A2Z Adapter Recall: Typhoon v1 Exchange Program

[Redline]

They will replace with the new pro for free.


Why We're Offering This Exchange
We received feedback from Tesla suggesting alleged concerns regarding the locking mechanism and surface temperature. We provided Tesla with multiple internal and external testings and reports, but a mutual agreement could not be reached. No safety event has been reported whatsoever.

Locking Mechanism : Over time, and after approximately 10,000 cycles of insertion and withdrawal, the retaining force of the locking mechanism on the V1 adapter's NACS inlet may degrade. This degradation could lead to a reduction in the locking force, potentially affecting the secure retention of the NACS connector during use. If the locking mechanism is degraded, the adapter may completely stop working as a safety measure.

High-Amperage Charging :

In conditions where the adapter is used at high amperage (≥500 amps) for extended periods (e.g., one hour or more), the surface temperature of the V1 adapter may rise by approximately 5-10°C over what the standard prescribes. This increase could exceed maximum temperature standards for EV charging equipment, more specifically adapters, potentially leading to a reduction in power or a complete halt in the charging session to maintain safety.

To mitigate the risk of personal injury, users must always ensure the adapter’s locking mechanism is used as intended. The adapter’s surface temperature may get hot if used for sustained periods of use.

We are providing the Typhoon Pro/V2 adapter to address any risks, incorporating a new locking mechanism that is easier to use and better aligned with recent advancements in EV safety standards. This will be provided to you free of charge.

Eligibility Criteria :

This exchange and recall program applies only to customers who meet the following criteria:

- Order Date: The adapter was purchased between November 16, 2023, and June 20, 2024.

- Adapter Version: You own the original Typhoon/V1 adapter with the slider lock.

- Replacement Status: You have not already received the Typhoon Pro/V2 replacement for V1.

- Return Status: You have not initiated a return or resold your V1 adapter.

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[mrodriguez]

I just received an email and was worried it was a phishing attempt.

 

[smunro622]

Nope same boat and Ford recalled their adapters also due to concerns…

https://fordauthority.com/2024/10/ford-ev-tesla-nacs-adapter-issues-limited-to-recent-batch/

 

[Oldsmobile_Mike]

36 minute video? Anyone got the cliffnotes? ?

 

[smunro622]

36 minute video? Anyone got the cliffnotes? ?

Same reason for Rivian and GM adapter recall

 

[Redline]

Why We're Offering This Exchange

We received feedback from Tesla suggesting alleged concerns regarding the locking mechanism and surface temperature. We provided Tesla with multiple internal and external testings and reports, but a mutual agreement could not be reached. No safety event has been reported whatsoever.

Locking Mechanism : Over time, and after approximately 10,000 cycles of insertion and withdrawal, the retaining force of the locking mechanism on the V1 adapter's NACS inlet may degrade. This degradation could lead to a reduction in the locking force, potentially affecting the secure retention of the NACS connector during use. If the locking mechanism is degraded, the adapter may completely stop working as a safety measure.

High-Amperage Charging :

In conditions where the adapter is used at high amperage (≥500 amps) for extended periods (e.g., one hour or more), the surface temperature of the V1 adapter may rise by approximately 5-10°C over what the standard prescribes. This increase could exceed maximum temperature standards for EV charging equipment, more specifically adapters, potentially leading to a reduction in power or a complete halt in the charging session to maintain safety.

To mitigate the risk of personal injury, users must always ensure the adapter’s locking mechanism is used as intended. The adapter’s surface temperature may get hot if used for sustained periods of use.

We are providing the Typhoon Pro/V2 adapter to address any risks, incorporating a new locking mechanism that is easier to use and better aligned with recent advancements in EV safety standards. This will be provided to you free of charge.

 

[UnsungZero_OldTimeAdMan]

Before anyone knee-jerk react to this news... WATCH THE VIDEO. IT'S NOT AS BAD AS IT LOOKS.

TLDR:

• The adapter is not dangerous.
• But because of changing standards—which sounds to be finalized now—the plastic locking pin may wear and provide less locking force after 10,000 uses.
• There is also some dispute over temperature of the adapter if subjected to 500A for 1 hour (which almost never happens with current crop of EVs).
• To remove any doubt, A2Z has decided to go ahead with recall and offer customers an exchange for the Typhoon Pro (which has a metal locking pin).
• A2Z will contact customers via email (not mentioned is how they will deal with those who bought one secondhand).
• NHTSA will announce recall tomorrow (11/8)
• Certification (UL2252?) of the Typhoon Pro is coming soon.

 

[flush]

nice gesture from A2Z, just filed for my replacement.

 

[shrink]

Return Status: You have not initiated a return or resold your V1 adapter.

I bought a V1 adapter from someone who had 2 delivered. Looks like I'm not eligible for a replacement. If this is a safety concern and recall of sorts, why wouldn't all adapters qualify?

 

[andisimose]

Return Status: You have not initiated a return or resold your V1 adapter.

I bought a V1 adapter from someone who had 2 delivered. Looks like I'm not eligible for a replacement. If this is a safety concern and recall of sorts, why wouldn't all adapters qualify?

I would just reach out to them. The way I read that if I sold my adapter I can’t get a replacement. But you bought one and they have no idea how to tell you about the recall, so email and see what they say. Worst they could do is say no.

 

[UnsungZero_OldTimeAdMan]

Return Status: You have not initiated a return or resold your V1 adapter.

I bought a V1 adapter from someone who had 2 delivered. Looks like I'm not eligible for a replacement. If this is a safety concern and recall of sorts, why wouldn't all adapters qualify?

See outline above. It is NOT a safety concern. Your Rivian will never charge at 500A for an hour. The locking pin will not be a concern until you approach or surpass 10,000 use cycles. Contact A2Z since you acquired yours secondhand. Then, share here what you find out—so others like you know.

 

[MidnightRivian]

Return Status: You have not initiated a return or resold your V1 adapter.

I bought a V1 adapter from someone who had 2 delivered. Looks like I'm not eligible for a replacement. If this is a safety concern and recall of sorts, why wouldn't all adapters qualify?

Good to see A2Z doing the right thing and replacing the original Typhoon with Typhoon Pro for customers.

Try to call or email them to find out what they can do for you in your case.

- Email : [email protected]
- Technical Support : 1-844-229-3873

Edit: Thanks to @Aardvark for sharing the adapter voluntary exchange program link - A2Z Exchange

 

[@n!m@l!@]

nice gesture from A2Z, just filed for my replacement.

Is there a number to call or a link to do this?

 

[Aardvark]

Just submitted my exchange request. A2Z made the process very simple.

 

[Aardvark]

Here's the link: A2Z Exchange

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