No more return policy on newly purchased Rivians. Only mandated warranty exceptions.

[MrMusAddict]

https://rivian.com/support/article/does-rivian-have-a-vehicle-return-policy

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[Osyras]

That will vary state to state and country to country as there are laws that will supersede their in-house policies.

 

[Mark_AZR1T]

That will vary state to state and country to country as there are laws that will supersede their in-house policies.

I'm not sure this is fully accurate. There are no Federal laws that mandate a no questions return on a new car purchase, only lemon laws. State laws have cooling off periods, but that won't apply on a new car you have taken possession of and want to return it because you don't want it. Maybe someone knows a state law that allows you to return a new vehicle you have taken possession of, "no questions asked"?

Rivian had a 1000 miles, 7 day return policy, no questions, asked. Eliminating this is a bad-look for those of us who have been around for a while.

 

[R1Tom]

Makes me wonder how many came back....sadly I suspect enough it warrants the change from a financial perspective.

 

[Mark_AZR1T]

Makes me wonder how many came back....sadly I suspect enough it warrants the change from a financial perspective.

Exactly!

 

[Dark-Fx]

Rivian had a 1000 miles, 7 day return policy, no questions, asked. Eliminating this is a bad-look for those of us who have been around for a while.

Really only an issue for people who make bad decisions, whether it's failing to inspect your new vehicle adequately or ignoring obvious issues out of excitement. Lemon law should protect anyone else.

And really, Rivian has been pretty good about fixing obvious flaws that exist at delivery.

 

[jjswan33]

Makes me wonder how many came back....sadly I suspect enough it warrants the change from a financial perspective.

Or perhaps there was some small amount of people that were abusing the policy.

For most that financed a truck or traded a vehicle in unwinding all of that would be a pain anyway. Then there are those that were leasing, already not eligible per the old policy. Lastly you have the cash buyers.

This just isn't surprising to me, no one else is offering a return policy. It only makes sense if you are an untested auto maker, I guess they did the calculus and felt they didn't need to offer this anymore. I guess folks just need to inspect thing thoroughly at pickup, they can no longer lean on the return policy.

 

[COdogman]

I don’t think this is a big deal.

I knew before I showed up on delivery day that I was not going to use the 7 day return policy unless there was something extremely concerning found during my very brief Inspection. I knew anything I found upon closer look at home would go through the warranty process.

I bet many others are doing the same.

 

[MidnightRivian]

Correct me if I’m wrong. Didn’t Tesla make the same move at some point?

 

[SANZC02]

I understand it in the beginning because you could not get a test drive unless you were able to get into one of the traveling drive shows they had. Now with more service centers and hubs out there people can get test drives, that should eliminate the need to do a return.

I think it is a good move and as mentioned above the logistics of undoing a sale has lots of challenges that I’m sure was not very smooth for anyone who took advantage of the process.

 

[R1Tom]

Or perhaps there was some small amount of people that were abusing the policy.

For most that financed a truck or traded a vehicle in unwinding all of that would be a pain anyway. Then there are those that were leasing, already not eligible per the old policy. Lastly you have the cash buyers.

This just isn't surprising to me, no one else is offering a return policy. It only makes sense if you are an untested auto maker, I guess they did the calculus and felt they didn't need to offer this anymore. I guess folks just need to inspect thing thoroughly at pickup, they can no longer lean on the return policy.

I don't know how it works now but I paid for mine a week before I saw it. Without the ability to return it, I think even if one does a thorough inspection at delivery, I don't think you can undo the purchase anyway. Just time to take it and hope to work things out with the service side of the business.

 

[R1Tom]

Or perhaps there was some small amount of people that were abusing the policy.

For most that financed a truck or traded a vehicle in unwinding all of that would be a pain anyway. Then there are those that were leasing, already not eligible per the old policy. Lastly you have the cash buyers.

This just isn't surprising to me, no one else is offering a return policy. It only makes sense if you are an untested auto maker, I guess they did the calculus and felt they didn't need to offer this anymore. I guess folks just need to inspect thing thoroughly at pickup, they can no longer lean on the return policy.

Could be abuse. Not sure how many people want to go thru paying for a vehicle just to change mind at delivery. But who knows. Hopefully this change of policy doesn't cost them too many sales.

 

[Ralph]

My understanding is that sales are no longer facilitated by guides but by staff at Service Centers.

I'd not be bothered with the policy change if I could should up and pick a vehicle from the lot.

Being a couple hundred miles away from the nearest SC I'd like the choice of how many overtly observable defects I get to deal with. I suspec there are others in this situation who might find it difficult to freely recommend to friends and family in the same situation.

 

[savethemanual]

I wouldn't doubt many were returned because of a bad financial decision made by the new owner, and it sunk in quick

 

[Rivdog]

The policy made sense when it was extremely difficult, if not impossible, to actually do a demo drive. Remember the days when very few people had shop access and there were minimal service centers? Many early adopters had to buy their vehicle sight unseen without ever test driving one. That’s not the case anymore, so the policy change seems fine to me.

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