Rivian contacted me today to proactively schedule a 12V battery replacement by mobile service

[Q-ship]

Just received a phone call this afternoon from Rivian to schedule me for a mobile service appointment to proactively replace my 12 V battery. They said they will be reaching out to people with early/mid 2023 builds to get their 12V batteries replaced. I have a 2023 R1S built 06/23 delivered early 8/23. 13700 miles, no 12V issues yet. Appointment scheduled for 10/21. Also got my confirm preferred delivery address email for the NACS DCFS adapter last week. Thanks, Rivian! This is excellent customer service.

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[COdogman]

That’s cool. I took delivery around the same time as you and I admit it’s been in the back of my head lately. I’m at around 16k miles.

 

[edk]

I got the same call for my R1S picked up in June 2023. I got a mobile service appojntment scheduled even though I am about 5 hours away from the nearest service center. They didn't seem to care, but I will wait and see if they follow through. And my NACS adapter is arriving on Tuesday!

 

[R1Tom]

I have an OG twin battery with 46k or so on it....never had a 12v issue....knock on the wood dash....

But very nice that Rivian must be aware of a quality issue and are proactively replacing the suspect batteries.

 

[atR1S]

I got the same call. Appt scheduled for about a month out. We’ve had the R1S since May 2023.

 

[Nikhiluor]

I also took delivery in Jun 2023 was wondering if they have mentioned anything about the issue which is driving this replacement.

 

[foxerson]

02/23 build. No call or email… yet…

 

[Chewy734]

3/23 build, no correspondence yet either. Is there a way that we can easily check the 12V battery health ourselves?

 

[DuoRivians]

2/23 R1T build. No call here.

 

[tate16t]

I’m seeing some weird activity via Electrafi on my ‘23 R1S. Usually I see 0% battery drain during sleeps with an occasional 1-2% but I’m seeing 0.41% just about each time. It recovers on the next wake/idle. No range loss during sleeps but just odd that this just started happening. I will keep monitoring it.

 

[Oldsmobile_Mike]

2/23 R1T build. No call here.

Same. I seem to recall a few posts that there was a "bad batch" of 12V batteries around this time. Guess we'll see...

 

[Electrified Outdoors]

I was told verbally on the phone by service support that my T needs replacement of 12v. It’s added to my service appointment for 11/11

build date on my T is 3/23

 

[Windblade]

I wonder if it has to do with specific parts (batteries or ??) used during the builds. It is possible to source parts from different bins during manufacturing.

 

[martymande]

Just received a phone call this afternoon from Rivian to schedule me for a mobile service appointment to proactively replace my 12 V battery. They said they will be reaching out to people with early/mid 2023 builds to get their 12V batteries replaced. I have a 2023 R1S built 06/23 delivered early 8/23. 13700 miles, no 12V issues yet. Appointment scheduled for 10/21. Also got my confirm preferred delivery address email for the NACS DCFS adapter last week. Thanks, Rivian! This is excellent customer service.

What about those of us that have May 2022 deliveries are there any problems with the earlier builds?

 

[Badair]

I let my mid 2023 R1S sit for a week this past August during vacation and came home to the vehicle not starting. When 12V dies, nothing works, I mean nothing. I used a jumper pack off the hitch pop-out leads just to get the doors open. Had to have it towed 40 mins away to a Rivian service center where they replaced both 12Vbatteries. To Rivian’s credit, they had proactively reached out.

Don’t get stranded. Get the batteries replaced ASAP!!

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