Chunk
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- Thread starter
- #1
I went to look at different colors in the configurator (R1S LE white/forest edge/22") and went by the rules I was told by customer care (excellent folks there!) that as long as I don't change the package or hit save that I wouldn't lose my launch edition configuration. Well, that wasn't *entirely* accurate. I switched to the R1T (still on the fence) and next thing you know it says "launch edition full". Full stop. Holy s&^t. Call customer care and they confirm that they don't see any configuration for me currently. I never hit save, I never selected a different package. The very helpful rep says that she sees my configuration confirmation previously though and will pass my case up the ladder. I'm hoping my earlier configuration will be restored otherwise my 4 year old who asks to watch Rivian videos on YouTube after school each day is gonna have my hide....
I was cautious. I followed the rules as I understood them. I never hit save or changed a package.....as of now I've lost my Launch Edition package and I'm really disappointed. Partly in myself but partly with Rivian for having this wonky system. How about "are you sure?" confirmation....this configurator is absolutely NOT consumer proof.
So tread lightly, fellow adventurers.
I hope Rivian does the right thing and restore my configuration and Launch Edition reservation.
I was cautious. I followed the rules as I understood them. I never hit save or changed a package.....as of now I've lost my Launch Edition package and I'm really disappointed. Partly in myself but partly with Rivian for having this wonky system. How about "are you sure?" confirmation....this configurator is absolutely NOT consumer proof.
So tread lightly, fellow adventurers.
I hope Rivian does the right thing and restore my configuration and Launch Edition reservation.
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