Mine goes in on Wednesday. That is one of the items I have a service ticket to fix. I sent it back to Michigan early on and it was not fixed. Now it is going to Cleveland. I will report back what they find / do to correct the problem.

Mine is heading to Cleveland tomorrow with the same issue on my ticket. Should have it back by Wednesday and i'll update.
My passenger front sits about 3/4" lower.

 

[BCan]

Mine is heading to Cleveland tomorrow with the same issue on my ticket. Should have it back by Wednesday and i'll update.
My passenger front sits about 3/4" lower.

You get a fix?

 

[IRun]

You get a fix?

Ended up not getting it back yesterday as the tow driver took his sweet time delivering. Just spoke to the Cleveland SC and they said it was completed. No info was given by the advisor other than that. She said if it wasn't level and it was marked completed, they fixed it, but aren't telling me what they fixed.

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