[UPDATES IN NEW THREAD] Tow to Rivian Service Centers is now a Charged Fee (as of 10/6/22) ?

[jjswan33]

Thanks for the heads up. Want to hear from the horses mouth but if so…. Considering how reliable my truck has been and location of the nearest SC, I will not be able to stay a Rivian owner.

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[NY_Rob]

^ the revision date on the warranty guide they supplied is Sept 2021.... it's from over 1 year ago.

 

[kanundrum]

TLDR: If its driveable and a claim is about anything besides mechanical where you have the ability to drop and pick up the vehicle (and wait maybe) its on you.

Honestly, kinda crap, but also I get it. Im not mad but they should really start pumping out some better assembled vehicles if they want to not get a bad wrap.

 

[connoisseurr]

I don’t have a Rivian yet so I chatted with CS.
Me:

Their response: Sorry for delay on that, it took me a little longer than expected. In our New Vehicle Limited Warranty Guide (https://rivian.com/support/article/new-vehicle-limited-warranty-guide) It shares some specific information what's covered including components of the high-voltage battery, comprehensive coverage, etc. Specifically regarding transportation, for repairs and parts covered under warranty, there is no charge for transport to a Service Center. For the best customer experience, for warranty related issues, our Service Team will build a repair plan, and coordinate pickup for your vehicle and temporary means of transport such as rideshare credits or a rental vehicle at no charge. You'll need to arrange to pick up the vehicle from the Service Center according to the Warranty Guide, but we'll pick it up at no charge.

So, if it cannot be driven then they cover transportation in and it’s our responsibility to get it back.

That seems like what other manufacturers do, but the rest of those have much beefier service networks than Rivian. For people who live close to a Service Center, like me, this isn’t a huge issue. For people who live far or are traveling far from an SC this doesn’t seem like a good way to build an adventure brand.

I wonder if they are doing this as a “clever” way to reduce some of the demand from early reservation holders who want their vehicles even though there is no SC nearby. That would be a real disincentive to me if I lived far from an SC.

I've got a thread on Reddit blowing up as well. Someone asked about "what if the vehicle is disabled?" and I don't have an answer on that.

 

[MountainBikeDude]

I really think they are trying to separate the "My trim piece is mis-aligned, come tow me" crowd from the "motor fell out on highway x" crowd. The service centers are overrun with the small stuff, I'm sure. QC at the plant needs to step up.

I agree with this. Panel gaps can be remedied at any time and don't affect the vehicles ability to drive.

An inoperable vehicle however would be something I assume Rivian would eat the cost to have towed if needed.

 

[connoisseurr]

TLDR: If its driveable and a claim is about anything besides mechanical where you have the ability to drop and pick up the vehicle (and wait maybe) its on you.

Honestly, kinda crap, but also I get it. Im not mad but they should really start pumping out some better assembled vehicles if they want to not get a bad wrap.

What grinds me is I've driven my truck 10 miles, and don't want to drive it any more than that due to an alignment issue. I'm worried about driving it 130 miles and roasting tires. Also I have a wheel balance issue to deal with. It's not fun to drive over 55-60mph.

 

[kanundrum]

What grinds me is I've driven my truck 10 miles, and don't want to drive it any more than that due to an alignment issue. I'm worried about driving it 130 miles and roasting tires. Also I have a wheel balance issue to deal with. It's not fun to drive over 55-60mph.

Unless you are running stance nation alignment 130 miles won't do too much damaged but I get it.

 

[Dark-Fx]

I really think they are trying to separate the "My trim piece is mis-aligned, come tow me" crowd from the "motor fell out on highway x" crowd. The service centers are overrun with the small stuff, I'm sure. QC at the plant needs to step up.

I've had them pick up once and deploy mobile service once. The mobile service one might have technically been driveable but I wasn't chancing it. I traded the first pickup for telling them I didn't need a loaner vehicle.

My service tomorrow they are providing a loaner for, it's a concern about popping noises in suspension that have cropped up and has gotten much worse since my November 1st service was scheduled. But I still have to drop the vehicle off. They can't really give me a good estimate on when the work is going to be finished because they are just trying to fit me in this time. Nov 1st they stated they would be providing ride-share credits. Tomorrow's service would probably be cheaper for them to pick the vehicle up, but they won't.

I live about 37 miles from the service center. I think it's a manpower issue more than anything else.

 

[Count Orlok]

how the mighty have fallen

 

[AdamsFan1983]

TLDR: If its driveable and a claim is about anything besides mechanical where you have the ability to drop and pick up the vehicle (and wait maybe) its on you.

Honestly, kinda crap, but also I get it. Im not mad but they should really start pumping out some better assembled vehicles if they want to not get a bad wrap.

They should also communicate the change in policy, prior so people are not surprised by it.

 

[kanundrum]

They should also communicate the change in policy, prior so people are not surprised by it.

Naw they just rather have people go:

 

[atebit]

Also "Roadside Assistance" is covered by Rivian so if the truck isn't drivable (like mine) then they should 100% be on the hook for towing it to the service center.

Other manufacturer’s “roadside” plans I’ve seen don’t consider your driveway/garage “the roadside”. Haven’t read the details of Rivian’s plan though.

 

[R1Tom]

? I wonder if Chevy will pay for flatbed towing? I think I know the answer. ?

Different business model.

I really think they are trying to separate the "My trim piece is mis-aligned, come tow me" crowd from the "motor fell out on highway x" crowd. The service centers are overrun with the small stuff, I'm sure. QC at the plant needs to step up.

Exactly. They are paying alot of money because servicing in field because they won't take the time to fix them before they leave plant.

 

[Dark-Fx]

What grinds me is I've driven my truck 10 miles, and don't want to drive it any more than that due to an alignment issue. I'm worried about driving it 130 miles and roasting tires. Also I have a wheel balance issue to deal with. It's not fun to drive over 55-60mph.

I've got 8k miles on my truck with an alignment issue they tried correcting once and weren't able to. That tire is now basically at 0/32 side with the problem. It'll probably end up failing before they deal with it on November 1st.

 

[Dark-Fx]

Other manufacturer’s “roadside” plans I’ve seen don’t consider your driveway/garage “the roadside”. Haven’t read the details of Rivian’s plan though.

Drive/push the truck into the road and call roadside

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