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All love, no hard feelings.

Don't listen to the media, size actually matters. As a Canadian, very tempted to apologize for nothing.

Time to clarify things a bit here. The customer made a purchase on the 21st of June. It was delivered the 26th of June-return policy starts here. The customer asked on the 10th of July a return because the adapter was bigger than expected (15th day of the return window...), to which we...

Once a claim is submitted for the recall. unless your claim is denied and you receive an email stating it was denied, there is nothing you need to do. We won't forget anyone, we are doing our best to clear the shipments as soon as possible. Thank you.

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NHTSA authorized us to do so.

Hi there, We are approving requests one by one and ensuring customers actually have an adapter, we noticed a lot of cheating - some customers already sold their adapters and are claiming the V2 while uploading AI/photoshopped pictures and even pictures with non-A2Z adapters, we have counted...

Hi there, Since the email has been sent to thousands of people at the same time, system errors can occur, make sure to check your spam. The undeliverable emails have been taken care of. If nothing, please reach out to us by email : [email protected] Thank you.

All adapters qualify, but people who sold their adapter and don't have it anymore don't qualify as they don't have the adapter anymore. The new buyers can reach out to us with the previous owner information (order number, full name and such - we are flexible). We have tons of email to answer...

Hi, Make sure the adapter is fully inserted and ensure the bottom lock is slid towards the NACS connector, it will only charge in the locking position. If you are not sure and would like to be guided through video, please send us an email : [email protected] Thank you.

Hi there, Could you please send us an email with your phone number attached in it - we would like to understand your situation. [email protected] Thank you.

Thank you for your feedback, it is important for us to hear from customers. That said, we have transmitted your feedback to the team and will improve accordingly. We are sorry you did not like the A2Z adapter, we can assure you that it is made of the highest materials and up to the highest...

Hi there, 1 month ago orders are all shipped, please send us an email or a PM with your order number, we will look into it. Thank you.

Lead time is now about 1 week and half to two weeks. We are clearing orders up until the 1st of June by the end of the week, maybe sooner. Thank you.

Hi there, For new orders it currently takes 7-10 business days. This week, we are now shipping orders from the 23rd to 1st of June. Next week 2nd of June to the 9th of June. Thank you.

Hey! Thank you for trusting us. The adapter should not be in cause for the derating, during our most recent tests, we did expose the adapter to 500amps continuously for 1 hour and surface+internal temperature were within range of Supercharger's DC pin temperature limits - most importantly with...

Hi people! It now takes around 10 business days or less to receive an adapter if ordered today. Next week, we will ship more adapters than any other week to clear most of the backlog. Please, place the order on the website and send us a private message, we’ll ensure it leaves and arrives in...

SMH. A2K? You rebranded our whole company with a single email. ?