BeanEW
Well-Known Member
- First Name
- Eugene
- Joined
- Nov 16, 2020
- Threads
- 18
- Messages
- 395
- Reaction score
- 480
- Location
- SF California
- Vehicles
- R1S
- Occupation
- Retired
- Thread starter
- #1
Went to a car wash with a conveyor belt today. The worker there put my R1S in the car wash mode, put the drive mode in N, left the key fob inside the car, and buckle the seatbelt (with no-one sitting in it).
Guess what, the car locked itself when it came out on the other side. The door could not be opened by pressing the divot and pull. My key card could not open the door. The app said my car was "In Use" and did not present the unlock or any functions. So the car got stuck at the exiting end. It needed about six people to push a 7k lbs car out of the way, maybe 20 feet, and sat in the middle of the parking lot where people dry and vacuum cars.
I got on the phone with Rivian support and I explained the situation. He walked me thru a few things but didn't help. He then talked to his support team, no luck. He then tried remote unlocking my car, no luck. The car thought someone was inside the car and preventing all other accesses to unlock the door.
Finally, Rivian dispatched a Pop-a-lock service. The guy put a couple of the hand-squeezed pillow on the window gap; pumped until he had a gap to stick a metal stick inside and press-opened the window. A worker there then reached in for the key fob... then since the key fob is out, it could unlock the door.
I asked the worker why they buckle the seatbelt and he said that is a standard procedure when using car wash mode; I was just thinking maybe Tesla requires that and I told him he shouldn't do it with a Rivian because it thinks someone is inside. I spent a good hour and half there; thanks to the Pop-a-lock that showed up within 10 min., I could be there much longer.
From now on... I'm going to hand wash my own car.... ONLY.
Guess what, the car locked itself when it came out on the other side. The door could not be opened by pressing the divot and pull. My key card could not open the door. The app said my car was "In Use" and did not present the unlock or any functions. So the car got stuck at the exiting end. It needed about six people to push a 7k lbs car out of the way, maybe 20 feet, and sat in the middle of the parking lot where people dry and vacuum cars.
I got on the phone with Rivian support and I explained the situation. He walked me thru a few things but didn't help. He then talked to his support team, no luck. He then tried remote unlocking my car, no luck. The car thought someone was inside the car and preventing all other accesses to unlock the door.
Finally, Rivian dispatched a Pop-a-lock service. The guy put a couple of the hand-squeezed pillow on the window gap; pumped until he had a gap to stick a metal stick inside and press-opened the window. A worker there then reached in for the key fob... then since the key fob is out, it could unlock the door.
I asked the worker why they buckle the seatbelt and he said that is a standard procedure when using car wash mode; I was just thinking maybe Tesla requires that and I told him he shouldn't do it with a Rivian because it thinks someone is inside. I spent a good hour and half there; thanks to the Pop-a-lock that showed up within 10 min., I could be there much longer.
From now on... I'm going to hand wash my own car.... ONLY.
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