Help. Rivian shuts down all parts support for Canada? Gear Shop down? How do I buy a Wall Charger?

[CptMorgan]

From Rivian Customer support chat:
“Sadly, Gear Shop is not available in Canada and you will not be able to purchase a wall charger via Gear Shop. The only alternative would be to purchase on site in one of our Hubs or Service Centers.”

There is a service centre 10 mins from me, but no phone number or contact info. And it’s in a locked building

From Rivian:
“I get that, but we don't have any contact information for Service centers.“ “The best option would be to go there personally if you can. “ “8-6”

So, I can’t buy anything for a Rivian online, over the phone or by email. I can't even get a quote?!?! Not even buy a t-shirt?

Seriously, it is 2024, and I can only get a part in person?!?!

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[emoore]

From Rivian Customer support chat:
“Sadly, Gear Shop is not available in Canada and you will not be able to purchase a wall charger via Gear Shop. The only alternative would be to purchase on site in one of our Hubs or Service Centers.”

There is a service centre 10 mins from me, but no phone number or contact info. And it’s in a locked building

From Rivian:
“I get that, but we don't have any contact information for Service centers.“ “The best option would be to go there personally if you can. “ “8-6”

So, I can’t buy anything for a Rivian online, over the phone or by email. I can't even get a quote?!?! Not even buy a t-shirt?

Seriously, it is 2023, and I can only get a part in person?!?!

Buy a different wall charger? There are tons of them out there, nothing special about the Rivian wall charger.

 

[CptMorgan]

After a call with local Rivian support, it turns out you can't buy a Rivian charger outside of initial contact anyway. Next stop: Costco.

Still, I can't believe there is no longer any online parts or accessory support in Canada. There is not even a website or catalogue to see what's available anymore.

Sounds like they just opened a local retail space on the other side of the city too, but no phone number, email or online access? In-person walk-in visits only?

It is strange a Tech EV company that makes the coolest trucks on the planet would go back 40 years to walk-in service only. Even the post office has online shopping.

 

[Dark-Fx]

Seriously, it is 2023

?

Anyway,

Rivian probably doesn't want to deal with the complexities of importing individual products for customers.

 

[Riviot]

Seriously, it is 2023, and I can only get a part in person?!?!

 

[Riviot]

After a call with local Rivian support, it turns out you can't buy a Rivian charger outside of initial contact anyway. Next stop: Costco.

Incorrect

 

[Glembi2]

You do not need the bells and whistles of fancy chargers. Your Rivian can schedule when it charges.

plus, you can future proof your house by getting a charger that can handle J1772 and NACS. Like this:
https://www.amazon.com/dp/B0CNJH667...f93[axid|4100372f-74fa-4d8e-8b2a-c22ee9106922

 

[aAlpine]

Rivian hates Canada.

Don't bother with the Rivian charger anyway, get a Tesla Universal one. It's better and more futureproof.

 

[André]

No gear shop in Canada after they started selling trucks here more than a year and a half is troublesome. Unfortunately, that shows that Canada is far under the pile of priorities to address. At least you are only 10 minutes away from a SC ! Imagine the pain for people living 3 hours from it.

 

[SANZC02]

Check out the Emporia charger on Amazon, good value and works great with Rivian.

Not sure about the Canadian price, 399 in US, plug in or hardwire up to 48 amps.

 

[crashmtb]

Incorrect

Not in Canada.

@CptMorgan have a look at grizzl-e chargers.

 

[GRC]

Check out the Emporia charger on Amazon, good value and works great with Rivian.

Not sure about the Canadian price, 399 in US, plug in or hardwire up to 48 amps.

I can second Emporia...been using it in Canada with my r1s for 2+ months and no issues

 

[Carscott]

So is this a sign of a failing company? I’m struggling with actually going through with my order.

 

[Riviot]

Not in Canada.

@CptMorgan have a look at grizzl-e chargers.

The statement was

After a call with local Rivian support, it turns out you can't buy a Rivian charger outside of initial contact anyway.

You may not be able to buy them in Canada, but you Can buy them outside of "initial contact."

 

[MidnightRivian]

Just buy one from A2Z who is in Quebec and has free shipping or get a Tesla Universal if you want to be able to futureproof a little or combine the A2Z Stellar Tesla to J-1772 adapter with an OEM Tesla Charger.

Feel free to use the forum discount code “RIV” to save $$$ on A2Z EV website.


EMPORIA EV CHARGER WHITE | ENERGY STAR | UL LISTED | 48 AMP | 24' CABLE

Grizzl-E | Smart

Autel MaxiCharger AC Elite Home 50A EV Charger

Tesla Wall Connector | 48A | OEM + A2Z Stellar Tesla to J-1772 Adapter

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