Unsuccessful using a2z adapter at Tesla supercharging station

[kbradley926]

Can you double check to see if the Tesla charger you used supports Rivians?
Find Us, Tesla look for map, or Rivian navigation should tell you if the charger you used supports NACS charging for Rivians.

It does.

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[kbradley926]

The first time I used my A2Z adapter it was very tight and I had a hard time sliding the lock mechanism to the locked position. Make sure the lock button on the bottom of the adapter is in the unlocked position, firmly press the supercharger handle into the adapter, then slide the locking tab. If its firmly inserted the locking tab should slide into the locking position.

After the first time, my A2Z adapter works great and charging is a breeze.

Have you ever used public charging (like Rivian, EA or EVGO) with your vehicle before successfully? If you just plug it into your Rivian without the Tesla app does it detect the plug?

this is the first time I am using the typhoon adapter. I don't have any trouble with the regular Tesla destination adapter.
When I slide it, there is not a complete/ locking sound. it seems to just slide into one position and other. Should I hear a click to ensure the slide is lockeD?

 

[kbradley926]

Can you double check to see if the Tesla charger you used supports Rivians?
Find Us, Tesla look for map, or Rivian navigation should tell you if the charger you used supports NACS charging for Rivians.

yep. I have the maps, and had a Tesla before. should be good to go, but not....

 

[emoore]

It does.

Ok but can you provide the 2 locations you tried? Maybe others have been able to charge there and it might be your adapter.

 

[Ddowns2050]

The first time I used mine it was near impossible to get locked. Try moving the lock in and out without the tesla charger inserted to get an idea of how far it should slide. I put so much force on it I thought it might break. But that did engage it and after that it worked fine and got easier to lock each time. I would suspect it just isn't fully locked.

 

[Cycliste]

The Rivian app is showing station 3B is out of order at the Orange Beach, AL site. So don’t use that one

 

[KBabione]

Yep, connect, lock, put in Rivian calling them now

The Typhoon Pro instructions have you putting just the adapter in the Rivian and then initiating the charge (if using the Tesla app) or plugging in the charger (if paying Rivian). It sounds like you have the steps out of order.

And please don't get frustrated with our replies (you're getting a lot of help) - we're all just trying to help you.

 

[LongJoSilver]

Call A2Z if you keep having trouble. I thought I had a dud also because of vacation fail. I called when I got home and they replaced it but they said if it happens again to call them because they have tips/ troubleshooting things to try when at the charger.

 

[Cycliste]

I would have messed this up if I did not read the directions just before use. These are the directions for the new version Typhoon Pro adapter. I haven’t needed to use the older Typhoon version yet. On the old version, there is a lock on the bottom of the adapter you have to slide to lock the Supercharger to the adapter. The top latch is to lock the adapter to the Rivian

 

[bigsky]

Typhoon PRO should arrive in the next few days.
Please update us on what you find out the issue is. Thank you.

 

[SANZC02]

this is the first time I am using the typhoon adapter. I don't have any trouble with the regular Tesla destination adapter.
When I slide it, there is not a complete/ locking sound. it seems to just slide into one position and other. Should I hear a click to ensure the slide is lockeD?

The first time I used mine was very hard to get the Tesla cable to seat. I put the adapter into the vehicle and pushed the cable in, then I could slide the lock. Subsequent uses was much easier and it works well now. I never heard a click but you should be able to feel the slider move when it is locked in place.

 

[UnsungZero_OldTimeAdMan]

If original Typhoon adapter, once plug is fully inserted and locked, the slider switch should fully cover “LOCK” imprinted on the body of switch. You can also verify by observing the wear marks on the plug. Is the wear line flush with adapter? Or you can try and pull the two apart. The adapter will not lock if plug isn’t fully inserted and switch not fully engaged. If plug is not fully inserted then the notch in the plug isn’t lined up with the locking tab, which would impede slider to go fully in the locked position (and "LOCK" would only be partially covered). Insert plug with one quick forceful motion, to overcome friction, and ensure best chance of full insertion.

Typhoon Pro instructions call for insertion of adapter first, to make insertion of NACS plug easier. Original Typhoon can be used same way.

In most cases, user error is cause for failure to charge. Next would be payment processing issue (either bad funding source or backend handshaking glitch). Bad adapter is possible but make sure it’s not the usual causes first. If at functional and supported Supercharger, very unusual for charging to fail.

Hard reset would be very last thing to try (not while plugged in).

 

[Semibruce]

I just got my A2Z Typhoon Pro adapter and may have had the same or similar issue. The first time, it timed out because I needed to update my credit card on file with Rivian through the mobile app. Subsequent attempts would time out after a minute or 3.

Finally, I pulled up the charging station in the Rivian mobile app (while I was connected). My station showed as "in use" but when I selected it, there was START CHARGER BUTTON. That worked, but was not the plug-n-play experience I was expecting.

 

[silkyjohnson]

Just a sanity check, but you have a cc saved on your Rivian account?

 

[Semibruce]

Just a sanity check, but you have a cc saved on your Rivian account?

Yes, under profile.

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