Early adopters who gave up on Rivian, RJ hopes you give Rivian another try

[rogersmj]

Funny....

" The company has changed. “Service lead times can't be measured in weeks or tens of days, it needs to be a couple of days at most, and so a lot of work over the last four years has been to take service lead times that in some of our really popular markets were 20, 30,40 days, in some cases down to two or three days,” the CEO said. "

Hilarious...I just scheduled a service appointment yesterday and the soonest available date was 6 weeks out.

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[Dave Cundiff]

Hilarious...I just scheduled a service appointment yesterday and the soonest available date was 6 weeks out.

Portland (Oregon) is the same for routine appointments. What keeps me calm is the knowledge that if it involved safety or potential stranding, they would get me in much more quickly.

Best wishes!

 

[NinjaWrap]

particularly with the Cybertruck

Cybertruck is the first Tesla that I think warrants any criticism of reliability. The number of people who have had voluntary buybacks or lemon law buybacks is pretty high and the PCS issue (which I’m experiencing now) seems to be very widespread. I wouldn’t be surprised if every Cybertruck from at least the first two years is affected eventually.

 

[NY_Rob]

Hilarious...I just scheduled a service appointment yesterday and the soonest available date was 6 weeks out.

Yeah, I think someone's intercepting any negative news before it reaches RJ as he seems to genuinely believe what he's saying (which is totally unrealistic just like when he says "body shop repairs are high because mom and pop shops don't know what their doing and driving up costs").

 

[Ralph]

Good luck with that RJ, just hoping isn't going to bring them back. Maybe offer some exclusive discounts to existing or previous owners to entice them.

Me personally I'm not a fan of the hostility against diy or 3rd party repairs so I'm out unless that changes.

The hostility you reference is indeed a much larger problem than Rivian and RJ acknowledge. Purchasers of the R2 will be even less accepting. And in context of not enough service centers? Out of touch and could even be suicidal.

In contrast, the brand loyalty that Toyota enjoys with the Tacoma (for example) is built on decades of encouraging small vendors to customize - in effect letting them build what the company cannot or will not.. They do not go after small vendors using the logo on products. At least they did not when I was a member of that community. And *anyone* can buy access to the repair and parts manuals for short money.

RJ apparently wants to have a "speed shop" as part of the experience. You don't do that by excluding the very people that can make that a real success.

My understanding is that even Tesla (!) offers parts at reasonable prices these days. Is that true?

 

[NY_Rob]

My understanding is that even Tesla (!) offers parts at reasonable prices these days. Is that true?

Right on both counts!
Link: https://parts.tesla.com/en-US/landingpage

 

[Rivian R2D2]

Yes very sad for the Cybertruck two fold.

First the double in release price.

And second if it isn’t broken, don’t fix it.

Made it worse. Owners are still paying for those two Gigapress they didnt even use for long.

“It’s going to be awesome!”

 

[beatle]

Hilarious...I just scheduled a service appointment yesterday and the soonest available date was 6 weeks out.

It took them 8 weeks to get me back in after they broke my auto wipers when replacing my windshield back in February. Not a safety or drivability issue for sure, but they didn't seem all that concerned about righting their wrong either. The Uber credits they issued also expired the day before my truck was ready, so when I went to go out there to pick it up, they were gone. Since this was a Saturday, nobody responded to my messages and I just had to get a ride out there. They never bothered to follow up on my message.

 

[kurtlikevonnegut]

It has the 109 kwh "large" pack

The large pack is 135kwh, so either someone shorted you a few cells or you don't actually have the "large" pack.

 

[Donald Stanfield]

The large pack is 135kwh, so either someone shorted you a few cells or you don't actually have the "large" pack.

Or they have the Gen 2 large pack.

 

[carsly]

The large pack is 135kwh, so either someone shorted you a few cells or you don't actually have the "large" pack.

Gen 2 Large pack was downsized to 109 kwh

 

[MountainBikeDude]

Everyone has a different Rivian experience, so I'll preface this by saying in spite of component repairs, Rivian service is hands down the most pain free from a customer standpoint vs traditional dealerships

Having an R1T has been a wild ride.
- Best vehicle I've ever owned.
- Most I've seen a service centre in my life.

Truly a marvel, and I love it, but 2 things need to be re-engineered to improve longevity. Dampers, and half shafts. On the R1 these have been cause for the majority of my service visits, or replaced while in during a regular service interval.

R2's super power is likely to be it's simple suspension, while still offering that Rivian secret sauce. If I have a leaky damper on an R2, the vehicle isn't going to care, or even notice. Just like any other vehicle. Aftermarket suspension? 100% it'll come thanks to the more generic setup. I have a large group of friends that all bought Rav4's, they like them, but each one loves the idea of a Rivian, and I think as R2 starts to become more visible, those Rav4 owners are going to start giving R2 a serious look.

However in saying the above, what's likely to hurt mass market adoption of the R2 in the near term, is Rivians reliability rating (stemming from R1 growing pains) a Toyota owner, looking for that "trouble free" experience, is going to have to take the same leap of faith we all did with R1. Same will be true of those that have walked away post R1 ownership.

R2 has been executed so well, Rivian just needs people to notice.

 

[rogersmj]

R2's super power is likely to be it's simple suspension, while still offering that Rivian secret sauce.

This. I am so jealous of the R2's relative simplicity, better NVH (less rattly suspension), and (expected) better reliability...but we want the three rows/larger storage/range of the R1S with max pack. I know the R1's suspension is its defining feature, but I would jump ship immediately if something comes along that has everything the R1S has but with a less complex/problem-prone suspension.

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