Had call with Rivian Guide, delay on Ocean Coast interior

[Revo]

One more complaint about all the different answers everyone is getting from CS and guides. This is pissing even me off, and I've generally had a lot of patience for this type of stuff. If non-BM interiors are delayed, tell everyone and give us all an opportunity to switch based on order date, not based on your sorted order of production that assumed there would be no delays for us non-BM selectors.

Frustrating to see Rivian bungling this as well. The right thing to do is very easy to identify - just revert back to order date/location and contact people in order, regardless of what interior they had selected.

It is a 2018 order date so to me it looks like they are working through the dates from early on to later.
Seems fair to me?...
Don't get me wrong I would like the white interior but would switch to Black Mountain ? if It speeds up my delivery by 6 months.
Just my thoughts.

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[bsaik]

Cool, and any good manager would have fired you for that unprofessional conduct.

Agree - That's been exactly my experience managing products that have call centers filled with over 2000 phone reps. Gotta let go of the negative people. Lots of good people out there to represent your company!

 

[moosehead]

I could be talked into limestone though….

Roger that.

 

[Inkedsphynx]

It is a 2018 order date so to me it looks like they are working through the dates from early on to later.
Seems fair to me?...
Don't get me wrong I would like the white interior but would switch to Black Mountain ? if It speeds up my delivery by 6 months.
Just my thoughts.

I've seen people with delivery windows later than me and order dates later than me get contacted about switching to BM as reported on these forums. And I'm near the service center that has probably delivered more R1s than any other. So no, they are not going in order.

 

[Revo]

I've seen people with delivery windows later than me and order dates later than me get contacted about switching to BM as reported on these forums. And I'm near the service center that has probably delivered more R1s than any other. So no, they are not going in order.

I did not know that ? thanks for sharing.

 

[Inkedsphynx]

It seems to me that their order of contact is based on their proposed production schedule. Not every OC order has a pre-order date before mine, for example, but thus far only OC interiors are getting contacted about swapping to BM.

 

[AllInev]

Does this mean a reservation from 2021 has a chance of “jumping the line” to take delivery this year if we choose BM interior?!?

That's probably true unless we all "jump" together by changing to Black Mountain at the same time. ?‍

 

[AdamsFan1983]

No one should be rude or harsh to CS reps. Having said that I don’t think it’s unreasonable to expect them to be helpful and Rivian needs to equip them to do that better.

If you ask the orange apron guy at Home Depot where to find plungers, how happy are you going to be when he says “we’re super excited to get you into your new plunger! I have no information that tells me that plungers are not in this store. Stay adventurous!!” ?

Fair and point taken, but let me fix the comparison for you.

IF I were to ask the orange apron guy at Home Depot abou twhere to find the back ordered plungers that wont be in for 2 years, how happy are you going to be when he says "they're backordered for 2 years, I have no new information that tells me when the plungers will be back in the store."

I'm not going to stomp my feet and talk about the poor communication and and come back in an hour to ask a different orange apron guy to see if I get a slightly different answer and then pour over the minutia of their different responses in an internet forum. ...it is what it is. you know what the answers are before talking to css. Leave them alone. If you legit have something that you think they can assist with, by all means.

 

[Inkedsphynx]

Fair and point taken, but let me fix the comparison for you.

IF I were to ask the orange apron guy at Home Depot abou twhere to find the back ordered plungers that wont be in for 2 years, how happy are you going to be when he says "they're backordered for 2 years, I have no new information that tells me when the plungers will be back in the store."

I'm not going to stomp my feet and talk about the poor communication and and come back in an hour to ask a different orange apron guy to see if I get a slightly different answer and then pour over the minutia of their different responses in an internet forum. ...it is what it is. you know what the answers are before talking to css. Leave them alone. If you legit have something that you think they can assist with, by all means.

In your analogy, it only works if I've put down a deposit on this plunger and been waiting for several years, and then find out that the plungers are available in a different color but not mine and people that pre-ordered a color that isn't available and isn't mine after me are getting contacted asking if they want to change colors while I get ignored. In your analogy I would go to management and complain about the backorder and the lack of available information about when the product will be available again. I'd complain about getting passed over for others that ordered past me. I'd complain about the same things I complained about to Rivian CS.

Can you enlighten me how I am supposed to contact Rivian management? Using your analogy, the issue is that the apron-guy is the ONLY person to talk to, and that's a corporate decision, so as a consumer my choice is swallow my complaints and voice nothing, or voice them to the apron-guy.

You may be content with being silent. I am not.

 

[AdamsFan1983]

In your analogy, it only works if I've put down a deposit on this plunger and been waiting for several years, and then find out that the plungers are available in a different color but not mine and people that pre-ordered a color that isn't available and isn't mine after me are getting contacted asking if they want to change colors while I get ignored. In your analogy I would go to management and complain about the backorder and the lack of available information about when the product will be available again. I'd complain about getting passed over for others that ordered past me. I'd complain about the same things I complained about to Rivian CS.

Can you enlighten me how I am supposed to contact Rivian management? Using your analogy, the issue is that the apron-guy is the ONLY person to talk to, and that's a corporate decision, so as a consumer my choice is swallow my complaints and voice nothing, or voice them to the apron-guy.

You may be content with being silent. I am not.

I think people that recognize my avatar on this forum can attest that I am, most definately, not silent. As a reminder, you did not put a down a deposit on your vehicle. You placed $1,000 fully refundable deposit on a pre-order for a vehicle which "You are under no obligation to purchase a Vehicle from Rivian, and Rivian is under no obligation to supply you with a Vehicle."

If you want to reach management send them an email requesting escalation to css management, or put forth an ounce of effort and find out who to address your comments to on linkdin and send them certified mail (which requires a signature). Alternatively, send RJ's office an email (as I did, following the pricing fiasco).

Ultimately, you can choose to collect your $1,000 and be on your way if you dislike how you've been treated by Rivian.

 

[Hexijen]

He also said no OC interiors had been delivered... is there a ship off Long Beach waiting to off load?

There are always ships waiting in long beach to unload, but i can confirm that there are 7 sitting around right now

 

[sevengroove]

Using your analogy, the issue is that the apron-guy is the ONLY person to talk to, and that's a corporate decision, so as a consumer my choice is swallow my complaints and voice nothing, or voice them to the apron-guy.

To continue this analogy: the only thing that's being sold in the store are plungers. For plungers that are in stock and going to customers, they've got "blue-apron" guides dealing with those. What the hell else is orange apron guy doing anyway that he's being pulled away from? And @AdamsFan1983 I'm glad you were able to email RJ and get a response, but that's not the most readily available avenue for customer service we've been given.

I don't understand the backlash against someone who respectfully reached out to CS, laid out very clearly that they are lodging a complaint (and not unreasonably expecting CS to have all the answers), asked them to forward to management, and then ended the chat. Could this have been an email? Sure, but they chose chat instead. So what?

Anyway, I know we all just want our damn ocean coast plungers already ...

 

[whyasky]

Has someone checked if the plunger is going to be effective on the drain hole in the spare tire space in the bed? Specifically, what happens if you drop a chip in there during the tailgate and then it gets soggy from melting ice and it gums up the drain? Should I contact CS or does someone on this forum already have this answered?

Speaking of which, where's that fun thread about all the things we know about the R1T and R1S and things we don't? Would be a serious exercise in nostalgia to go through that history with all the deets we have available to us now that forum members have R1Ts! I'm guessing the R1S list is unchanged from December of last year. Boo. Rivian, give us more R1S content!!!

Now back to your regularly scheduled programming on Ocean Coast delays...

 

[Kmann1994]

Can you enlighten me how I am supposed to contact Rivian management?

You just don't.

 

[Rhidan]

I've seen people with delivery windows later than me and order dates later than me get contacted about switching to BM as reported on these forums. And I'm near the service center that has probably delivered more R1s than any other. So no, they are not going in order.

September 2020 is an extremely late LE preorder. Are those people being contacted people who reserved before you? No real reason it should go by delivery window instead or pre-order date.

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