kizamybute'
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Sadly, Tesla has a history of doing this kind of thing. Again, another reason why, despite loving the cars, bailed on owning another one after 9+ years in various Tesla's.
Whey they first started, customer service was great and continued for the first few years, then steadily declined. Can't get anyone on the phone for simple answers to quick questions. Service appointments are scheduled months out. They have a crappy attitude toward customers. Customer loyalty means nothing to them.
They've done several of these types of price cuts and always very secretively with no advance warning. Then offer nothing to the buyer that just paid 20% more YESTERDAY to show at least some compassion and appreciation for the customer. And, clearly they don't have to do anything. You buy a car on a particular day and agree to the price. What happens tomorrow is a different thing. But, just because you don't "have to" doesn't mean you shouldn't. Obviously any buyer that paid $13,000 more yesterday is not going to be happy. Throw them a bone of some sort to make that customer feel loved so they come back in 2-3 years for their next car. Throw in Enhanced Auto Pilot or FSD at no charge. Cost Tesla NOTHING to flip the switch, yet would go a long way in making that customer feel as though they didn't just get taken.
Same thing has happened with hardware updates. They say nothing, sell off their cars as the latest and greatest, then the next day announce a whole host of hardware changes that can't be retrofitted to older vehicles. Thus, now the brand new car you just bought yesterday is already outdated. At least with regular manufacturers, you know what changes are coming in the next model year. Tesla flipflops on changes daily. Try buying a 2015 Model S and figuring out what you actually get. An early 2015 is VERY different from a Mid-2015 Model S and different still from a late 2015.
It's great that they don't wait to upgrade their cars, but at least give people a heads up that changes are coming next month. They're still going to sell that customer a car, just might be a month later. Yet, it will be a happy customer that will likely return for their next car. They are very short-minded and operate only for today with no concern or care for the longer term impacts their decisions have. As great as their cars are and, I truly loved my Tesla's, just can't support a company that does business the way they do.
Whey they first started, customer service was great and continued for the first few years, then steadily declined. Can't get anyone on the phone for simple answers to quick questions. Service appointments are scheduled months out. They have a crappy attitude toward customers. Customer loyalty means nothing to them.
They've done several of these types of price cuts and always very secretively with no advance warning. Then offer nothing to the buyer that just paid 20% more YESTERDAY to show at least some compassion and appreciation for the customer. And, clearly they don't have to do anything. You buy a car on a particular day and agree to the price. What happens tomorrow is a different thing. But, just because you don't "have to" doesn't mean you shouldn't. Obviously any buyer that paid $13,000 more yesterday is not going to be happy. Throw them a bone of some sort to make that customer feel loved so they come back in 2-3 years for their next car. Throw in Enhanced Auto Pilot or FSD at no charge. Cost Tesla NOTHING to flip the switch, yet would go a long way in making that customer feel as though they didn't just get taken.
Same thing has happened with hardware updates. They say nothing, sell off their cars as the latest and greatest, then the next day announce a whole host of hardware changes that can't be retrofitted to older vehicles. Thus, now the brand new car you just bought yesterday is already outdated. At least with regular manufacturers, you know what changes are coming in the next model year. Tesla flipflops on changes daily. Try buying a 2015 Model S and figuring out what you actually get. An early 2015 is VERY different from a Mid-2015 Model S and different still from a late 2015.
It's great that they don't wait to upgrade their cars, but at least give people a heads up that changes are coming next month. They're still going to sell that customer a car, just might be a month later. Yet, it will be a happy customer that will likely return for their next car. They are very short-minded and operate only for today with no concern or care for the longer term impacts their decisions have. As great as their cars are and, I truly loved my Tesla's, just can't support a company that does business the way they do.
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