500-800 miles from Service Center......from those with Rivian experience....how risky will this be?

[ndmiller]

The manufacturing process is the same no matter the plant as they all follow Toyota/Lexus blueprint; they're running identical lines in Alabama as they are in Japan. They are notorious for that - no deviations between plants. That's why both plants had the same issue and why they recalled all of the 2022-2024 LX600 and 2024 GX550 models, even though those are made in Japan and not Alabama like the Tundra's are. They sell way more Tundra's then LX600 and GX550, that's the only reason why there are more recalled Tundra engines on a pure numbers basis.

To make matters worse, just 2 weeks ago they added even more Tundra's to the recall that were manufactured after the supposed fix was implemented:

https://www.nhtsa.gov/?nhtsaId=26V320000

Unfortunately I think more are coming for Lexus too. It seems they still haven't fixed it.

Trust me I'm not trying to convince you not to buy a GX550; I'm a Lexus enthusiast myself. Just sharing that even the infamous Toyota/Lexus is having some really bad problems lately. Quality is in the toilet everywhere these days as sad as that is. We're keeping my wife's GX460 as long as we can as it has the bulletproof V8 in it. The 2022 and 2023 GX460's are selling for damn near the MSRP they were sold at 3 years ago! Crazy times.

I wish you nothing but the best! As I said before, still a big Lexus fan myself.

Exactly why we didn't trade in my wife's GX460 for a GX550. Years of engine recalls from multiple vehicles says "Stay Away".

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[zakool21]

At 500+ miles I would never. It was bad enough thinking of the prospect of the service center being 40 miles away, but now they've opened one <10 miles from me and I'm much more comfortable with the idea of ownership.

 

[mferring]

I watch these videos and I get a bit worried:

Me too......These videos are one of the reasons why I posted this questions.....

 

[lefkonj]

This is an absurdly outlandish and downright embarrassing take. Expecting a machine to work properly and with the features it was presented to you with during purchase should be neither unreasonable nor unexpected. If anything we, as a consumer group, should be moving the OTHER direction on this scale, and expect a company to release a complete product for sale and not "patch it after release" or "fix it in service".....Both of which are exact quotes I've had from Rivian personnel regarding problems I've had. This is, quite honestly, unacceptable and it's poor takes like this that let manufacturers think that it is.

I run a company that builds custom industrial process equipment. If I ever heard one of my customers say something along these lines I would consider our company a colossal failure on that project. It's just unacceptable.

I build data centers for customers and I can tell you this is the industry period. Bugs, features coming s00n, problems etc etc. Software quality is just something industry has removed period. While I hate it that is our reality and it isn't going to change. I respect your perspective but there are plenty of rivian owners who haven't experienced it the way you have, and plenty of people who have. I am only saying if you are expecting to buy a vehicle with zero problems get a bike, not an e-bike a BIKE. anything with a chip it that has software which was assembled by humans will have problems, period.

 

[2kwik4u]

I build data centers for customers and I can tell you this is the industry period. Bugs, features coming s00n, problems etc etc. Software quality is just something industry has removed period. While I hate it that is our reality and it isn't going to change. I respect your perspective but there are plenty of rivian owners who haven't experienced it the way you have, and plenty of people who have. I am only saying if you are expecting to buy a vehicle with zero problems get a bike, not an e-bike a BIKE. anything with a chip it that has software which was assembled by humans will have problems, period.

Still hard disagree here.

My truck has been in the shop every 45 days on average for the entirety of the 21 months it's been in my possession. Of those 16 or so visits, 2 have been for software, of those 2, one was because the service tech didn't follow procedure. The rest has been hardware related issues. The quality issues aren't the software. It's not bugs, or missing features, or any of that crap, it's a poorly built vehicle with marginal quality components. Suspension, body work, poorly controlled vents, electrical contactors, all physical devices that shouldn't have been an issue. I've found 4 rattles doing my own diagnostics that were simply bolts that weren't tightened down. The stories of reduced rattles from swapping from a welded subframe to a cast one are huge indicators that even the hardware was treated as "we'll fix it in service, or rev the design after launch".

Like this attachment bolt for the A/C compressor. It "jingled" when the compressor was on full blast in the summer, or after DC fast charging on road trips. This isn't a poorly released software version, this simple lack of attention to detail during assembly, and poor QC checks. A quick check that the bolts were tight and had a match mark on them would have saved a service visit (where the techs' 'couldn't find the issue'), and a pissed off customer that had to fix it himself.

https://photos.app.goo.gl/qF2F6ePpgUcnxGy37

At this level of vehicle, this kind of thing should embarrass the hell out of Rivian; and quite frankly, give new owners pause on if they want to deal with this 10hrs from a service center.

How pissed would you be if one of your crew left a bolt like this on a pump for a cooling tower in your data center?

 

[Jeremy3292]

I build data centers for customers

 

[NY_Rob]

Sometimes you have to roll the hard six

 

[harkco]

NO way I would do it. I'm on a first name basis with my service advisor.

 

[TJM]

I received a phone call from a Rivian service rep to arrange mobile service to replace the 12V battery. It was proactive service provided free. The appointment was scheduled within two weeks of the call. The Rivian mobile technician (Eric) showed up as scheduled and completed the service within the hour. This was the third mobile service call - one to check on a potential recall problem (checked out, no problem); the second was to replace the defective holster for the torch (flashlight) in the driver's door - free repair and replacement, under warranty. 2024 R1S

 

[mferring]

I received a phone call from a Rivian service rep to arrange mobile service to replace the 12V battery. It was proactive service provided free. The appointment was scheduled within two weeks of the call. The Rivian mobile technician (Eric) showed up as scheduled and completed the service within the hour. This was the third mobile service call - one to check on a potential recall problem (checked out, no problem); the second was to replace the defective holster for the torch (flashlight) in the driver's door - free repair and replacement, under warranty. 2024 R1S

Well that is pretty encouraging Tom from a fellow New Mexican......May I assume from the tone of your comment that you are fairly satisfied with your Rivian in NM including any of the service required?

Part of our deal is that my wife and I are about 70. We keep cars for 10 yrs plus. I can't imagine us being big drivers in our 80's although we are very active now. So to a certain extent, we would like to have the EV adventure while we still can. Since we will have 3 vehicles, we can live with some outages on the R2, especially if it ends with a service call and not a trip to Phoenix or Houston.

Thanks for your perspective.

 

[RivAW]

They do also have mobile service that can perform many fixes.

They are not sending mobile service 500+ miles for any issues.....

 

[Leesonw]

The gentleman lives in Cloudcroft, NM, 200 miles from Albuquerque where there is a mobile service. see

 

[TJM]

Well that is pretty encouraging Tom from a fellow New Mexican......May I assume from the tone of your comment that you are fairly satisfied with your Rivian in NM including any of the service required?

Part of our deal is that my wife and I are about 70. We keep cars for 10 yrs plus. I can't imagine us being big drivers in our 80's although we are very active now. So to a certain extent, we would like to have the EV adventure while we still can. Since we will have 3 vehicles, we can live with some outages on the R2, especially if it ends with a service call and not a trip to Phoenix or Houston.

Thanks for your perspective.

It was four years from our order date to the day we were able to pick up our R1S at the Denver Service Center. Traded in my 2000 E-350 hi-top diesel van with some 330k+ miles.

The capabilities of the R1S eliminate worries of virtually any driving challenges. Even though my age of nearly 80 will not include mega off roading but a trip down to the bottom of the Grand Canyon is in our plans. I got tangled up in traffic on I-25 south of Raton. Was able to drive down a steep shoulder and cross over to a frontage road and get to a nearby entrance ramp, by passing the accident. Best, your Rivian will keep getting smarter, safer and more fun as the days, weeks and months pass.

 

[Ralph]

I don't think so. The Houston rep said that they have customers from Lousiana.

Quite a few places in LA within 200 miles of Houston, right?

 

[mkhuffman]

It was four years from our order date to the day we were able to pick up our R1S at the Denver Service Center. Traded in my 2000 E-350 hi-top diesel van with some 330k+ miles.

The capabilities of the R1S eliminate worries of virtually any driving challenges. Even though my age of nearly 80 will not include mega off roading but a trip down to the bottom of the Grand Canyon is in our plans. I got tangled up in traffic on I-25 south of Raton. Was able to drive down a steep shoulder and cross over to a frontage road and get to a nearby entrance ramp, by passing the accident.
...

That doesn't sound legal.

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