Rivian Adventure Chargers in San Antonio DOWN and customer service is useless

[Walter]

Drove 30 minutes out of my way and all 8 chargers don't work ! Called Rivian, they are useless and they could do was report it up the ladder, could not restart stations remotely, only thing they can is offer empty apologies. Pisses me off !

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[SwampNut]

Oooh, you’re going to really love the EA experience then!

 

[DCFC]

Did they have power? Or was power off to everything? As you said 8 chargers, it sounds like the Waypoints where off too and those are powered separately from the power cabinets and dispensers. In that case, it sounds like the breaker in the substation to the whole site was tripped. So someone has to go out and physically reset it.

 

[VSG]

So there are power problems in Houston post-Beryl and now it's Rivian's fault? I thought we were all blaming CenterPoint?

 

[ads75]

Just curious, was Rivian's map/navigation show them as available?

Was that area heavily affected by the storms? If so, you may expect the chargers to have power, but can't be surprised if they don't.

 

[Walter]

So there are power problems in Houston post-Beryl and now it's Rivian's fault? I thought we were all blaming CenterPoint?

Houston is 200 miles from San Antonio, zero storm in SATX

 

[Walter]

Just curious, was Rivian's map/navigation show them as available?

Was that area heavily affected by the storms? If so, you may expect the chargers to have power, but can't be surprised if they don't.

200 miles from Houston, all chargers appeared and acted like they worked until they didn't

 

[ndmiller]

The state of TX has its own grid and rolling power issues since the storm reported by employees living in Houston, Austin, San Antonio and the burbs surrounding. They've been dropping off Zoom and Teams calls erratically. Not saying that's the reason, but clearly the TX infrastructure took a hit with the storm.

 

[Kidentist]

Oh the humanity.......

 

[RedRaiderRivian]

The state of TX has its own grid and rolling power issues since the storm reported by employees living in Houston, Austin, San Antonio and the burbs surrounding. They've been dropping off Zoom and Teams calls erratically. Not saying that's the reason, but clearly the TX infrastructure took a hit with the storm.

There were also Spectrum internet outages at the same time that were unrelated to the power outages.

 

[SANZC02]

Fortunately for you there are other option in San Antonio including a Shell Recharge 7 miles from the RAN station.

 

[COdogman]

The impacts of the storm on the power grid are felt all over Texas. Since you need to blame someone for your temporary inconvenience maybe start with Texas officials and the power providers who have designed the system the way it is…or even Mother Nature if it makes you feel better?

 

[Treebeard]

Drove 30 minutes out of my way and all 8 chargers don't work ! Called Rivian, they are useless and they could do was report it up the ladder, could not restart stations remotely, only thing they can is offer empty apologies. Pisses me off !

Costumer service seems to be on an island with little contact with the mother ship. I have never been impressed with it or the guides. This is a situation where CS should know why it’s not working or tell you this is a first report and they will look into it. Rivian has put out a survey. Do it and tell them CS was useless in this situation.

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