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Problem with Tesla Universal Wall Connector

ebellinder2

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The man already has two chargers installed and they should work as described and advertised.

I would call Tesla support and have them troubleshoot with you on the phone.
I have had to speak with Tesla charging support a couple of times over last 8 years. They have been very knowledgeable and helpful. If the issue is with one of your wall connectors they can ship you a replacement.
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It has been almost a year since I set up my two UWCs, but I did test them in both scenarios of the Rivian starting first or second. I don't remember experiencing what you did when testing. I am only on a 50A circuit though and both of my WCs are universal.
 

303TP

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Update: I have factory reset and re-comissioned the UWC and the G3 WC. UWC is set as Leader; G3 WC is set as Follower. Both are set for compatibliy with all vehicles. Both were commissioned for a 60A circuit and the Group Power Share is set for 48A max group current.

All systems go on the Tesla One app.

And yet... 7 red lights if the Rivian is charging first and then the MY is plugged in.

I also tried plugging the Rivian into the G3 WC (with an adapter) and it commences charging without issue. As soon as I plug the MY into the UWC, the exact same behavior but now on the G3 WC, 7 red lights. Whichever Rivian fails whichever WC it is connected to.

This is after a fresh commisioning of both my WCs. I'm very confident this is a Rivian issue but I need to get another EV in here to test.
 
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Lester Green

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Update: I have factory reset and re-comissioned the UWC and the G3 WC. UWC is set as Leader; G3 WC is set as Follower. Both are set for compatibliy with all vehicles. Both were commissioned for a 60A circuit and the Group Power Share is set for 48A max group current.

All systems go on the Tesla One app.

And yet... 7 red lights if the Rivian is charging first and then the MY is plugged in.

I also tried plugging the Rivian into the G3 WC (with an adapter) and it commences charging without issue. As soon as I plug the MY into the UWC, the exact same behavior but now on the G3 WC, 7 red lights. Whichever Rivian fails whichever WC it is connected to.

This is after a fresh commisioning of both my WCs. I'm very confident this is a Rivian issue but I need to get another EV in here to test.
Thanks for the detailed troubleshooting. I will be returning from vacation soon. I also opened a service request with Rivian. Did anyone else do that? The person I spoke with said he would put in a feature request.
 

SANZC02

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Update: I have factory reset and re-comissioned the UWC and the G3 WC. UWC is set as Leader; G3 WC is set as Follower. Both are set for compatibliy with all vehicles. Both were commissioned for a 60A circuit and the Group Power Share is set for 48A max group current.

All systems go on the Tesla One app.

And yet... 7 red lights if the Rivian is charging first and then the MY is plugged in.

I also tried plugging the Rivian into the G3 WC (with an adapter) and it commences charging without issue. As soon as I plug the MY into the UWC, the exact same behavior but now on the G3 WC, 7 red lights. Whichever Rivian fails whichever WC it is connected to.

This is after a fresh commisioning of both my WCs. I'm very confident this is a Rivian issue but I need to get another EV in here to test.
To eliminate it as a Rivian issue rather than a J1772 or adapter issue, try another J1772 vehicle or a different adapter. Would also be curious if 2 non-Teslas work or not. It is possible that the pairing software is not able to reduce the charge rate on the J1772 connector once started and will not start the second vehicle. Does the Rivian also fail to start if the Tesla is started first?

I know some J1772 adapters can be finicky. I just replaced my Lectron with an A2Z as the Lectron was hit or miss and rarely worked the first time I plugged it in.
 

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303TP

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Thanks for the detailed troubleshooting. I will be returning from vacation soon. I also opened a service request with Rivian. Did anyone else do that? The person I spoke with said he would put in a feature request.
I also put in a Rivian service request. The initial tier that called me to discuss was not knowledable about EV charging and kept telling me that if my Rivian works on other chargers then it's not a Rivian problem. They also offered to put in a "feature request" for future vehicles. I don't think that's a useful resolution for an issue that needs to be fixed for all current Rivians (I suspect). The agent said they would have a higher tier with more charging knowledge call me back. I unfortunately missed their call... still waiting for a second call back!
 

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To eliminate it as a Rivian issue rather than a J1772 or adapter issue, try another J1772 vehicle or a different adapter. Would also be curious if 2 non-Teslas work or not. It is possible that the pairing software is not able to reduce the charge rate on the J1772 connector once started and will not start the second vehicle. Does the Rivian also fail to start if the Tesla is started first?

I know some J1772 adapters can be finicky. I just replaced my Lectron with an A2Z as the Lectron was hit or miss and rarely worked the first time I plugged it in.

@SANZC02 good suggestions! I'm recruiting my EV friends to come by when they can to see if I can reproduce the fault without my Rivian in the loop.

I have tested the reverse connection as you suggest. If the Tesla MY connects/starts charging FIRST and the Rivian connects/starts charging SECOND, everything works flawlessly. The MY cuts its current draw from 48A to 24A and the UWC provides a 24A connection to the Rivian.

I can reproduce this fault 100% of the time. I'm tring to get Rivian Mobile Service out here to witness and collect data as I suspect all Rivians need a software fix, but reference my previous post, Rivian has not yet agreed there is anything to see.

Need to find a friend IRL with a Rivian to come test!
 
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303TP

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Update: I have now tested with a non-Rivian non-Tesla (Chevy Volt) connected to the UWC. Connected first and commenced charging at about 7.6 KW. I then connected the Tesla MY to the G3 WC. The MY commenced charging at a load shared 24A. The Chevy continued charging at a reduced current from the UWC with no issue.

This result supports previous conclusions that the Rivian on-board charger is at fault.
 
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Lester Green

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This is great stuff. I don’t have access to non-Tesla vehicles. I recommend contacting Rivian and open a service/feature request.
 

PaythePiper

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@SANZC02 good suggestions! I'm recruiting my EV friends to come by when they can to see if I can reproduce the fault without my Rivian in the loop.

I have tested the reverse connection as you suggest. If the Tesla MY connects/starts charging FIRST and the Rivian connects/starts charging SECOND, everything works flawlessly. The MY cuts its current draw from 48A to 24A and the UWC provides a 24A connection to the Rivian.

I can reproduce this fault 100% of the time. I'm tring to get Rivian Mobile Service out here to witness and collect data as I suspect all Rivians need a software fix, but reference my previous post, Rivian has not yet agreed there is anything to see.

Need to find a friend IRL with a Rivian to come test!
What about when no Tesla or second car is plugged and Rivian still stops charging after about 20-25 min? Like I’ve said in prior posts, I just lower the Rivian to like 32-38 amps and just deal with the slower charges (in the summer)
 

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Lester Green

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What about when no Tesla or second car is plugged and Rivian still stops charging after about 20-25 min? Like I’ve said in prior posts, I just lower the Rivian to like 32-38 amps and just deal with the slower charges (in the summer)
In my limited testing I have not seen that issue. Solo, the Rivian stayed at 48amps for as long as needed. I will continue to test.
 

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Same. No issues with sustained 48A charging on the Rivian, either solo or as long as the Rivian commences charging second.
 

PaythePiper

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In my limited testing I have not seen that issue. Solo, the Rivian stayed at 48amps for as long as needed. I will continue to test.
Granted I’m in AZ and my garage hovers about 100 degrees in the summer
 

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Just another data point - I have a gen3 and a UWC, load sharing 100a (so 48 amp max, drops to 40a each when load-sharing). Commissioned with TeslaOne. Used this setup for 1.5 years with gen1 R1T and a 2023 MY. Never had this issue, though we typically charge on separate cycles (19 kw is - a lot of power 😜).

Recently we replaced the MY with a 2025 R1S. I had a moment when we had simultaneous charging yesterday and everything ran fine. Maybe the drop in amperage wasn't too extreme? both R1's handled the drop in amperage just fine 🤷. Of note - I'm also in the mountains of CO and the temperature typically maxes out (outdoors) around 80 degrees. I think i've seen 90 degrees in the garage (it faces west) once, fairly briefly.
 
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Lester Green

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Thanks for the info. Are you on a 100amp circuit, vs the "standard" 60amp circuit?
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