frankomd
Member
- Thread starter
- #1
Hi, my name is Frank and I'm new here. My wife and I purchased a brand new 2025 R1S Dual with Performance Upgrade (LA Silver) exactly two months ago and it was operating flawlessly until yesterday afternoon. We came back from a short walk in a nearby park and upon entering the vehicle were greeted by an unfamiliar warning tone and, briefly, a critical battery warning until the screens went dark maybe 10 seconds later. Before they did I attempted to shift to neutral but it wouldn't do so. The warning said to seek service before next drive. I attempted a hard reset but with a dead screen that didn't work as best I can tell. I contacted roadside assist and they were very helpful. I was back in and out of the vehicle on several occasions, noting the screens were briefly on again but not for more than a few seconds. Roadside suggested I attempt a hard reset but, again, this either didn't work or had no effect. They suggested logging the incident by touching and holding my name icon but I have no idea if that worked either. Eventually I was even unable to lock the car from the app and the car dropped offline. I was provided a $150 Uber voucher so we could get home and to the rental car company today, towing service to our home a couple miles away which Rivian arranged, a towing appointment to our nearest service center about 100 miles away after Labor Day weekend is over, and a free car rental at Enterprise (which I picked up today). Watching the vehicle be unloaded off the flatbed tow truck at my home was painful! The back wheels were locked and wheel slides had to be used. There was certainly a bit of torque applied to those wheels when the back wheels finally came off the ramp but hopefully no drivetrain damage was sustained. I strongly suspect this is a 12V battery failure but look forward to feedback. I had scheduled mobile service for September 8 (earliest available) immediately upon receiving the recent recall on the 12V battery/bracket. Terrible timing, just 8 days before my appointment and over the holiday weekend! But I'm VERY THANKFUL we weren't off grid somewhere remote and fear I'll now be reluctant to even be out of cellphone range which is sad given the nature of and intended use of our R1S. In the end, I'm also thankful for the prompt and helpful service provided by Rivian Roadside Assistance but am simultaneously dismayed by the sudden nature of this failure, the inability to lock my vehicle manually somehow, and especially about not having a way to shift in to neutral to allow for easier and safer towing. These last two issues need to be addressed by Rivian going forward, IMO. I'm really hoping to still love our R1S once service is completed and it's back in my possession, but this is a bit of a "black eye" for Rivian. PS: I'd love to see Rivian upgrade the 12V battery to a lithium ion battery. The price of this vehicle demands a better 12V battery, IMO.
Sponsored
