Headlight Out

[PappaBolt]

It may not be bad but it's stupid.

I’m not disagreeing with you, but I also wouldn’t choose to die on this hill.

It shouldn't stop you from scheduling an appointment and you can add the photo later.

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[UnsungZero_OldTimeAdMan]

Phone doesn’t have camera? Or is that out too? Takes less than a few minutes to take a picture and attach to service request in app. You haven’t gotten to the difficult part yet of waiting for service appt. Throwing a tantrum before you even get the bad news? C’mon.

 

[1973LT]

Thanks for an actual helpful response NY Rob.

I fail to see a tantrum here. This is a simple commentary on a ridiculous service response. Obviously, I’m going to comply with the process because I need my vehicle fixed. And no, they won’t schedule the service till they have the picture.

For those of you who think a picture conveys more information than “Driver’s side stadium headlight inoperative”, I’m curious how this picture is more helpful?

 

[Dark-Fx]

Thanks for an actual helpful response NY Rob.

I fail to see a tantrum here. This is a simple commentary on a ridiculous service response. Obviously, I’m going to comply with the process because I need my vehicle fixed. And no, they won’t schedule the service till they have the picture.

For those of you who think a picture conveys more information than “Driver’s side stadium headlight inoperative”, I’m curious how this picture is more helpful?

Also shows that part of the light bar being out and I didn't think that was all one piece. TIL it is though. My money is on a wiring issue (or fuse, etc) but I suppose it could be something with the electronics.

 

[zefram47]

Thanks for an actual helpful response NY Rob.

I fail to see a tantrum here. This is a simple commentary on a ridiculous service response. Obviously, I’m going to comply with the process because I need my vehicle fixed. And no, they won’t schedule the service till they have the picture.

For those of you who think a picture conveys more information than “Driver’s side stadium headlight inoperative”, I’m curious how this picture is more helpful?

Yeah...the side of the lightbar being out also suggests something more than just a light module. As Dark-Fx suggests, more likely a wiring issue. Plenty of issues people have had here on the forum have wound up being connectors not properly seated leading to odd problems.

 

[Diddy123]

Thanks for an actual helpful response NY Rob.

I fail to see a tantrum here. This is a simple commentary on a ridiculous service response. Obviously, I’m going to comply with the process because I need my vehicle fixed. And no, they won’t schedule the service till they have the picture.

For those of you who think a picture conveys more information than “Driver’s side stadium headlight inoperative”, I’m curious how this picture is more helpful?

Multiple people have already explained why in several posts, but you're unwilling to listen. PS - That's more than just a headlight out, which precisely proves our points.

 

[Craigins]

As the picture shows "headlight out" does not describe the problem accurately and the photo will help them more than you saying "headlight out"

 

[godfodder0901]

Thanks for an actual helpful response NY Rob.

I fail to see a tantrum here. This is a simple commentary on a ridiculous service response. Obviously, I’m going to comply with the process because I need my vehicle fixed. And no, they won’t schedule the service till they have the picture.

For those of you who think a picture conveys more information than “Driver’s side stadium headlight inoperative”, I’m curious how this picture is more helpful?

I think this photo illustrates perfectly why they wanted it. Your initial claim made no mention of the outer portion being D.O.A.

That said, this photo doesn't show the other headlight, so it doesn't accurately speak to the state of the headlights related to an outage. Are the headlights on or just parking lights? What about the high beams?

 

[1973LT]

Thanks Zefram47.

 

[Diddy123]

I think this photo illustrates perfectly why they wanted it. Your initial claim made no mention of the outer portion being D.O.A.

I've officially dismissed the OP at this point, given his below statement and saying this came about today. But, customer states he's a time traveler - so I could be in the wrong. Just complaining to complain, or 10 hours goes by really fast these days to get this picture.

It is going to take another 10 hours which will add at least another day to resolving this.

 

[1973LT]

In 45 years of playing with cars and participating in forums, I have never seen a more hostile forum than this one. Car forums have always been enthusiasts with similar interests supporting each other. I have passively watched this forum for a few years and 80% of the exchanges are hostile. Nice job.

 

[Dark-Fx]

In 45 years of playing with cars and participating in forums, I have never seen a more hostile forum than this one. Car forums have always been enthusiasts with similar interests supporting each other. I have passively watched this forum for a few years and 80% of the exchanges are hostile. Nice job.

Put yourself in someone else's shoes looking in at your post. Most people just wanted to understand the situation and you didn't really provide that.

I hope Rivian can get your vehicle fixed up and it isn't something not covered under warranty, like rodent damage.

 

[Diddy123]

In 45 years of playing with cars and participating in forums, I have never seen a more hostile forum than this one. Car forums have always been enthusiasts with similar interests supporting each other. I have passively watched this forum for a few years and 80% of the exchanges are hostile. Nice job.

You come here to complain about something that makes perfect sense, get very valid reasons why the SOP is the way it is, then argue it despite exactly proving the point of why they do what they do, then lie about how much it has put you out, then call everyone hostile. It's insanity.

 

[1973LT]

You come here to complain about something that makes perfect sense, get very valid reasons why the SOP is the way it is, then argue it despite exactly proving the point of why they do what they do, then lie about how much it has put you out, then call everyone hostile. It's insanity.

And thank you for proving my point. Why are you such an unhappy person?

 

[Dark-Fx]

And thank you for proving my point. Why are you such an unhappy person?

inb4 they say "posts like this"

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