Rivian Care now extended to 6 states as of 6/2 -- CO/GA/IL/NY/OR/TX

[NY_Rob]

Does Rivian Care have a detailed list of exactly what they include in their warranty?

I was recently looking at 3rd party extended warranty offerings for my Jeep and one prominent company offered three plans, and I'm going to round off the numbers here.. one plan said "2,500 items covered", the next plan said "5,00 items covered" then the top plan said "9,000 items covered". Each plan then had a condensed list of the items it covered.

Does Rivian Care offer plan details like that?

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[TollKeeper]

Signed up as interested. I am at 28k miles, and have 7 months left of my 3/36.

 

[zefram47]

Signed up as interested. I am at 28k miles, and have 7 months left of my 3/36.

All the R1s are currently covered by 4yr/50k comprehensive except that Gen1 Quad which was 5yr/60k. The battery/motor/inverter warranty varies depending on the drive configuration, but ranges from 8yr/120k (Dual Standard) to 8yr/175k (Gen1 Quad).

https://rivian.com/support/article/what-is-the-warranty-coverage-on-a-new-rivian

 

[TollKeeper]

All the R1s are currently covered by 4yr/50k comprehensive except that Gen1 Quad which was 5yr/60k. The battery/motor/inverter warranty varies depending on the drive configuration, but ranges from 8yr/120k (Dual Standard) to 8yr/175k (Gen1 Quad).

https://rivian.com/support/article/what-is-the-warranty-coverage-on-a-new-rivian

I have a Gen 1 Quad... So its basically the same bumper to bumper for 5/60?

Edit: Google is my friend LOL...

Well this might change me getting rid of it.... I mean I have an order in for a R2. But I have serious doubts it will fill my needs.

My R1 is paid for, and warranty is good for another 2.5 years. So......

 

[OpalescentIceytea]

I talked to Rivian customer service a couple of months back about getting Care coverage since I'm here in Texas. Customer service informed me that at this time, Care is only available for original vehicle owners. Bummer.

 

[maba2366]

I pulled the actual XCare contract text, and you are close to correct. the "trap" is slightly different.

The Aggregate (lifetime) Limit is actually locked to the value of the car the day you buy the policy, meaning that total pool of money doesn't shrink. For example, if you buy the warranty when your car's trade value is $62,000, you get a fixed $62k lifetime bucket. It completely ignores what you paid for it at the time of purchase or the original MSRP.

However, Section V calls out that for a single Breakdown, the payout is capped at the car's Actual Cash Value immediately prior to the breakdown.

So you are 100% correct: if that car eventually depreciates down, for example, to $11,000 in year 8 or 9, and you suddenly need a $16,000 battery replacement, XCare will cap that single claim payout at the $11,000 market value. You'd be on the hook for the $5,000 balance, even though you technically have plenty of room left in your lifetime aggregate pool.

That high lifetime pool is really only there to protect you from year over year failures ...like if you d need a $xk screen replacement, a $xk suspension fix, and a $xk onboard charger repair.

The contract will happily pay out for all of those separate events over time because your lifetime pool is fixed. But the second a single catastrophic component like the battery costs more than the market value of the entire car, they treat it like a totaled vehicle and cap the payout.

Great call-out the single-claim vs. depreciation math equation. I'm less concerned about the battery as I am the suspension and other electronics. I haven't bought the Xcare warranty yet, and may as my comprehensive warranty expires in 2 years from now. I would love cost detail on the Rivian Care plan if it comes to my state.

Looks like you pulled that in 2023. I pulled one the other day and the language has changed. It now states:
"Our Aggregate Limit of Liability for all pending and paid claims for XCARE EV Coverage shall not exceed the J.D. Power Clean Trade-In Value of the Vehicle at the time of Breakdown (without consideration of or deduction for the cost of repairs associated with the Breakdown)."

This is very shady on their part to pull this, after they have gotten so much praise on forums. Most people probably have no idea that the policies they are purchasing are so much inferior to the ones people are reviewing.

 

[narmstrong79]

Looks like you pulled that in 2023. I pulled one the other day and the language has changed. It now states:
"Our Aggregate Limit of Liability for all pending and paid claims for XCARE EV Coverage shall not exceed the J.D. Power Clean Trade-In Value of the Vehicle at the time of Breakdown (without consideration of or deduction for the cost of repairs associated with the Breakdown)."

This is very shady on their part to pull this, after they have gotten so much praise on forums. Most people probably have no idea that the policies they are purchasing are so much inferior to the ones people are reviewing.

Thanks - The one I linked to was the one that i was able to find on the site today.

If that is the new language in their current contracts, it completely changes the math and makes the policy drastically inferior

Under that new clause, both your single claim limit and your total lifetime aggregate pool float downward with depreciation.

Using my same math example .....this change is for an owner: If you buy the policy today when your car has a $62,000 trade-in value, you might assume you have a $62,000 safety net. But if you hold the car until year 8 or 9, and the J.D. Power trade-in value drops to $11,000, your total lifetime cap for all pending and paid claims instantly shrinks to $11,000.

If you need a $16,000 battery replacement at that point, XCare's contract explicitly states they will not pay a penny over that $11,000 market value—and doing so entirely fulfills and terminates your contract.

You are completely right to call this out. It is incredibly deceptive for them to lean on legacy forum praise when they have quietly rewritten the fine print to strip away long-term catastrophic coverage, especially since the document I pulled i stumbled on while doing my own research. I got my doc here

and

 

[maba2366]

Thanks - The one I linked to was the one that i was able to find on the site today.

If that is the new language in their current contracts, it completely changes the math and makes the policy drastically inferior

Under that new clause, both your single claim limit and your total lifetime aggregate pool float downward with depreciation.

Using my same math example .....this change is for an owner: If you buy the policy today when your car has a $62,000 trade-in value, you might assume you have a $62,000 safety net. But if you hold the car until year 8 or 9, and the J.D. Power trade-in value drops to $11,000, your total lifetime cap for all pending and paid claims instantly shrinks to $11,000.

If you need a $16,000 battery replacement at that point, XCare's contract explicitly states they will not pay a penny over that $11,000 market value—and doing so entirely fulfills and terminates your contract.

You are completely right to call this out. It is incredibly deceptive for them to lean on legacy forum praise when they have quietly rewritten the fine print to strip away long-term catastrophic coverage, especially since the document I pulled i stumbled on while doing my own research. I

That is what it generated when I entered my information for a quote on my Tesla and it is the contract presented for review before making payment . I deleted my personal information from the document before posting. I have a Fldelity warranty on our BMW and it has the same language as the contract you posted which I have no issue with.

 

[s4wrxttcs]

I wonder how particular Rivian is that you have a primary residence in one of the states listed?

I have a house in Oregon, but its my secondary residence.

When I get the R2 I could see moving the R1T to that residence, but the R1T has the advantage that it's excluded from the WA State RTA fee. So I'm not too motivated to do that.

 

[CrazyOne]

I’m in Texas and picked up an R1S about two months ago. When signing the paperwork, I had the option to buy the Rivian care, but I really couldn’t understand what the coverage included.

I skipped it, assuming I would be able to extend it later if needed. Ooops

Do you recall the price?

I asked the service rep a few days back at SC and he said that lot of people are asking about it and they may do it soon. Nothing for now though. Idk how much information he has.

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