Rivian Service Center Debacle

[moosetags]

Is there any new information out there about possible future Rivian Service Centers? We are located in one of the severe Rivian service deserts. We are more than 300 miles from the nearest Rivian Service Center. This also puts us outside of any mobile service areas.

Rivian has now been delivering vehicles to customers for two years. It's about time that they expand their service capabilities to more pats of the country.

Brian

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[sherold]

https://rivian.com/experience/service#map

 

[Oldsmobile_Mike]

https://rivian.com/experience/service#map

Map seems outdated. Still lists Gaithersburg, MD as "in the works" for example, but it's been open for months.

 

[moosetags]

Thank you for the information. Still nothing between Jacksonville and Houston.

Brian

 

[crashmtb]

What debacle has occurred?

 

[240vPlug]

Map seems outdated. Still lists Gaithersburg, MD as "in the works" for example, but it's been open for months.

Wow! Yeah, will be a year in July! Unfortunately it has to make financial sense for them at this point. They're also have to be qualified techs in the area able to perform.

The other issue is the backlog at the service centers and it seems to be worse in some locations than others. This is clearly a challenge for them. And one that they will have to address before R2 launches.

 

[moosetags]

The debacle is that Rivian cannot cover huge areas of the country, but they continue to pack more and more service centers in and near big cities. Even the newer RAN units are seeming to find their way into big cities.

Brian

 

[ironpig]

Los Angeles is in desperate need of more service centers, but Rivian is only focused on "experience centers" here at the moment.

 

[moosetags]

Los Angeles is in desperate need of more service centers, but Rivian is only focused on "experience centers" here at the moment.

Yes, that's just what Rivian needs right now. They can focus on "experience centers" so that they can sell more vehicles that they are not capable of servicing.

Brian

 

[jjswan33]

Yes, that's just what Rivian needs right now. They can focus on "experience centers" so that they can sell more vehicles that they are not capable of servicing.

Brian

Honestly they need to do both

I don't know how many folks have Rivian's that are hours from a service center. I know 6 months ago it was people bitching they wouldn't deliver them vehicles because they lived to far away. I am sure building and staffing service centers is very expensive so while they do need to expand they can't be reckless.

 

[moosetags]

There is no recklessness in expanding service capabilities..

Brian

 

[Killer95Stang]

Los Angeles is in desperate need of more service centers, but Rivian is only focused on "experience centers" here at the moment.

Los Angeles is 469 sq miles.. a pretty big place. I work there, but live in LA County... including El Segundo.. I have 3 service centers within 45 miles of me. What they need is one to service the valley, since it it so far from LAX. West LA is kind of cost prohibitive, since real estate is crazy there.

 

[mabowden]

Los Angeles is 469 sq miles.. a pretty big place. I work there, but live in LA County... including El Segundo.. I have 3 service centers within 45 miles of me. What they need is one to service the valley, since it it so far from LAX. West LA is kind of cost prohibitive, since real estate is crazy there.

Honestly it doesn't matter where they put it. Probably not a good idea to put them too close together. They need more service out here ASAP. Plenty of folks reporting six month wait lead times, only to get to the SC and be told they can't begin working on your car for 10 days. But wait, they'll pay for a rental for the ten days but not contact you ahead of time to simply schedule it to come in the day before they can start service. $500-700 in rental fees or 1 simple call?

 

[ironpig]

Los Angeles is 469 sq miles.. a pretty big place. I work there, but live in LA County... including El Segundo.. I have 3 service centers within 45 miles of me. What they need is one to service the valley, since it it so far from LAX. West LA is kind of cost prohibitive, since real estate is crazy there.

El Segundo is a pain even for the few people who live near it. Putting the main service center next to LAX and on a lot with very limited parking? Who could have predicted that would be a problem.....

Somewhere in the east valley or on the east side would relieve so much pressure from the El Segundo location and offer a solution that doesn't involve sitting in airport traffic for no reason.

Burbank, Glendale, Pasadena - there are lots of places that are serviced by multiple freeways and offer a good service radius for people living in both the valley and on the other side of the hills.

 

[Killer95Stang]

El Segundo is a pain even for the few people who live near it. Putting the main service center next to LAX and on a lot with very limited parking? Who could have predicted that would be a problem.....

Somewhere in the east valley or on the east side would relieve so much pressure from the El Segundo location and offer a solution that doesn't involve sitting in airport traffic for no reason.

Burbank, Glendale, Pasadena - there are lots of places that are serviced by multiple freeways and offer a good service radius for people living in both the valley and on the other side of the hills.

I agree with you... anywhere near LAX is stupid. Costa Mesa is also in the same boat... small location, with limited parking and a huge coverage area. Eastvale is nice. In a non heavily populated area, plenty of parking, huge service bay area. Unfortunately, getting enough service techs to fill it up is an issue. Also, Eastvale has the biggest service area of the three right now. It covers all of San Bernardino, from the edge of LA County to the Arizona border.

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