SurfnBike
Well-Known Member
- Thread starter
- #1
I picked up my max pack gen2 R1S about two weeks ago and have had time to evaluate it. The verdict? I am a bit sorry to say this but my experience so far is that the build quality went downhill compared to my 2023 R1T, so much so that I tried to exercise my 7-day return policy, and upon calling Rivian to do so they told me that this policy was canceled on July 3rd, 2024--literally three weeks after I took delivery--just prior to the Gen2s were being released into the wild.
I went into this transaction thinking I had this consumer protection, which I think is necessary for a vehicle that you pay for prior to delivery. Obviously most of the time you get to look at the vehicle and "kick the tires" before handing over the cash.
I won't get too far into the build issues but a top few include terribly misaligned panels, a stereo that is unusable, and wind buffeting either from an improperly glued windshield or something on the driver's side causing the noise, and rattles. Bear in mind this isn't my first rodeo--I've owned both an early Fremont Model 3 and Giga-Austin early Model Y, and both had a few issues but were markedly better built.
If there is anyone out there from corporate who reads these forums I'd appreciate any advice on what I can do. Rivian told me they would get back to me in a month with some sort of an answer, whatever that may look like. I really can't afford to keep this vehicle in service for a week (or two) and all the back-and forth as the whole reason I bought it was so my whole family could fit in it, being the only vehicle we own at the moment that can seat six.
So I guess that's a long winded way of saying to all you guys & gals: learn from me! You need to demand that you get the opportunity to inspect your vehicle at the service center on your delivery day before you sign off on that purchase contract. Bring a cashier's check and don't hand it over until you can see the vehicle and test that everything works as it should.
I went into this transaction thinking I had this consumer protection, which I think is necessary for a vehicle that you pay for prior to delivery. Obviously most of the time you get to look at the vehicle and "kick the tires" before handing over the cash.
I won't get too far into the build issues but a top few include terribly misaligned panels, a stereo that is unusable, and wind buffeting either from an improperly glued windshield or something on the driver's side causing the noise, and rattles. Bear in mind this isn't my first rodeo--I've owned both an early Fremont Model 3 and Giga-Austin early Model Y, and both had a few issues but were markedly better built.
If there is anyone out there from corporate who reads these forums I'd appreciate any advice on what I can do. Rivian told me they would get back to me in a month with some sort of an answer, whatever that may look like. I really can't afford to keep this vehicle in service for a week (or two) and all the back-and forth as the whole reason I bought it was so my whole family could fit in it, being the only vehicle we own at the moment that can seat six.
So I guess that's a long winded way of saying to all you guys & gals: learn from me! You need to demand that you get the opportunity to inspect your vehicle at the service center on your delivery day before you sign off on that purchase contract. Bring a cashier's check and don't hand it over until you can see the vehicle and test that everything works as it should.
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