Clearing service backlog and other SC visit notes

[mikehmb]

I dropped off my truck today to get the powered tonneau fix and a couple of squeaks fixed.

They are bringing in folks from corporate tech labs to help accelerate clearing out service center backlog. According to Kevin (a rotating corp tech) @ the SSF SC, the plan is deliberate and effective, significantly accelerating the service process.

So, there is hope - I’ve also been frustrated by the speed of getting a non-critical appointment, but that appears to be changing.

A few notes on the visit:

- They will be changing my tire SW config from 21 to 20” for free. Perhaps this is due to my truck being in for other issues, but still - a nice surprise.
- They pulled the parts for my PTC fix! When I get my truck back, I will be taking open/close/open/close/open/close videos. Maybe I’ll sit on it while closing, like a kid on a luggage conveyor.
- If you have hood flutter, they will address it. Apparently those in the 4-6000 VIN range were the most problematic. But mine exhibits the behavior and they will fix it. (VIN is 12000 range)
- I thought I had wind noise, but I am driving a loaner that is way, way louder than my truck, so I think I have a solid build and need to stop complaining. The loaner is a Launch Edition and early VIN.
- They are ramping up S deliveries like crazy. The lot must have been 95% R1S. It was nuts.

Lastly - the loaner I have is on 2023.6.x (I do not know why it’s so far behind). The difference in functionality and maturity cannot be overstated. 2023.42, and I presume .46, are vastly superior. This includes suspension - I much prefer the newer SW builds over the old versions.

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[Prime]

Trucks going in next week in SoCal, hope its a similar story with fixes and efficiency.. I also have the hood flutter among other things to fix a bit higher VIN than you.

 

[Count Orlok]

Expanding RAN would help too as the Rivian service tech currently under The Count's R1S had to wait in line to charge in Madison in order to make it out to the boonies.

He did comply with The Count's request to park his green R1T with flashing yellow lights a few blocks away in front of the guy's house who owns a qlon mobile.

 

[DuoRivians]

The Porsche NA CEO whose now VP at Rivian might be pushing some great changes

 

[Dark-Fx]

Lastly - the loaner I have is on 2023.6.x (

Do a launch in sport+lowest and compare between it and yours

 

[mikehmb]

Do a launch in sport+lowest and compare between it and yours

Last time I did that in my truck, I was dizzy for a week. (admittedly I was recovering from a gnarly Covid bout)

 

[Electrified Outdoors]

Interesting. Are they doing this only in CA or is this nationwide? Both my T and my S are going in this month for service.

Getting vehicles serviced in a timely manner is critical to their success.

 

[Kdblondie]

I dropped off my truck today to get the powered tonneau fix and a couple of squeaks fixed.

They are bringing in folks from corporate tech labs to help accelerate clearing out service center backlog. According to Kevin (a rotating corp tech) @ the SSF SC, the plan is deliberate and effective, significantly accelerating the service process.

So, there is hope - I’ve also been frustrated by the speed of getting a non-critical appointment, but that appears to be changing.

A few notes on the visit:

- They will be changing my tire SW config from 21 to 20” for free. Perhaps this is due to my truck being in for other issues, but still - a nice surprise.
- They pulled the parts for my PTC fix! When I get my truck back, I will be taking open/close/open/close/open/close videos. Maybe I’ll sit on it while closing, like a kid on a luggage conveyor.
- If you have hood flutter, they will address it. Apparently those in the 4-6000 VIN range were the most problematic. But mine exhibits the behavior and they will fix it. (VIN is 12000 range)
- I thought I had wind noise, but I am driving a loaner that is way, way louder than my truck, so I think I have a solid build and need to stop complaining. The loaner is a Launch Edition and early VIN.
- They are ramping up S deliveries like crazy. The lot must have been 95% R1S. It was nuts.

Lastly - the loaner I have is on 2023.6.x (I do not know why it’s so far behind). The difference in functionality and maturity cannot be overstated. 2023.42, and I presume .46, are vastly superior. This includes suspension - I much prefer the newer SW builds over the old versions.

Good to hear as that is also my SC.
I have a ticket in for my liftgate on my R1S not opening. My appointment is for February and I put the request in 3 weeks ago!

 

[Mathme]

Two things to fix in Serviceland from my perspective: 1) shorter appointment wait times; and 2) begin working on the truck on the day of the appointment (there's way too many stories of trucks sitting about for a week not even being touched).

 

[Tim-in-CA]

Two things to fix in Serviceland from my perspective: 1) shorter appointment wait times; and 2) begin working on the truck on the day of the appointment (there's way too many stories of trucks sitting about for a week not even being touched).

Yup. Last visit, my truck sat there for 2 weeks before they even started looking at it. I would have been perfectly ok with an option to have a day or two notice to drop off the vehicle when they were ready to start working . A big waste of $$$ on rental car costs for Rivian.

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