I think you'll find this level of vigilance is not necessary over time. But you do you.
I've noticed the last few months that the coating on the driver door handle of my 2023 R1T was starting to look bad...like REALLY bad. Bubbling and peeling like old paint bad.
I submitted a ticket and brought it into the El Segundo service center where they told me that it was going to be $950 to fix and they expected me to pay it out of pocket because it was regular "wear and tear" from touching it with sunscreen. I contested it and they still closed my ticket after telling me they would "run it up the chain" and ghosting me.
On what planet is the interior of a 3-year-old $100k "adventure" truck peeling and bubbling from sunscreen "wear and tear"?! It seems like this is a known problem from other forum posts, except the other owners had nicer service centers who actually replaced it under warranty.
Is there anything else I can do?
The Rivian rep even had the nerve to suggest I just not wear sunscreen in my car even though we live in SoCal and I've had skin cancer
I'm sorry to hear about your sour experience with your R1 and finding yourself on the hook for repairs. There are well-known issues with the R1 lineup, as most of us expected from a first/second vehicle that has only been making them this decade; I just had to order two new 12V batteries last night, which are a known issue with Rivians. Overall, I feel lucky to find my R1T waiting in my driveway every day, even after accounting for early-gen vehicle issues.I've noticed the last few months that the coating on the driver door handle of my 2023 R1T was starting to look bad...like REALLY bad. Bubbling and peeling like old paint bad.
I submitted a ticket and brought it into the El Segundo service center where they told me that it was going to be $950 to fix and they expected me to pay it out of pocket because it was regular "wear and tear" from touching it with sunscreen. I contested it and they still closed my ticket after telling me they would "run it up the chain" and ghosting me.
On what planet is the interior of a 3-year-old $100k "adventure" truck peeling and bubbling from sunscreen "wear and tear"?! It seems like this is a known problem from other forum posts, except the other owners had nicer service centers who actually replaced it under warranty.
Is there anything else I can do?
The Rivian rep even had the nerve to suggest I just not wear sunscreen in my car even though we live in SoCal and I've had skin cancer
And it (molecular acid) pretty much did IIRC....
Sorry it happened to you!
I'm genuinely curious if you usually use the zinc based mineral sunscreens or the chemical sunscreens (avobenzone, oxybenzone, or octisalate)? I generally use the mineral ones, and they stain the interior like crazy, but I have not seen the breakdown like this. I've definitely seen this happen with bug spray to almost anything plastic.I've noticed the last few months that the coating on the driver door handle of my 2023 R1T was starting to look bad...like REALLY bad. Bubbling and peeling like old paint bad.
I submitted a ticket and brought it into the El Segundo service center where they told me that it was going to be $950 to fix and they expected me to pay it out of pocket because it was regular "wear and tear" from touching it with sunscreen. I contested it and they still closed my ticket after telling me they would "run it up the chain" and ghosting me.
On what planet is the interior of a 3-year-old $100k "adventure" truck peeling and bubbling from sunscreen "wear and tear"?! It seems like this is a known problem from other forum posts, except the other owners had nicer service centers who actually replaced it under warranty.
Is there anything else I can do?
The Rivian rep even had the nerve to suggest I just not wear sunscreen in my car even though we live in SoCal and I've had skin cancer
If mine was caused by sunscreen, we typically use Supergoop (not sure what's in it; my kids like it and my wife buys it). It's also possible mine would have been caused by secondary contact from insect repellent, though; it looks like I first noticed the peeling about a month after our camping trip.
Of course, if I age a steak, does it become a vegetable? Why would the length of time between death and use be relevant.
For all you people dog piling on me about my the state of my car, I DID clean it before taking it in and I do get it professionally cleaned regularly. I just snapped a candid photo when I made the ticket because as far as I know you don't have to get your car detailed before taking it in for servicing.
Are you sure the detailer who cleaned your car didn't use something they shouldn't have on it? According to my detailer, some of the cleaners out there are harmful to vegan leather.
There is absolutely nothing wrong with the synthetic leather surfaces. Rubberized soft-touch coatings have been prone to this kind of deterioration since they were first introduced. These coatings are used to create a softer, more premium feel than standard hard or injection-molded plastic, but durability isn't their primary purpose. They're actually quite delicate and can break down over time due to factors like heat, humidity, skin oils, and cleaning products.
I don't personally think this is a warranty issue. I would agree that a chemical that you used caused damage and that's not necessarily something that someone else should have to pay for. No one likes to fork our hundreds because of something we weren't aware of so I would probably be upset, as you are, but eventually I would chalk it up as a mistake that I learned from. Putting that aside I would like to comment on the sunscreen you use.
I've noticed the last few months that the coating on the driver door handle of my 2023 R1T was starting to look bad...like REALLY bad. Bubbling and peeling like old paint bad.
I submitted a ticket and brought it into the El Segundo service center where they told me that it was going to be $950 to fix and they expected me to pay it out of pocket because it was regular "wear and tear" from touching it with sunscreen. I contested it and they still closed my ticket after telling me they would "run it up the chain" and ghosting me.
On what planet is the interior of a 3-year-old $100k "adventure" truck peeling and bubbling from sunscreen "wear and tear"?! It seems like this is a known problem from other forum posts, except the other owners had nicer service centers who actually replaced it under warranty.
Is there anything else I can do?
The Rivian rep even had the nerve to suggest I just not wear sunscreen in my car even though we live in SoCal and I've had skin cancer
