EA broke my truck*

[mikehmb]

*at least partially. Thankfully, it didn’t melt the connector to the truck - this was not catastrophic, but unacceptable nonetheless.

Today, we were heading back to the bay area from Long Beach, taking the semi-leisurely route up 101. Stopped off in Santa Barbara to get coffee and add a few kWh. This was at an EA and the session went fine, but only went up to 70% knowing we could grab another charge when we were going to get lunch.

The EA charger in Atascadero is where things went to shit. One station was down, but this is so common as to not raise any flags. Plugged in at a functioning dispenser, started charging but got an error several minutes in. Replugged and re-initiated, and that’s when it managed to break the infotainment and make one mirror inoperable (pass. side was stuck in the parked/retracted position). The passenger door was also locked while the rest of the car was not. It finally unlocked, allowing my daughter to get back in the car, but the mirror wouldn’t return to normal.

A reset fixed most things, but I have lost artwork in Tidal, and some features are unresponsive.

Also - turns out there’s very little to eat in that shopping center, so it was a double fail.

Once the truck came back to life, we headed to an unknown EVGo in King City which, while slow, worked flawlessly, and made it home without further issue.

Get your sh*t together, EA.

ETA I will be putting in a ticket tomorrow with Rivian to sort out whatever is going on with the infotainment, and getting refunds from EA.

Sponsored

 

[Cosmacelf]

I swear EA is a psyop to ruin as many EV experiences as possible.

 

[moosetags]

EA really needs to strive to do better. It seems that every location is at least 25% out of commission.

Brian

 

[emoore]

Not sure how this was EAs fault.

 

[VSG]

Whoa, wait a minute - you went straight to blaming EA based on what? That you happened to be charging at the time?

If electrical items on the passenger side of the car fail while the driver's side still works, that sounds a lot like a failure of one of the two 12V batteries in the Rivian (they each control a different side of the vehicle). I don't think the 12V system is connected to the DCFC system, so I'm not sure what sort of cause and effect you're implying.

This could be, and probably is, a problem in your Rivian, not in the charger. I'm sure Rivian can look at your logs and see what's going on.

Regardless, maybe consider withholding your judgement until a cause has been determined.

 

[fdon1]

No need to worry T superchargers are live in the app now

 

[defcon888]

*at least partially. Thankfully, it didn’t melt the connector to the truck - this was not catastrophic, but unacceptable nonetheless.

Today, we were heading back to the bay area from Long Beach, taking the semi-leisurely route up 101. Stopped off in Santa Barbara to get coffee and add a few kWh. This was at an EA and the session went fine, but only went up to 70% knowing we could grab another charge when we were going to get lunch.

The EA charger in Atascadero is where things went to shit. One station was down, but this is so common as to not raise any flags. Plugged in at a functioning dispenser, started charging but got an error several minutes in. Replugged and re-initiated, and that’s when it managed to break the infotainment and make one mirror inoperable (pass. side was stuck in the parked/retracted position). The passenger door was also locked while the rest of the car was not. It finally unlocked, allowing my daughter to get back in the car, but the mirror wouldn’t return to normal.

A reset fixed most things, but I have lost artwork in Tidal, and some features are unresponsive.

Also - turns out there’s very little to eat in that shopping center, so it was a double fail.

Once the truck came back to life, we headed to an unknown EVGo in King City which, while slow, worked flawlessly, and made it home without further issue.

Get your sh*t together, EA.

ETA I will be putting in a ticket tomorrow with Rivian to sort out whatever is going on with the infotainment, and getting refunds from EA.

EA is what happens when they lie about their emissions data back about 15 years ago. Their punishment was to create EA. That is like sending a teenager to their room to clean it up and they only pick up half the stuff and complain the whole time.

Of the 4 times we used EA, 3 were amazing (2 times in Kettleman City, and 1 in Rocklin). The 1st time I tried an EA with the R1T, it was local to where I work and I just wanted to do a test charge of 5 to 10% because we were headed on a road trip from NorCal to Disneyland. I wanted to make sure that EA would work and that the account was set up correctly.

Well, I plugged in at an EA station that said 350kW, and in the 10 minutes I was there, I got I believe 1% of the charge and looked at the screen and it was less than an L2. I plugged into another and the same thing.

When I got home I went to Plug-Share and zoomed into those chargers and they weren't listed with an icon....but I was able to leave a review.

 

[Nacho Rivian]

*at least partially. Thankfully, it didn’t melt the connector to the truck - this was not catastrophic, but unacceptable nonetheless.

Today, we were heading back to the bay area from Long Beach, taking the semi-leisurely route up 101. Stopped off in Santa Barbara to get coffee and add a few kWh. This was at an EA and the session went fine, but only went up to 70% knowing we could grab another charge when we were going to get lunch.

The EA charger in Atascadero is where things went to shit. One station was down, but this is so common as to not raise any flags. Plugged in at a functioning dispenser, started charging but got an error several minutes in. Replugged and re-initiated, and that’s when it managed to break the infotainment and make one mirror inoperable (pass. side was stuck in the parked/retracted position). The passenger door was also locked while the rest of the car was not. It finally unlocked, allowing my daughter to get back in the car, but the mirror wouldn’t return to normal.

A reset fixed most things, but I have lost artwork in Tidal, and some features are unresponsive.

Also - turns out there’s very little to eat in that shopping center, so it was a double fail.

Once the truck came back to life, we headed to an unknown EVGo in King City which, while slow, worked flawlessly, and made it home without further issue.

Get your sh*t together, EA.

ETA I will be putting in a ticket tomorrow with Rivian to sort out whatever is going on with the infotainment, and getting refunds from EA.

Rivian needs to buy EA and transform into RAN.

 

[Cosmacelf]

Rivian needs to buy EA and transform into RAN.

EA bought the cheapest chargers they could find at any given point to hit targets. No wonder they break all the time.

It'll eventually go bankrupt and someone will buy it for the locations and replace the gear with functioning gear.

 

[R.I.P.]

With Superchargers now available, why anybody would ever use EA ever again is beyond me.

That should hasten the bankruptcy for them.
?

 

[jjswan33]

With Superchargers now available, why anybody would ever use EA ever again is beyond me.

That should hasten the bankruptcy for them.
?

-Free 30 min charging sessions with my Ioniq5 ?‍

-Not having to fight with smug Tesla owners as you use up 2 spots

-Lower costs possibly some better locations depending on where you are

Generally isn't that a pretty blanket statement, I thought you didn't like those ?

 

[Cosmacelf]

-Free 30 min charging sessions with my Ioniq5 ?‍

-Not having to fight with smug Tesla owners as you use up 2 spots

-Lower costs possibly some better locations depending on where you are

Generally isn't that a pretty blanket statement, I thought you didn't like those ?

Don’t forget that you get a free entrance into the lottery “will EA break my truck?” Excitement guaranteed.

 

[jjswan33]

Don’t forget that you get a free entrance into the lottery “will EA break my truck?” Excitement guaranteed.

Well aren't you silly.... if EA actually breaks my truck I'll be mad I didn't buy a power ball ticket.

 

[VSG]

How did this thread become an open forum for complaints against EA?

Don’t forget that you get a free entrance into the lottery “will EA break my truck?”

All you're doing at this point is spreading disinformation and using this post as an excuse to dump on EA for your own personal reasons. There is no evidence that EA "broke" anything here. Perhaps it did, but likely it didn't. You're just taking this as the gospel truth without questioning and without waiting for any confirmation. I'm not sure there has been *any* confirmed case of EA "breaking" a Rivian.

My personal experience with EA, which I use on long trips, has been pretty good. An occasional derated pedestal, and an occasional call into customer service to get them to manually authorize the session when it wouldn't start automatically. I've never had to wait in line at an EA station. And the 150kW pedestals *always* give me more than that - a few weeks ago I was pulling 192kW from a 150kW EA pedestal, all the way from 10% to 45% SoC. EA prices are also very competitive (unlike EVGo). So overall, my biggest complaint about EA stations is that there aren't enough of them. The RAN is better, with plug and charge and NO reliability problems, and the two Magic Docks I've used worked just fine with only a little fiddling about with the Tesla app. But without EA, very few trips I have taken would have been possible.

With Superchargers now available, why anybody would ever use EA ever again is beyond me.

Because, looking at the Tesla map, there are virtually NO superchargers being opened in the places I need them. I have driven about 8000 miles on "road trips" in my R1T, defined (by me) as trips of >1000 miles with at least one overnight stay. For fun, I looked at the Tesla map to see if these trips would have been easier with the superchargers. Guess what - the superchargers would NOT have helped at all because none of the locations with spotty CCS coverage are getting access to the superchargers. I-80 across Wyoming, for example: Possible with CCS (thank you EA), but NO open superchargers at all. Also I-90 across South Dakota. Also Nevada.

So while the Tesla superchargers may help in some parts of the country, and while I welcome more chargers and more choices, portraying the opening of the supercharger network as the solution to everything, and claiming we won't need the CCS network at all, is just demonstrably false.

 

[COdogman]

*at least partially. Thankfully, it didn’t melt the connector to the truck - this was not catastrophic, but unacceptable nonetheless.

Today, we were heading back to the bay area from Long Beach, taking the semi-leisurely route up 101. Stopped off in Santa Barbara to get coffee and add a few kWh. This was at an EA and the session went fine, but only went up to 70% knowing we could grab another charge when we were going to get lunch.

The EA charger in Atascadero is where things went to shit. One station was down, but this is so common as to not raise any flags. Plugged in at a functioning dispenser, started charging but got an error several minutes in. Replugged and re-initiated, and that’s when it managed to break the infotainment and make one mirror inoperable (pass. side was stuck in the parked/retracted position). The passenger door was also locked while the rest of the car was not. It finally unlocked, allowing my daughter to get back in the car, but the mirror wouldn’t return to normal.

A reset fixed most things, but I have lost artwork in Tidal, and some features are unresponsive.

Also - turns out there’s very little to eat in that shopping center, so it was a double fail.

Once the truck came back to life, we headed to an unknown EVGo in King City which, while slow, worked flawlessly, and made it home without further issue.

Get your sh*t together, EA.

ETA I will be putting in a ticket tomorrow with Rivian to sort out whatever is going on with the infotainment, and getting refunds from EA.

Is this story a cover for you not wanting to let your daughter back in the truck at a pit stop? You can tell me....

Sponsored