Software Update 2023.42.0 is out (⚠️ UPDATE: OTA fix rolling out today 11/15/23)

[ohseedee]

I had my model 3 for 4 years before the Rivian and I was shocked at just how reliable the thing was. I really never had any issues with the thing. I WISH I could say the same for my Rivian. I LOVE the truck...when it's working right. I'm very likely going to sell mine after this incident, but I have no idea what else I'd get. There's nothing that excites me like this thing does, but I can't live with how unreliable it's been and how inconvenient the service center location is. I never wanted to go back to Tesla, but a Model Y may just not be a bad option

I absolutely love my truck. I'd say it's my #1 non-living thing in my life. There are issues that existed since pickup, but I've ignored them all as it's absolutely an amazing machine. I have an R1S reservation to replace my wife's car with the plan to be a 100% Rivan household. However, I'm having a real hard time justifying that after this week. My love for my truck remains. It's not my truck's fault this happened and I'm going to keep it for years and years with zero love lost. However, I can't say I'm in love with the Rivan as a company. They lost my trust this week. At this point I'm more upset about the lack of communication than the original error.

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[DuoRivians]

Says it’ll be an OTA fix for most people:

“Owners who are affected, again around 3% of the fleet according to Rivian, should see an update on their phone app and should initiate the process from there. For those few who don’t use an app with their Rivian, they must call the Rivian service line to initiate the update from there.”

 

[LevelHeaded]

as early at 9:30am PT

Huh?

 

[JoulesVerne]

Yeah they could do way better with communications, like replying to inquiries with a poop emoji.

 

[Tr4ckD4ys]

I absolutely love my truck. I'd say it's my #1 non-living thing in my life. There are issues that existed since pickup, but I've ignored them all as it's absolutely an amazing machine. I have an R1S reservation to replace my wife's car with the plan to be a 100% Rivan household. However, I'm having a real hard time justifying that after this week. My love for my truck remains. It's not my truck's fault this happened and I'm going to keep it for years and years with zero love lost. However, I can't say I'm in love with the Rivan as a company. They lost my trust this week. At this point I'm more upset about the lack of communication than the original error.

I agree. Your relationship with the materialistic is odd at best and cringe at the least.

Just kidding… somewhat… Whether or not this is a new low point for you with Rivian, it makes Rivian and your truck ever so slightly better than before once it is resolved.

 

[Dark-Fx]

Meanwhile those of us still stuck on .38 will have to continue waiting

 

[LevelHeaded]

Was the article pulled? Link doesn't work and I don't see it on the homepage.

Also:

 

[DuoRivians]

Was the article pulled? Link doesn't work and I don't see it on the homepage.

Also:

The article was pulled but it will be available again soon

 

[cjones1130]

https://electrek.co/2023/11/15/rivian-fixes-infotainment-software-bug-via-ota-around-3-affected/

 

[izgoy]

I had a single update on my ID4 in a 2 year period. That update bricked it for about 6 weeks.

OTA update in the U.S.?

 

[LevelHeaded]

The article was pulled but it will be available again soon

 

[Belem]

Edit: Just got this email -

---

Hi Jonathan,

As the leader of our software organization, I want to update you on our progress with the infotainment issue. Our team now has a solution in place, and we plan to roll it out later today.

How will Rivian resolve it?
You’ll receive an over-the-air update (2023.42.02) which will restore full functionality to your vehicle’s infotainment system. It will also include the vehicle improvements planned as part of our latest software release.

What do I need to do?
We recommend enabling push notifications on your Rivian app. You’ll be prompted through the app to update your vehicle software once it’s available.

If you experience any issues updating your vehicle software through your phone, please reach out to Rivian Service Support at 1‑855‑748‑4265.

Personal note
Our number one priority is getting this resolved for owners. For those who’d like more background on what happened, we inadvertently distributed an incorrect software build to around 3% of Rivian owners. Within 90 minutes of launching, we had identified this infotainment issue and paused the roll out to further vehicles. From there, our team was able to rapidly design the remote fix you’ll receive later today.

We’re committed to building great products and your experience matters tremendously to us, so we’re using this moment to deeply evaluate our process and quality checks to prevent this from happening again.

Thanks again for your patience and we’ll send an update once the fix is deployed.

Wassym Bensaid
Senior Vice President, Software Development

 

[Stevetom84]

OTA update in the U.S.?

No I had to take it into service for the update. It was bricked there and took about 6 weeks to get back. Even then, there were things that they had to go back in and update (like 2nd key no longer worked). I think I saw where US ID.4s will be getting their first OTA update soon.

 

[Dirty_B]

Meanwhile those of us still stuck on .38 will have to continue waiting

Consider yourself lucky....

 

[Dark-Fx]

Consider yourself lucky....

I haven't driven my Rivian since this update was rolled out. solidarity, brother.

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