Problem with RAN!

[crashmtb]

I completely agree with you. There is no way Rivian is using different systems. Heck, I would bet that there is no difference in any of the charging system components.

fhere could be something that changed at the time R1S production started…. and therefore R1T also.

“oh its a known issue with R1S” might not mean it’s exclusively an S issue.

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[VSG]

Yeah, I disagree. Make sure you work the kinks out first in a more controlled environment, and them start stress testing the other variables. Crawl before you walk. I'm sure Rivian doesn't want the bad press of every Volvo not working with their chargers because Volvo didn't test their vehicles with Rivian. It also kind of requires Rivian to open up a testing facility for compatibility like EA and EVGO have.

The problems (assuming the work for the truck) should be ccs "standard" related because each manufacturer seems to implent it a bit differently. It the hardware sucks, it sucks. Which I kind of doubt.

I also suspect this is part of the reason they have been built out the CA network exclusively (other than CA) first. Let's them manage it closer to HQ with more rivian employees.

Just different philosophies to learning and testing.

I agree, different philosophies. I would have expected them to do the above work in-house where they could test the charger design on (potentially) every Rivian coming off the line (and as a side benefit, ensure that L3 charging works on all vehicles being shipped), rather than deploy the chargers before they are rock-solid with Rivians.

But yes, I see this as a "standards" problem, because there is no standard in existence that doesn't have ambiguity. Requirements in the standard can be interpreted in different ways, some requirements can assume unwritten things about other requirements, etc. These are things that are only identified through testing the different implementations of the standard against each other. Once identified, the next version of the standard can fix the ambiguities and make a step towards a more robust system for everyone.

I also suspect this is part of the reason they have been built out the CA network exclusively (other than CA) first. Let's them manage it closer to HQ with more rivian employees.

Absolutely.

 

[Donald Stanfield]

I completely agree with you. There is no way Rivian is using different systems. Heck, I would bet that there is no difference in any of the charging system components.

Yeah I don't think the hardware for charging is any different but the software for the S is different than the T. Probably a bug in the code.

 

[Riviot]

You should try the Mall Crawl Mode on it next time it doesn't work ?

 

[101kgb]

I just got my R1S on Thursday. As I was driving from Salt Lake City to Southern California, I had to make several charging stops at EA stations. Everything went well…until I got to Barstow and a Rivian charger.

I plugged into the first charger and got a vehicle error, charger unavailable message. So, I moved to a second charger, same thing. Then a third, fourth and fifth. All had the same issue.

I called Rivian and they said it it was because of a low state of charge. I was at 8% and service said I needed to be at 15-20% to start level 3 charging. I know this is BS because I moved to a ChargePoint L3 charger and it was fine. I charged to 20% then went back to the Rivian station and still no love. I know the stations worked because there were 2 R1Ts charging at this time.

I am really curious how service couldn’t di more troubleshooting than reboot and use someone else’s charger. That is frustrating. Thank goodness i have an R1T already or the S would be for sale right now.

I can sadly and with much irritation relate. My entire reservation (as in hesitancy) for not getting an EV was the drive from Southern CA to Mammoth. My R1T took the place of my ICE 4WD and I absolutely need snow performance. Anyway my fears were realized 2 weeks ago when taking first trip to Mammoth from Carlsbad. Being paranoid on 1st trip I topped off in Hesperia at Electrify America no problem then headed for the RAN at Inyokern expecting to get some range to hit the next RAN in Bishop. Get to Inyokern all but 1 charger were open so that was cool but...as I progressed to trying 6 different chargers all with same error message you got. Basically saying sorry. Called support did the reset. Nothing. They seemed incredibly perplexed on the call.

Not wanting to add a useless hour on support call that clearly had no idea how to fix it to a 7 hour trip I headed out for another EA charger about 45 miles away. EA charger no problem again and got range to try out Bishop. Tried another 4 chargers of RAN in Bishop all same error also did ANOTHER reboot. Ended up and EA again. So a trip that should have been free crested $100 just one way and wasted a solid 90 minutes of messing around.

On the way home I didn't even bother with RAN. Called support when home and they are useless. Can't do anything at a service center because they don't have any Level 3 chargers. So, I have to roll the dice and take the Rivi to Mammoth again next week and either hope it miraculously works or sit there and gather all kinds of data with time stamps so they can figure out how to make their own software work.

NOT happy and currently looking for gas 4WD again. Happy with Rivian for daily use and short trips under 200 miles but beyond that I'm over the electric long distance "solution". Just wishing I'd have gotten the S and not the T so I could go buy a standard truck. If anyone has an S and interested in some sort of trade for my T (obviously balancing out for cost differences) then hit me up.

 

[kizamybute']

I always tell people, with computers, phones and now cars......if something doesn't work right, FIRST, try rebooting the system. More often than not, it solves whatever issues exist.

In the case of chargers, if that doesn't work, at least for EV America chargers, call them to have them reboot the charger. One of the two generally solves the issues.

Takes a while to get used to with cars, but have to try to always remember that as your FIRST attempt to solve an issue and save yourself the hassle and time of seeking another solution

 

[SteveInBend]

FWIW, I got back late last week from a 1500 mile trip from Bend to Livermore and back via the coast. I stopped at 3 RAN charging stations: Sacramento, Ukiah, and Fortuna with incident (i.e., charged from as low as 12% up to 85%). Driving an R1T.

 

[Marchin_MTB]

I can sadly and with much irritation relate. My entire reservation (as in hesitancy) for not getting an EV was the drive from Southern CA to Mammoth. My R1T took the place of my ICE 4WD and I absolutely need snow performance. Anyway my fears were realized 2 weeks ago when taking first trip to Mammoth from Carlsbad. Being paranoid on 1st trip I topped off in Hesperia at Electrify America no problem then headed for the RAN at Inyokern expecting to get some range to hit the next RAN in Bishop. Get to Inyokern all but 1 charger were open so that was cool but...as I progressed to trying 6 different chargers all with same error message you got. Basically saying sorry. Called support did the reset. Nothing. They seemed incredibly perplexed on the call.

Not wanting to add a useless hour on support call that clearly had no idea how to fix it to a 7 hour trip I headed out for another EA charger about 45 miles away. EA charger no problem again and got range to try out Bishop. Tried another 4 chargers of RAN in Bishop all same error also did ANOTHER reboot. Ended up and EA again. So a trip that should have been free crested $100 just one way and wasted a solid 90 minutes of messing around.

On the way home I didn't even bother with RAN. Called support when home and they are useless. Can't do anything at a service center because they don't have any Level 3 chargers. So, I have to roll the dice and take the Rivi to Mammoth again next week and either hope it miraculously works or sit there and gather all kinds of data with time stamps so they can figure out how to make their own software work.

NOT happy and currently looking for gas 4WD again. Happy with Rivian for daily use and short trips under 200 miles but beyond that I'm over the electric long distance "solution". Just wishing I'd have gotten the S and not the T so I could go buy a standard truck. If anyone has an S and interested in some sort of trade for my T (obviously balancing out for cost differences) then hit me up.

They should absolutely have at least one L3 RAN stall at each service center so that they can troubleshoot issues. And it would grow their network.

 

[Ralph]

When I set up my EVGo account, I needed to call customer service for something (can't recall what). In the context of that call, I mentioned this was my first EV. The rep then wen on to tell me that one of the problems she routinely has is that customers don't understand that fast chargers need to see a vehicle with at least 15% charge or you will get an error".

Over the past 18 months of waiting for the R1T, I've watched all the Out of Spec charging videos and many others. Read almost every post here. And until this thread, I'd never heard that before. And it really didn't make any sense to me, so I just dismissed it as some sort of misunderstanding.

Crazy.......I hope!

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