Cross CA/US border purchasing experience

[A2ZEV]

I agree that A2ZEV customer service has stepped up and I edited my original post accordingly. I really appreciate their flexibility. Given the current political climate, I am still concerned about purchasing across borders, but A2ZEV is definitely trying to help. Their adapter seems great; it just doesn't fit my size expectations. Thank you!

Don't listen to the media, size actually matters.

As a Canadian, very tempted to apologize for nothing.

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[Lester Green]

I love Canada, I visit many times a year for business and vacation. I am not knocking Canada in any way, shape or form. The problems are mostly on my side of the border.

 

[A2ZEV]

I love Canada, I visit many times a year for business and vacation. I am not knocking Canada in any way, shape or form. The problems are mostly on my side of the border.

All love, no hard feelings.

 

[R1Sezejay]

Time to clarify things a bit here.

The customer made a purchase on the 21st of June.
It was delivered the 26th of June-return policy starts here.

The customer asked on the 10th of July a return because the adapter was bigger than expected (15th day of the return window...), to which we replied, no problem here is the address to send it back to us for a FULL REFUND.

We pay for shipping outbound and inbound customs for returns. Believe it or not, but we pay sometimes up to $90 in customs fees when it comes to a return. There has been a lot of abuse in regards of returns : used products returned after a road-trip, etc. But still, we honor our promises and quality of customer support.

Despite all this (especially the treat we received by email : " I will make sure that no one else from the US buys your products."), we escalated the matter to a superior and agreed to accept the return. The customer stated that he will return it in two weeks. So, a total of 45 days?

We think we are more than fair and sometimes way too much compared to other companies, moreover when it comes to electrical apparels.

We stepped in this conversation to give our side of the story which was missing a lot of details.

Thank you.

100% I agree.
Customer is not always right.

 

[UnsungZero_OldTimeAdMan]

Consider updating thread title to a less slanderous one? If roles were reversed, how would you feel about it?

 

[Lester Green]

Consider updating thread title to a less slanderous one?

Done

 

[MaskedRacerX]

I've been looking for a good replacement adapter for my j1772 adapter. I'll keep this in mind.

My lectron one doesn't let me run full speed charge, it's gets too hot.

I've used our A2Z NACS>>J1772 adapter with our BMW iX a number of times, on Tesla 48a L2 chargers at a few resorts and it allowed for the full ~11.5kW and ran pretty cool!

And for no reason a photo of it in use

Love the beefy construction and the locking mechanism

 

[LivingInKaos]

Don't listen to the media, size actually matters.

As a Canadian, very tempted to apologize for nothing.

LMAO, that is FUNNY

 

[MidnightRivian]

Thanks A2Z EV. I’ve always had a good experience and have even reached out to technical support couple times and they always stood behind their product.

I just called to test technical support for a question I had regarding Typhoon Pro and v4 cabinets.

Tech support was North American based phone support and resolved my issues within 7 minutes.

I’ll continue to spend my hard earned money at TeslaTap, Rivian/Tesla, Lectron and A2Z.

I trust the quality of products and customer support from these vendors.

I personally like to keep a back-up adapter with me at all times so my A2Z adapter sits alongside my Tesla/Rivian adapter. I tend to flip flop between the 2 every other session.

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