What I Think When Male Karens Complain

[rso544]

Any time I read a Karen on here complain that they chewed out their guide because a floor mat edge was 1 mm offline and they are losing a customer for life. I think of these articles coming out now:

https://www.reuters.com/investigates/special-report/tesla-musk-steering-suspension/

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[DuoRivians]

I’ve had a 2018 M3 with lots of suspension problems. Tesla never acknowledged it, and always tried to make me pay for “fixes”. Just got rid of the car eventually.

 

[COdogman]

I don't see how any of that is possible at a company that creates "marvels" of engineering. ?‍

 

[LL75]

Any time I read a Karen on here complain that they chewed out their guide because a floor mat edge was 1 mm offline and they are losing a customer for life. I think of these articles coming out now:

https://www.reuters.com/investigates/special-report/tesla-musk-steering-suspension/

I had Tesla blamed it on me about their alignment drifting to the right. We bought a brand new 2023 model LR a month ago. Drove for 300 miles and noticed the drift. I brought it back for alignment and they said they "noticed" something changed at mile 160 that possible i hit a pot hole? If I ever did, i wouldn't mind paying for something that is my fault. They said I supposed to report it within 100 miles. Hell, they never told me this. It was late during the day and I'm tired and don't want to argue with them. Ended up paying $150 (discount price) for the alignment. Their alignment service is the same as Rivian. They ened up didn't really fix much either. It is still drifting but not as bad. I'm done with them about alignment and don't want to bring it back to that center ever !!!

 

[Donald Stanfield]

Sounds like Musk is the new big tobacco. Sitting in Senate hearings denying that nicotine is addictive while knowing about it since the 50's. Crooks are gonna crook and I hope Rivian doesn't go down this path. It doesn't seem like RJ has that sort of mentality though.

Being about results is good, but if you're doing it at the expense of people then its toxic.

 

[COdogman]

The stuff in that article about suspension part failures doesn't really bode well for their new "tough" truck with an air suspension.

Especially when most of them will need to be pulled out of ditches by their suspension arms due to Tesla not including tow hooks.

 

[DuoRivians]

The stuff in that article about suspension part failures doesn't really bode well for their new "tough" truck with an air suspension.

Especially when most of them will need to be pulled out of ditches by their suspension arms due to Tesla not including tow hooks.

Who needs air suspension when it’s “floating” or sinking in the lake?

 

[R1SFamilyGuy]

I just read the exact same article but published by CNBC, which is interesting given some posts in the forum calling them biased because of TSLA holdings

 

[PappaBolt]

 

[Stickboy46]

Obviously biased FUD .. Tesla or Elon has never once lied in their entire history.

 

[rso544]

The stuff in that article about suspension part failures doesn't really bode well for their new "tough" truck with an air suspension.

Especially when most of them will need to be pulled out of ditches by their suspension arms due to Tesla not including tow hooks.

Tesla is the new Happy Fun Ball.

 

[GogglesPisano]

While the article may be on point regarding known failures that might have been covered up, the atmosphere their service department is working in is wacky to say the least and that's bleeding over to Rivian as well.

To elaborate...I use to frequent the various Tesla groups often. There were so many instances of customer abuse early on that were covered no questions asked under warranty. It started turning into a joke really as you'd see someone post up how they accidentally ripped their seat open and everyone on the board telling them to bring it to service and say the material was defective because they'd get a new seat out of it. And it worked! Over and over again while Tesla was new and their service was just getting going. All for the sake of keeping customers happy is all I can assume. Now that service is a real issue for them and cars are aging through the warranty period, they clearly need to make sure what they're spending on warranty claims is legitimate. While that may put a stop to some of the ridiculous service claims of clear customer negligence, they probably broke a few too many eggs to make the omelet and you end up with scenarios like this where legitimate complaints get looked over or ignored until someone realizes it was a woopise on Tesla's part.

Be sure that mentality is moving into the Rivian world as well. Customers have become overanxious about panel gaps and simple items that might be par for the course in the Ford or Chevy they're trading in, but expect nothing but perfection from this new company that's just ramping up. Not to say Rivian doesn't need to address problems, but it doesn't help when someone has a quite legitimate battery issue, or a glaring panel misalignment and you have 100 other customers complaining because they found a leaf under their floormat and the gap at the bottom of the door is 1mm smaller than the gap at the top. Oh, and my favorite..."the rear camera gets blurry when it's rainy because there's rain on it."

Some people have legitimately lost their minds when it comes to how small an issue they're willing to complain about. Might as well ask for some free stuff while they're at it as well because they've been inconvenienced.

Without defending Tesla's actions, I could certainly see how they would end up in a situation like that.

 

[NineElectrics]

Be sure that mentality is moving into the Rivian world as well. Customers have become overanxious about panel gaps and simple items that might be par for the course in the Ford or Chevy they're trading in, but expect nothing but perfection from this new company that's just ramping up. Not to say Rivian doesn't need to address problems, but it doesn't help when someone has a quite legitimate battery issue, or a glaring panel misalignment and you have 100 other customers complaining because they found a leaf under their floormat and the gap at the bottom of the door is 1mm smaller than the gap at the top. Oh, and my favorite..."the rear camera gets blurry when it's rainy because there's rain on it."

I have to disagree here; I have not seen any of this, and what you describe seems to be rhetorical hyperbole. Rather the opposite, in fact: I seen lots of legitimate issues get ignored by Rivian service. I also want to note that the rear camera’s placement is truly a design defect: other cars’ rear view cameras are placed such that they attract less water. Seriously! I’ve seen it myself in A/B tests from my own carport. Odd, but true.

 

[GogglesPisano]

I have to disagree here; I have not seen any of this, and what you describe seems to be rhetorical hyperbole. Rather the opposite, in fact: I seen lots of legitimate issues get ignored by Rivian service. I also want to note that the rear camera’s placement is truly a design defect: other cars’ rear view cameras are placed such that they attract less water. Seriously! I’ve seen it myself in A/B tests from my own carport. Odd, but true.

I'm not commenting on Rivian service. Simply relaying what I've seen in regards to Tesla service. I don't have any information on what Rivian decides to fix or turn away. My point being that Tesla customers may have become accustomed to having anything and everything replaced if they complained at one point during the company's history.

While the camera placement could be improved, I fail to see how it would warrant a service complaint. The person posting was legitimately confused why her screen was blurry.

 

[s4wrxttcs]

I'm not sure what one has to do with the other.

One is a customer with expectations that have likely been set by German companies with high standards. The mat example was clearly some major exaggeration for comedic effect.

The other is a software company that happens to make hardware, and doesn't seem to know how to handle relatively rare, but very serious HW failure issues.

Rivian is new company that we don't really know how they'll handle issues where it will cost a lot of money to make a customer whole. I know in my case that Rivian Corporate Service is unwilling to fix my tock issue and claimed that all Rivians have the tock issue. But, a local service center is willing to give me a second opinion. From what I've read the actual fix was a chassis change that my vehicle will never have. No other issue my Rivian has bugs me nearly as much because the tock I feel damages its resale significantly. I know I wouldn't buy a used vehicle that sounded like it does when moderately accelerating or decelerating under regen.

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