p3ck
Well-Known Member
- First Name
- Bill
- Joined
- May 3, 2021
- Threads
- 6
- Messages
- 198
- Reaction score
- 289
- Location
- Massachusettes, USA
- Vehicles
- Rivian R1T
- Occupation
- Software Engineer
TL;DR: USAA has no clue what a Rivian is, and therefore has no business insuring it. They obviously can’t classify it in their system and have no data on costs associated with repairing it so they are just making it up as they go along. I had my truck for exactly 6 weeks after taking delivery, and it has now been at the body shop for over 4 weeks. The replacement parts haven’t even been ordered yet, which means it will likely be another 4 weeks or more until I can get it (if everything goes well). That means that in 14 weeks of ownership, I would have had possession of it for less than half of that time and the majority of that time has been back and forth between the body shop and USAA. In spite of my very obviously mounting frustrations, USAA has done virtually nothing to try and mitigate it. They thank me for my 17 years of membership and likely just assume that after 17 years I’m too entrenched to do anything about it.
How is your battery? Are you keeping it charged at the body shop? I don't think it would be good if the battery went to 0.
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