Stop Sale on all Canadian R1 Deliveries due to Software Issue

kvenom · Feb 7, 2024

CRITICAL RIVIAN NOTICE - Hi Jim, Guide Lead Jake here, and I'm afraid I have some most unfortunate news this evening. At just 7pmEST, our head office sent us an urgent notice that a software related issue has been identified for all Canadian vehicles that makes them currently undeliverable, and we’re forced to cancel all of tomorrow the 7th delivery appointments.

An official notice from HQ is coming on this, called a Service Hold.. but I'm reaching out now via SMS to notify as soon as possible.

Please await further advisement as we’ll get this to you as soon as we have it, but as of now my leadership has instructed me to cancel all delivery appointments with no rescheduled date able to be determined at this time.. so you’ll see this email.

From the facebook group, hopefully resolved quickly.

GRC · Feb 7, 2024

Interesting...wondering what would be the unique 'Canadian requirement' that makes the vehicle not fit for sale...and for those that have already picked up; have y'all received any communication around this?

CanaDave · Feb 7, 2024

GRC said:
Interesting...wondering what would be the unique 'Canadian requirement' that makes the vehicle not fit for sale...and for those that have already picked up; have y'all received any communication around this?

I haven’t received anything yet. They are probably scrambling to get a communication out. That being said, I have a service appointment scheduled for Monday morning and plan to inquire at that time. I will pass on any news if a communication hasn’t been sent out to the masses before then.

Oldsmobile_Mike · Feb 7, 2024

Somebody forgot to convert to metric?

GRC · Feb 7, 2024

daytime running lights?

mkg3 · Feb 7, 2024

Sounds definitely some regulation compliance issue. Nothing to do with the vehicle drivability or safety.

Most likely there will be a SW patch/update to address the issue.

kyunam · Feb 7, 2024

either 1 mile = 1.6 km or Alexa not used to Canadian's `Eh` or ouest est nord sud

COdogman · Feb 7, 2024

I hope they get it figured out quickly!

Hillbilly · Feb 7, 2024

Frunk needs reengineering to fit a keg of Molson?

NineElectrics · Feb 7, 2024

Rivian software is a strange brew, eh?

djsider2 · Feb 7, 2024

Software team delivering again

Zoidz · Feb 7, 2024

Could be something as simple as "The Odometer must be readily visible upon entering the vehicle"

Tango45 · Feb 7, 2024

It doesn't apologize enough.

Carscott · Feb 7, 2024

This doesn’t make a lot of sense. They already serviced British Columbia which last I checked was in Canada. Jim your a pre order sale right? I’d be curious if they need your vehicle for someone paying 150K? Would help a critical Q1 result.

Tim-in-CA · Feb 7, 2024

Maybe additional moose testing is required? Suck for our Canadian friends

Stop Sale on all Canadian R1 Deliveries due to Software Issue

kvenom

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GRC

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CanaDave

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Oldsmobile_Mike

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GRC

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mkg3

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kyunam

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COdogman

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Hillbilly

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NineElectrics

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Carscott

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Tim-in-CA

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